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Company details

  1. Serviced Accommodation
  2. Holiday Accommodation Service
  3. Self-Catering Accommodation

Written by the company

A Bespoke serviced apartment company founded in Bristol UK


Contact info

4.1

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Value, Location, and Communication

The property we stayed at was excellent. It came with all amenities listed, was very clean, and in a great location. The reservation was an excellent value, and I would definitely return! Also, Air Bear remained extremely responsive throughout the stay. Highly recommend!

14 May 2022
Unprompted review
Rated 5 out of 5 stars

Had a fantastic stay!!

Had a fantastic stay in their boutique Penthouse Apartment in Redcliffe. Very detailed instructions to get access to the property, and thorough instructions for parking. Great central location, with a short taxi journey to central amenities, bars, and restaurants. Lovely clean facilities, stocked bathroom, tidy and clean apartment. Great communication throughout, have already recommended the accommodation to many colleagues and friends who are seeing shows in Bristol.

22 February 2022
Unprompted review
Rated 1 out of 5 stars

Won't return deposit! (but the stay was good...)

Our stay in itself was excellent. In our initial apartment the WiFi was unfortunately broken however Airbear was quick to kindly move us into a 2nd apartment. Both locations were clean and excellent stays.

Unfortunately since the stay, my deposit has never been returned to me. Despite numerous attempts at contact, Airbear have gone quiet and have not returned my deposit. I have since had to obtain a county court judgement to try and retrieve my moneys.

14 January 2022
Unprompted review
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Reply from Air Bear

Hi Ed,

Thank you for the review.

It disappoints us to read this as this isn't the case at all. Your deposit was withheld due to debt run up at the property and damage caused.

Your county court claim was rejected and thrown out on receipt of this evidence.

Kind regards,
El
AIrBear

Rated 5 out of 5 stars

Superb Apartment in heart of Bristol City.

We had to rearrange due to covid last year and Air Bear (Luke) could not have been more helpful. Finally we got to stay in their superb apartment in the centre of Bristol City and it was perfect. Easy to find, easy secure parking, huge apartment, spotlessly clean, toiletries and nice other touches, excellent accommodation, comfortable and excellent facilities. Easy stroll to shops and restaurants and river walks. Luke was very helpful and quick to respond. Top notch service.

4 November 2021
Unprompted review
Rated 5 out of 5 stars

We Stayed for a company work event…

We Stayed for a company work event after finding them on Instagram by chance. A very accommodating service provided by Jonathan who went out of his way to sort a booking for myself and a colleague. We Will book again!

6 October 2021
Unprompted review
Rated 5 out of 5 stars

A great experience in Bristol

I booked one of Airbear properties in Bristol as a girls weekend get away which didn’t disappoint, yet exceeded all expectations.

The apartment was spotlessly clean, had so many little touches to make you feel comfortable during our stay.

Even though we don’t play pool regularly it was a lovely extra touch to have available to use.

The Checkin was simple and clear along with the allocated parking that’s on site.

6 October 2021
Unprompted review
Rated 1 out of 5 stars

Scam

Whatever you do, don’t book with this company. Understandably, I had to change my booking due to Covid but every time I’ve contacted this dodgy company I have not had a response even though they advised I was entitled to a refund which I am still awaiting. Please don’t go through the stress I have been through as I have now lost out on my money, and haven’t even received an apology once. Their contact form doesn’t work, and they don’t respond on social media, telephone or via email.

4 October 2021
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Reply from Air Bear

David,

Thank you for taking the time to review AirBear

It's clear that you are targeting a business out of frustration, as we advised you that your 12 month Credit Note had expired.

Instead you have decided to leave a negative review trying to portray a company in a way it doesn't operate, or is a scam in your own words which is very disappointing to hear. AirBear has in excess of 600 5* reviews on Airbnb and booking.com.

We are always available for contact on Social Media and Email. Our direct contact telephone number for enquires and bookings is 0345 017 9956 Monday - Friday 10am - 4PM.

Anyone reading this review is welcome to get in contact us before booking with us if they have any concerns.

El
Air Bear

Rated 5 out of 5 stars

A Pleasurable stay

It was our first time staying in a Airbnb, the stay couldn't have gone better. Incredibly clean and well furnished throughout, and a very simple checkin.

2 October 2021
Unprompted review
Rated 5 out of 5 stars

A Perfect stay in Bristol

A Perfect stay in Bristol. The pictures online don't do it justice in regards to the size of the property that we stayed in.

The Customer service was spot on, all the information comes over in detail with images of each step of the process to enjoy your stay without anyone getting in the way.

Nice neighbourhood also :)

30 September 2021
Unprompted review
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Reply from Air Bear

It was a pleasure having you book with us! We hope to see you again soon. Air Bear

Rated 5 out of 5 stars

Cheeky Bristol Trip away

Me and my BF Adam had a cheeky weekend trip away to Bristol. We chose to stay at the Converted church which was a very pleasant stay, nice little touches to make the experience better than a hotel for the night.

We booked through the website rather than Airbnb as it was cheaper.

30 September 2021
Unprompted review
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Reply from Air Bear

Thank you for the lovely review Annabelle and we’re glad you enjoyed the Converted Church. Air Bear

Rated 5 out of 5 stars

BEAUTIFUL APARTMENT!

BEAUTIFUL APARTMENT!

Wow… Last week we was luck enough to stay in Bristol at one of AirBear properties by the Harbourside last minute due to a cancellation. As this was a on the day booking the young lady we dealt with El couldn’t have been more attentive to our needs from start to finish.

Checkin as a breeze with someone meeting us which normally isn’t the case as its self checkin, though we had our disabled child with us. It’s quite a large building that you can get lost in so it was much appreciated that Chris attended. Thank you!

The property in terms of standard is incredibly high. It has everything you can think of, from smart speakers to a fully stocked kitchen with utensils etc. Oh and they have Smeg appliances which was another bonus.

Staying right next to the harbour made life so easy getting about, especially with restaurants and bars only a 5 minutes walk away. The fact we had no steps or stairs to worry about made things much easier on our minds.

The property also has a communal Sauna and Gym though we didnt have time to use this sadly, maybe next time!

Thank you for a lovely stay :D

30 September 2021
Unprompted review
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Reply from Air Bear

It’s so great to read such a lovely review! I’ll pass on your appreciation to El also. See you again soon. Air Bear

Rated 5 out of 5 stars

A stay exceeding expectations

A home from home stay that exceeding all expectations for us and our young teenagers.

We stayed at the property with a pool table which was so convenient keeping the kids happy when the weather turned bad. Now this isnt any cheap table, its a full blown professional setup that alone makes the price worth the stay. Very unique for a airbnb!

All the mod cons available and even a good selection of complimentary toiletries which we wasn't expecting.

Thanks for a lovely stay :)

29 September 2021
Unprompted review
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Reply from Air Bear

A home from home is exactly what we aim to provide to our guests so I’m glad to read we ticked that box for you Ellie! Take care, Air Bear

Rated 5 out of 5 stars

An amazing experience

An amazing experience staying at their Penthouse while we visited the theatre for beauty and the beast. We will all be back next Spring

28 September 2021
Unprompted review
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Reply from Air Bear

It’s great you had such a great experience with us! See you in the Spring hopefully :D Air Bear

Rated 5 out of 5 stars

12/10!!

We stayed for a long weekend and couldn’t fault it! The location is perfect with lots around including car parks, places to eat and drink as well. The apartment is beautiful and very modern! It had everything we needed and so much more. The hosts are lovely & the little details were very appreciated, can’t wait to come back!

7 September 2021
Unprompted review
Rated 5 out of 5 stars

BEAUTIFUL Penthouse Apartment!

We stayed in the most beautiful penthouse apartment in Bristol City Centre. The location is awesome, so close to everything and the apartment has everything you’d ever need, and more! 🙌🏼 The owners we so helpful and went above and beyond to make our stay super special! Thanks so much, we’ll definitely be back! 🙌🏼

31 August 2021
Unprompted review
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Reply from Air Bear

Thank you for the honest and lovely review Natasha! :) AirBear

Rated 1 out of 5 stars

This is a scam

This is a scam, DO NOT fall for it. My friends and I booked a penthouse for 3 days in Bristol. We called the day we see were supposed to check-in and there was no answer, no responses to messages, nothing. We clocked that it was a scam and we got a charge back.

How did AIRBEAR respond? They faked CCTV footage saying that we did indeed check-in which was complete BS because we were in London by that point. DO NOT book with them, it is a scam.

19 August 2021
Unprompted review
Air Bear  logo

Reply from Air Bear

Hi thank you for your review, although this is completely false information and defamatory.

Your booking was in place and automatic emails were sent out with full checkin information. You failed to return calls when asked to do so when we was notified to your issues.

Our Amazon Ring Door CCTV showed your group approaching the door entrance and entering which was fully provided.

As guests you have fraudulently tried to charge back a stay by false misrepresentation.

A company that is a super host on Airbnb with over 500 + 5 * reviews, booking.com, VRBO and many more can clearly show Air Bear is not how your portraying it as.

Miss information is a criminal offence and we will be taking action again your whole group within the next few days once we have collected all the data needed to provide to the Police.

Air Bear Properties

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