Excellent after sales service. Chapeau!
I bought my bike from Airbici in Barcelona, and recently ran into two issues after returning home to the Netherlands: loose spokes and a misaligned derailleur. Not ideal — but what happened next is exactly why I'd buy from them again.
Airbici responded quickly and professionally. Rather than dragging out the process, they advised me to visit a local bike shop in the Netherlands to have the problems fixed. I did exactly that, sent over the invoice, and the full amount was reimbursed to my account within a single day.
No hassle. No back-and-forth. Just straight-up excellent after-sales service.
It's rare to see an online/international retailer handle a warranty claim this smoothly — especially when you're in a different country. Chapeau, Airbici. You've earned a loyal customer.