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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the quality of the products, with many describing them as superb, long-lasting, and comfortable. They often receive compliments on their purchases and find the activewear to be both stylish and well-fitting, particularly the seamless leggings. The ordering process is also frequently described as swift. However, some people were dissatisfied with the return policy, noting issues with restocking fees and difficulties with exchanges, especially when trying to return items purchased through third-party retailers like ASOS. There are also concerns about customer service, with some reporting dreadful, accusatory, and unhelpful interactions, particularly when orders did not arrive or when trying to modify an order. A few customers also mentioned that some products, like certain ski jackets or sweatshirts, had disappointing quality after several washes.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many customers express satisfaction, praising the... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers praise the outstanding service,... See more

Order

People report ambiguous experiences with order. While some customers found the ordering process swift, many... See more

Return policy

Customers consistently note negative experiences with the return policy. Reviewers found it difficult to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ordering process is a swift. Delivery is fast! Size is consistent with the rest of Aimn tops I already owned, except the one shoulder top which is half a size too small. Also, the bra pads are really... See more

Company replied

Rated 5 out of 5 stars

AIM’N quite frankly makes the best workout gear I’ve ever owned! I’ve been purchasing from this company for years, and it never fails to make me happy. The quality is absolutely superb — from the br... See more

Company replied

Rated 5 out of 5 stars

I’ve been a Lululemon fan for many years but the set I just bought from Aim’n beats it. The shape seamless leggings are a fantastic fit that offer great shaping to the booty and abdomen. And the long... See more

Company replied

Rated 5 out of 5 stars

Sadly I have to cancel my order because the tariff from USA was too much but everyone on aim’s was kind and helpful, was resolved in no time. I bought everything and send it to my daughter in Austr... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

aim'n is the creative expression of our childhood dreams and values. It´s a devotion to positivity to empower women worldwide to believe in themselves and their potential. aim'n is a Swedish activewear and athleisure brand that was founded with the dream of motivating and activating women to a healthy lifestyle and to follow their dreams and listen to their hearts. We create innovative and durable products - to be worn 24/7, both for everyday life and training. Shop activewear for women online, tights, sports-bra, tops, leggings and much more at aimn.com.


Contact info

3.1

Average

TrustScore 3 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Every pair of tights that I have order…

Every pair of tights that I have order has been everything that you said they would be , I started ordering from this site since 2020 and every pair of tight is like the first time I received them. They wash great and they fit just right . I love them

24 November 2023
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Reply from aim'n

Thank you for this great feedback. We love to hear from customer that have purchased happy pants from us for a long time and still love them! We hope you will continue to do of course <3

Rated 1 out of 5 stars

Great items worst customer support if something is wrong

Honestly I wish I could write a better review. I love the products, always have. I did an order during BFCM (so yes I expected delays and even potential mistakes) but when it arrived it was missing 13 items.

I promptly let customer support know, and explained that I would really like to get the missing items. Instead the support person seemed to not read my response, gave me a refund (for the wrong items too - I had clearly detailed them and their quantities in my email). I then responded letting them know that the items they had refunded were incorrect, and that I actually really just wanted a replacement of the missing items in my order.

The lack of comprehension from support staff really needs some work. I get its peak and everyone is busy and mistakes happen, but repeatedly ignoring what customers are actually saying in emails gets tiring through repetition.

This may be my last time buying and supporting aimn as it’s really soured me getting an order that I was so excited for.

28 November 2023
Unprompted review
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Reply from aim'n

Hi Devon,

Of course super sad to hear that you had such bad luck with items that were missing in your order. See you ordered multiples of many of the products and our warehouse must have made a huge mistake in not shipping them all.

We do not have a system where we can resend the products but have to refund you the missing items. In this case you were also unlucky that many of these was sold out if you wanted to re-order.

Unfortunately, our support has no other option than to correct the order according to what you received. We have also taken this very seriously and are investigating with our warehouse what happened and why.

If there are still any ambiguities or misunderstandings about the refund, please feel free to email our support instead, as it is difficult to resolve here.

Again, we understand how sad this was for you and respect your feedback. We also hope you can have a better feeling next time <3

Rated 4 out of 5 stars

I received 5 emails from DHL for the…

I received 5 emails from DHL for the tracking, despite there being no update. A bit annoying to be constantly emailed

27 October 2023
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Reply from aim'n

Hi SC :) Thank you for feedback and sorry if there was any issues with the notifications from DHL. I see it was delivered in 3 days so glad the package finally arrived and hope you will love your aim'ns! <3

Rated 5 out of 5 stars

Quality clothing as always

Quality clothing as always. Excited the tights are now in a petite length! I do miss the regular original sports bras though. Everything is long line now.

27 October 2023
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Reply from aim'n

Hi Yvonne,
So happy to hear you like our new Petite collection. I hope you will continue finding pieces you love from us and we also happy for the feedback you provide us with <3

Rated 5 out of 5 stars

All your ribbed sets are comfortable…

All your ribbed sets are comfortable and make my body look so good 😏

26 October 2023
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Reply from aim'n

Hi Nikita
Thank you so much for lovely feedback about our ribbed seamless products. I hope you will find more lovely pieces to mix and match these with :)

Rated 4 out of 5 stars

Sizing is not accurate

The sizing for the petite leggings was wrong. Based on my measurements I should be a XS but they are extremely tight and uncomfortable. I am usually S in other brands but decided to trust the size chart :( Unfortunately I cannot return because the cost to ship back is double what I paid for the leggings. I would say the bras and tops were true to size and I did really like how those fit (hence the 4 stars)

15 October 2023
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Reply from aim'n

Hi Clarisa,
Thank you for your feedback.
Of course not good to hear that size did feel best for you. Our size guides should not feel misleading and important to know is that you always can go for your normal size in our models. The fabric is very adjustable and forms after your shape. It´s always better to go for the smaller one if you pick from two so the suit you best way possible after a couple of usages. We truly hope it will feel better on you and that XS is your best size <3

Rated 5 out of 5 stars

quick delivery

14 October 2023
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Reply from aim'n

Lovely to hear you got your new aim'ns in a fast and smooth way <3

Rated 5 out of 5 stars

Quick service

Quick service. Great quality leggings.

15 October 2023
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Reply from aim'n

Thank you for feedback Jennifer, very happy to hear this :)

Rated 5 out of 5 stars

awesome product !

AWESOME PRODUCT
I AM A FITNESS INSTRUCTOR AND ALWAYS LOOKING FOR THE NEXT BEST LOOK AND FIT
SO SAD THERE IS NO STORE IN TORONTO CANADA AND WE HAVE TO PAY SO MUCH FOR SHIPPING AND DUTIES OR I WOULD ORDER MORE LOVE THEIR PRODUCTS

12 October 2023
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Reply from aim'n

Thank you so much for this feedback Josie. Of course we understand you want to visit a store to continue purchasing from us. In the future we dream of more Concept stores worldwide! We hope you will continue finding more favorites from us either way <3

Rated 1 out of 5 stars

Terrible customer service and ignored my request for a refund, parcel was not delivered

Ordered garments three weeks ago. Parcel has not arrived. Contacted customer service who have not given exact ETA or date of when the parcel is coming and ignored my request for a refund.

25 September 2023
Unprompted review
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Reply from aim'n

Hi May,
Of course sorry to hear you feel this way but also strange if you say the support team have not replied where your order is or if it will be delivered or not? We reply in 48 h and always try to find a good and fast solution for our customers. Please make sure you have contacted info@aimn.co.nz :)

Rated 5 out of 5 stars

I am obsessed with aimn

I am obsessed with aimn. They have amazing clothing with good prices for the best quality. I am a member of the dream club and get free stuff using my points. Highly recommend!

29 September 2023
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Reply from aim'n

HI Lana,
Haha, so happy to hear it of course. Thank you for lovely feedback and also happy that you enjoy our Dream club. Hope you will continue finding aim'n-pieces you love! <3

Rated 5 out of 5 stars

Love this

Love this! It feels like the medium in the tan color was maybe a little bigger than the medium in white which was great because you were out of the size large, and I think I would like to try both in large… In the meantime, a little snug, but I love both dresses!

29 September 2023
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Reply from aim'n

Hi Nancy,
Thank you for such a lovely feedback. Of course not optimal if the sizes wasn´t the same but after some usages the fabric adjust and hopefully feel better! <3

Rated 5 out of 5 stars

Great quality and fit!!

Great quality and fit! The ribbed material is fantastic. I was slightly nervous with a single strap sports bra but it stayed in place for my entire workout and cardio session.

16 September 2023
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Reply from aim'n

Thank you for great feedback and we are so happy you like the Strap Bra! Hope you will find other ribbed products to match this with :)

Rated 5 out of 5 stars

I love their products

I love their products ! They have awesome designs and I feel so powerful and beautiful in them. Love you guys!!!!

6 September 2023
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Reply from aim'n

So so happy to hear this lovely feedback! You describe the best feeling in the world! Enjoy you aim'ns! <3

Rated 5 out of 5 stars

Loyal Customer

This was my third purchase with Aim’n. I’m always so impressed by the quality and style of each piece. Shipping is always quick and efficient. Loyal customer now for sure!

10 August 2023
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Reply from aim'n

Hi Brittney and big thanks for this lovely feedback <3 Your words makes our heart smiles. Welcome back soon :)

Rated 1 out of 5 stars

The collection is beautiful and I like…

The collection is beautiful and I like it very much, but I suggest you change the extension company that charges a lot of money for each package. I order a lot from outside the country, but this only happens with them.

14 August 2023
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Reply from aim'n

Hi Doaa, thank you for feedback.

Sorry if you got any negative feeling about receiving the parcels from us. We assume you mean the custom that DHL Express charge for the delivery. We can offer Express delivery for a smaller amount at the moment but include the custom fee they charge for handling the transport/delivery would be more expensive. We hope the information about this beeing added when the parcel arrives is visible for you in checkout and that the conditions is also stated clear on site. Of course we understand this was a unhappy surprise for you if you wasn´t aware of it.

We hope you will love your aim'ns either way! <3

Rated 5 out of 5 stars

Great quality

This is my 2nd time ordering from AIM’N. I really love the quality and comfortable design. I had to return the medium size since I am always small then they delivered the replacement size right away. I’ll order again soon.

4 August 2023
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Reply from aim'n

Hi dear and thank you so much for this lovely feedback! We hope you find more favorites from us soon <3

Rated 3 out of 5 stars

I have the high waisted ribbed tights…

I have the high waisted ribbed tights and have difficulty stopping them from rolling down when working out. It's awkward having to readjust so they are sitting comforably again. Not sure I will buy more.

15 August 2023
Unprompted review
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Reply from aim'n

Hi Charlee,
Thank you for charing. Of course not good if the tights don´t fit as you wanted. Perhaps this is a matter of sizing. When you move in the tights the waist can roll down if the size is a bit too small. But even more common roll down if the size is too big. The fabric adjusts and forms after your body type and after a few usage it may roll down a bit if it´s too wide. We recommend you always pick the smaller size if you pick from two.

We hope this helps a bit in a future order :)

Rated 1 out of 5 stars

I ordered and paid for 3 separate…

If only 0 star reviews existed! I ordered and paid for 3 separate outfits but it was only once I’d paid an additional amount of money to cover a customs/DHS shipping fee that I would receive notice via an email that many of the articles, which I had purchased, were no longer in stock and were cancelled from my order by the seller (prior to being contacted) as well as for major problems with the delivery of my package. I never even received it! It went to some other address, where it was refused as they did not order the items. And no matter how hard I tried to get in touch with the delivery company via phone and email, I was unsuccessful. I have not received my package nor can I even speak to anyone who can actually assist me in retrieving it! Would not recommend to buying from Aim’n!!!!!!!!!

12 August 2023
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Reply from aim'n

Hi Isabelle,
Thank you for your feedback and of course sorry that all items was not sent in your order. During Summer sale products are selling fast and so sorry that something was out of stock even if you could order it. We hope the rest of the order is great for you and of course money will be back on your account in a few banking days!! <3

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