Aica Bathrooms Limited Reviews 

3,586
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 240 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally affordable prices, remarkably fast delivery times, and the solid, durable quality of the various bathroom products they purchase for home projects. People also note that the entire ordering process is remarkably smooth and straightforward, making it easy to secure everything needed for successful renovations. However, some reviewers were not happy with delivery drivers leaving heavy packages directly on doorsteps without providing prior notice or proper physical assistance. A few people additionally mentioned occasional frustrating issues involving missing components or items arriving damaged during transportation.

What people talk about most

Product

Customers report overwhelmingly positive experiences with the products, praising their high quality and... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive promptly and often within... See more

Quality

Consumers find quality to be a major highlight, with many reporting that items are durable, excellent, and... See more

Price

Reviewers highlight positive aspects of price, noting that items are available at a great value compared to... See more

Service

Users describe positive interactions with service, highlighting a real pleasure to deal with and absolute... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have bought several of these 8mm shower screens from AICAfor mine and other family members without any issues. The screens and fittings are all as advertised and of high quality. Fit well. Quick deli... See more

Company replied

Rated 5 out of 5 stars

Purchased 11 anthracite oval column radiators of various sizes. Chose Aica as they were one of the few sites that had those style radiators with a BTU over 10000. They were by far the cheapest. Delive... See more

Company replied

Rated 5 out of 5 stars

Very good quality at a very good price. Delivered within the time slot advised. The only negative is regarding the poor delivery driver. He was on his own, with no mechanical means of help, just brut... See more

Company replied

Rated 5 out of 5 stars

Our 1st time using Aica products. I have to say I was amazed at the speed and quality. We purchased a shower screen with a towel holder. The screen was very well packaged, shipping was free and was de... See more

Company replied


Company details

  1. Bathroom Supply Store

Written by the company

Aica Bathrooms Limited has been trading since 2009, we have our AICA brand all over European,including France,United Kindom,Italy,Germany,Spain,Ploland, Neatherlands. warehouses over 600K sqf and 200 employees in European. We offer luxury bathroom products(shower enclosure/shower stone tray,mixed shower heads, mirrors,vanity units,bathtub,radiators, tile backerboard) with an reasonable price;we provide 3 to 5 days free delivery all over the UK without threashold spending, 180days return policy makes you peace in mind and with our trade price,you can get a better discount to ask for a trade price. we provide the best price in the UK and you are welcome to compare our service and price with any other retailer on the market.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(3,586)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Great item

Great item at a reasonable price, dispatched quickly good customer service. Thank you

6 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

Great service

Great service. Great price. Product exactly as expected.

6 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

Shower enclosure

Only just fitted my shower enclosure,My experience with Acia bathrooms as been excellent easy purchase procedure with step by step information on where my order was at 👌👌Then we have the delivery which was excellent and delivered very fast and product was well packaged so that nothing could be broken spot on 👌👌I would therefore definitely recommend this company 100%and will be using them again
Many thanks

3 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 4 out of 5 stars

Should have been a 5 star review

Should have been a 5 star review, ordering was easy, communication good, shower screen was well packaged and is excellent quality. The installation could have been made easier by providing clearer instructions however, with some trial and error all is well and the screen looks great. A 4 star rating is given due to lack of delivery information; we were given a two day window then nothing until our screen arrived at the door. Some notification or even tracking details would have helped narrow our delivery window.

14 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

After making an enquiry to change my…

After making an enquiry to change my original order on a Monday it was no problem to address this and the new order was delivered two days later on Wednesday.
A first class service

4 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

Great price on my items a slight issue…

Great price on my items a slight issue on delivery as I am disabled and my shower screen was large and heavy and I had to find a way of getting it upstairs after they left it at the foyer in my apartment but fair enough the company took action after I put in a complaint but it was after the fact

14 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 1 out of 5 stars

Delivery "service" getting worse

Expected delivery of tray and frameless door on 14/1/26 arrived late in the day, 1505 hours, driver lifts tray out of obvious builders van with one hand by waste hole which caused tray to swing and connect with pavement.
On inspecting it, it is the wrong size, he has delivered my tray somewhere else, I take over and lift the door in and check that as a large home is punctured through the packaging.
He returns over three hours later with my correct tray and again tries to lift it one handed at which point I take over, he also failed to leave the second part package for a frameless door which then required contact with aica which was sent six days later with no notification from that driver of his expected time of arrival which when he arrived was on his phone talking and just held the package out at arms length.
Ordering and paying for product is not the issue, it is the use of what is probably the cheapest carrier of the products which is getting worse with each delivery.

13 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

sorry about that, some of our drivers may not good as others, we got your feedback, we will find out what happened with this driver and make sure this won't happen again, thanks very much again for your feedback.

Rated 5 out of 5 stars

Fitting my 5th toilet

The item arrived within 4 days. Very happy with the product and the free delivery.

1 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

Fantastic Customer Service…

Fantastic response when I had a part missing.
Customer service was excellent. Immediate response and missing item replaced immediately

29 December 2025
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 4 out of 5 stars

Shower screen well priced and delivered…

Shower screen well priced and delivered promptly. Marked down 1 star as a part was missing but this was resolved with replacement part posted out, just not as quick as original delivery

5 January 2026
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

Rated 5 out of 5 stars

Exactly as expected

Exactly as expected. Fast delivery and all in excellent condition. Thank you

29 December 2025
Aica Bathrooms Limited logo

Reply from Aica Bathrooms Limited

Great, thanks very much for your feedback.

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