AI Pro University Reviews 204

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, most reviewers were unhappy with their experience overall. Many people reported unexpected charges and recurring payments after signing up for what they believed was a one-time purchase, with customers frequently mentioning being charged additional amounts, such as $97 or $97.97, which they did not recall authorizing or receiving a clear explanation for. The refund process was also a major point of contention, with many struggling to get their money back despite guarantees, and some even having to dispute charges with their banks. Conversely, some people were satisfied with the artificial intelligence courses, finding them straightforward, comprehensive, and helpful for building a good foundation in AI. They appreciated the self-paced learning and the practical, easy-to-follow training, which allowed them to apply new skills quickly. The user experience was often described as easy and approachable, with a well-organized and user-friendly platform.

What people talk about most

Artificial intelligence

Users describe positive interactions with artificial intelligence. Many reviewers praise the courses for... See more

Payment

Reviewers express significant dissatisfaction with payment practices, consistently reporting unexpected and... See more

User experience

Consumers generally express satisfaction with the user experience, highlighting the platform's ease of use... See more

Refund

People report ambiguous experiences with refunds. While some customers successfully received refunds,... See more

Price

Customers consistently express dissatisfaction with pricing, citing unexpected and unauthorized charges. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Most courses just talk theory, but AIPU gives you tools to use immediately. I learned how to create automations and started applying them the same day. Seeing results so quickly kept me motivated. I’m... See more

Company replied

Rated 3 out of 5 stars

I didn't expected to earn so quickly from what I learned. After completing just a few lessons, I was already applying the skills. One client project alone covered the cost of the course. That me reali... See more

Rated 2 out of 5 stars

I was previously excited with this course a month ago but this turns out that it's not worth it. I appreciate the self-paced learning process but it was really hard absorbing the information. I was al... See more

Company replied


Company details

  1. Education Center
  2. Career and Education Provider
  3. Educational Institution

Written by the company

Our mission is to empower 1 million+ students through A.I. education.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Doubled my side income

I started with the 17 premade chatbots to test the waters. Within a month I landed three clients and made an extra $1,200 on top of my regular job.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent charge after ordering

I signed up for the AI Professional University and a week later found a charge on my credit card for an additional $97 for a subscription I never signed up for. It was not in the list of items I was receiving. There was no receipt, no explanation, just the charge. I found this subscription inside my account and cancelled it, then sent two emails requesting explanation and a refund. So far nothing. Once you begin your purchase, there is significant upselling pressure and confusion, it was uncomfortable and unavoidable--no way to exit the MANY pages of upselling without massive scrolling. I have NO TRUST that this company is legit or good value for the money. Find another more legitimate training program.

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Concerns about the ChatGPT course with this company

Based in the UK and buying the course for my son (samuel.b.forbes) and have had nothing but trouble accessing what seems to be a site asking for more money, which seems like a scam to me.

Have now sent a second email to them asking for access, as the first was filled with excuses about changing my password and getting it reset. I await a reply to the second email, which seems to be delayed when compared to the first.

I paid the 50 dollars (38 pounds) and quickly got a reply with my sign on etc.
I used this link and after offering me an upgrade to $97, it sent me through to an area to pick my course. I clicked in and nothing there. I have emailed them but no reply yet. Also asked for a refund and nothing yet.
Am checking my account to see if they try and take more out but would advise anyone to be careful before parting with your money.

Hoping to get a refund as the frustration mounts and I also passed link on to my family to get registered, which was embarrassing.

I see now my brother got a refund, but i unfortunately do not as they think I may be a Bot, but hoping my son now has access and the course is of a good quality.

ps it was me that pointed out the gmail issue as opposed to your support!

5 August 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Doug, the login issue was caused by using a @googlemail address instead of @gmail. Once we identified this, our team resolved it quickly and you now have full access to your course materials — including 99 prebuilt AI bots, 10,000 prompts, and 17 prebuilt chatbots, plus all future updates at no extra cost.

We’ve noticed that two customers with the last name “Forbes” signed up on different days but posted nearly identical negative reviews on the same day and at the same time. Given you hadn’t accessed the courses before leaving your review, and in light of recent competitor activity posting false or misleading feedback, we have reason to believe this may be competitor-related. This review was submitted through our automated verified review request sent to all customers, so it cannot be deleted.

Rated 1 out of 5 stars

In the Uk and seems like a rip off.

In the Uk and seems like a rip off.

I paid the 50 dollars (38 pounds) and quickly got a reply with my sign on etc.
I used this link and after offering me an upgrade to $97, it sent me through to an area to pick my course. I clicked in and nothing there. I have emailed them but no reply yet. Also asked for a refund and nothing yet.
Am checking my account to see if they try and take more out but would advise anyone to be carful before parting with your money.

8 August 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Stuart, our records show you opted out of the VIP upgrade, so no further charges will be made, we never store card details without consent. You have full course access but haven’t logged in yet. Here’s how to get started:

How to Change Password: https://vimeo.com/1103186619/144fa3cd30
How to Login to AIPU: https://vimeo.com/1103186590/165c9f14a5

We’ve also noticed that two customers with the last name “Forbes” signed up on different days but left nearly identical negative reviews on the same day at the same time. Given you hadn’t accessed the courses before posting, and considering recent competitor activity posting misleading reviews, we have reason to believe this may be competitor-related.

Rated 1 out of 5 stars

Unauthorized Billing

After posting this review, the company contacted me within 24 hours and processed a full refund. While I appreciate that they ultimately resolved the issue, the fact that it required public pressure through this review to get action is concerning. Original issue remains: I was charged without completing their signup process and had to escalate through reviews to get a refund that should have been immediate, given the circumstances.

26 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Tauva,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

When you initially signed up, it appears that your card was declined, and our system automatically retried the transaction as part of our standard billing process. We understand how frustrating this must have been, and we’re sorry that it wasn’t handled more smoothly from the start.

We’ve gone ahead and fully refunded the charge, and as a courtesy, we’ve left your account open with access to all course updates—including a brand new course launching next week.

Thank you again for bringing this to our attention. We truly appreciate the opportunity to make things right.

Warm regards,

AI Pro University Support

Rated 1 out of 5 stars

Purchased but no access

Purchased but no access. I tried to call for assistance but no answer. Please assist.

24 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Thanks for reaching out! Our team followed up with you, and I believe your access has now been restored.

Sometimes our emails land in “Promotions” or “All Mail,” so feel free to check there just in case. If you’re still having trouble, let us know and we’ll make sure everything is resolved ASAP.

Thanks again for your patience!

Rated 1 out of 5 stars

BEWARE - Company's Deceptive Practices Result in Unauthorized Charges

While I cannot attest to the quality of this company's course offerings, I am leaving this review to warn about the company's highly deceptive practices surrounding their "membership plans". My husband signed up for a $49.99 course package, as they heavily advertise. A week later, his account was charged $97.97 without *any* explanation or email receipt. After spending time digging through their website, I found, BURIED DEEP in their Terms and Conditions page, a statement that course purchasers will be charged $97 per month for a Pro Standard membership "trial" that expires after 7 days.
The fact that this charge would be made was NOT disclosed at the time of the course purchase. Instead, they have deceptively hidden this deep within their standard Terms & Conditions page. This company appears to use this highly deceptive and borderline fraudulent practice as a way to make up for the low cost of their courses, hoping buyers will not notice.
As a side note, I spent the last 20 years of my career in bank and credit card fraud investigations. This move by AI Professionals University is a textbook deceptive practice that unscrupulous companies use to bilk consumers, hiding behind the supposed legal shield of "it's stated in our Terms and Conditions."
We contacted our bank the same day the $97 charge appeared, and have disputed the charge. We also cancelled the "membership" on the website. We are not disputing the $49.99 charge for the course materials, because that's what we thought we were purchasing.
To reiterate: I'm not evaluating the quality of the courses this company provides - it seems many are very happy with the content. I'm only stating that this company employs highly deceptive practices to make money, probably to cover the cheap price of the course materials. That is also evidenced by all the negative reviews making the same claims as I have.

23 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Laurie,

We’re truly sorry for the frustration you and your husband experienced. Your feedback is important, and we deeply regret that the billing came as a surprise .. that was never our intention.

We’ve taken your message to heart. We’re actively reviewing and updating our checkout process, email communication, and membership disclosures to ensure everything is crystal clear moving forward.

As a gesture of goodwill, we’ve made sure your husband’s course access remains active at no cost, and we’ll also be including complimentary access to a new course we’re launching in the coming weeks.

We understand how important transparency is, especially when it comes to education and billing.. and we’re committed to doing better. We’re grateful for the opportunity to improve and hope to earn back your trust.

- The AI Professionals University Team

Rated 4 out of 5 stars

Good for beginners?

The courses were not for me.

The courses might be good for an absolute beginner with absolutely no knowledge of ai or Chatgpt.

I got a refund after a couple of days.

Thank you.

14 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Bert, I appreciate you sharing your thoughts — and as we discussed briefly on the phone, you were viewing just the first section of one of our three ChatGPT-focused courses. That intro content is designed for beginners, but there are over 150 lessons across 7 pages, including advanced training on building and monetizing custom GPTs, automation workflows, and AI-powered business services.

We aim to support all experience levels, which is why we start with foundational modules before diving deeper. If you ever feel stuck or need help navigating, our support team is available — just shoot us an email or message from your dashboard.

Thanks again for your feedback — we’re always improving, and your input helps us do that.

Rated 1 out of 5 stars

Recent Review 6-16-25 response:

Recent Review 6-16-25 response:
My response to the AI Pro Un response:
I most certainly did NOT manually upgrate to a monthly subscription!
Yes, I received a refund from this company AFTER I posted my negative review. They called, texted and emailed me saying if they gave me a refund would I remove the negative review. Also, I had to close my debit card due to their fradulent practices. So my advise is if you have a negative experience with this company (which mine is not the only one, I did see another reveiw stating events much like my experience).
Overall, I would not recommend doing business with this company. I post these things so others may benefit. Yes, I received the refunds, but a company who gives refunds so they can get a positive review is suspect. Best of luck to others with this company.

Currently, I will say that the exeperience with t

You’ve received a full refund for every purchase made with us, and our system shows that you never accessed or attempted any of the training content.

Additionally, our records confirm that you manually upgraded your one-time purchase to a subscription and never canceled through your membership dashboard or contacted our support team prior to being billed — all of which is clearly explained during checkout and in follow-up emails.

Given the tone of your review, paired with the fact that no content was used and no support requests were submitted, this raises concern that this may not reflect a genuine customer experience. Unfortunately, we’ve seen situations where bad actors or competitors attempt to discredit our reputation, and we take that very seriously.

That said, if you’d like to clarify anything further or if you need additional support, our team is here to help.

16 June 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Linda,

We’re truly sorry to hear that your experience with us didn’t meet expectations. That’s never the outcome we want for any of our students.

We understand your frustration and genuinely appreciate you bringing this to our attention. While we work hard to respond quickly, our support team handles thousands of emails a day, and we kindly ask for up to 48 hours to respond.. especially during peak periods. In your case, your review was posted before we had the opportunity to reply, but we still did everything we could to resolve the issue as quickly as possible.

You’ve since received a full refund, and we’ve also left your account fully active for life.. completely free of charge. That means you still have access to:
• All current and future course updates (Including our new ChatGPT Income Mastery being released in 14 days)
• Our Prompt Vault
• 99 Prebuilt AI Bots
• 17 Advanced Chatbots
• Plus any new tools or trainings we release

And more importantly.. we’d still love to help.

We’ve reached out to offer you a free coaching call and exclusive access to our AI Course Creator Vault.. and that invitation remains open. If there’s anything we can do to turn your experience around, we’re just an email away. Our entire team is here to support you, and we truly want every customer, even those who had a rough start, to feel heard, helped, and empowered.

Thanks again for your time and for giving us the opportunity to improve.

With care,
AI Pro University Support Team

Rated 3 out of 5 stars

Be sure you want VIP access, it costs extra

I simply wanted to try the course out for $49. I was charged 97.97/month afterwards, which I was unaware of. It took a minute, but a full refund was received.
I am very grateful for the Customer Service I received after my concerns were acknowledged.

1 July 2025
Unprompted review
AI Pro University logo

Reply from AI Pro University

Hi Lori, thank you for your feedback and we’re glad the refund was resolved quickly. As a goodwill gesture, your account will remain active with lifetime access to all current and future trainings at no cost.

We’re also excited to share that in just two weeks, we’re launching our biggest course yet.. ChatGPT Income Mastery, the world’s leading program on how to earn with ChatGPT. You’ll learn how to generate income in as little as 7 days by offering services like custom GPT builds, chatbot consulting, and AI freelancing.

This new course will be included with your access, along with our 99 AI bots, 10,000+ prompts, 17 prebuilt chatbots, 1TB swipe file, and 500 bonus lessons. If you ever choose to reactivate your subscription (which includes early bird access to new courses and exclusive resources) it can be cancelled anytime through your online dashboard, here’s a quick video showing how:
👉 https://www.youtube.com/@AIProUniversityMembers

We’re committed to going above and beyond for our students, and we truly appreciate the opportunity to make things right. 💙

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