AIAIAI Reviews 

I've listened to music through headphones for 55 years. Recently I purchased a pair of Tma-2 Studio Pros, and in terms of comfort and superior sound, these are the best I've ever owned. This company appears to be doing everything right both in terms of audio performance, their concept of modular components and a visual design that is unparalleled. Richard from Hilo, HI

Amazing customer experience, identified and diagnosed the issue with my headphones over email and once the issue was resolved, was given a voucher to replace the faulty part including free shipping:)

I got my Aiaiai headphones around 6 years ago. Recently one of my headband broke and I contacted their support - super friendly and they helped me get a replacement within a day.
I got into Aiaiai because I liked the idea of replacing broken parts. Now that it happened for the first time in six years, using my headphones daily, I am glad and proud that I made that decision so long ago.

I have had to use support 3 times in the last 5 years which is wayy less than most other companies i use on a day to day basis. Those 3 times in had to contact support were super speedy with responses, only wanted a few pictures, and were quick to resolve the issue or issue a replacement. I have hightly recommended AIAIAI to friends because of the modularity and ease of replacing parts and the quality of support.

I had an issue with my TMA-2 DJ headphones and contacted customer support. After some field testing to check if it was an occasional problem, it turned out that the right speaker was defective. They immediately provided me with a code to order a replacement part for free.
Very efficient and quick customer service!

Had a problem with one of the AIAIAI products and support was very helpful. They walked me through steps to try and correct it and, once it was clear I had a defective item, they provided me with a code to get a free replacement. Very easy and straightforward.

After 6 month and 10 emails still no replacment for my broken headphones which still have waranty.
First email always very quick. Than no more response to my questions. The headphones broke while i took them off my head. Looks like a Material Problem.

I had chosen Aiaiai headphones in 2023 for its low latency wireless sound AND because it was modular and parts could be replaced.

My headset broke yesterday (feb 2025). I got in touch with them and they offered to send a new one free of charge within les than 24h.

That kind of support is disapearing and is more than appreciated!!!!

Andy really helped me out on processing my Ableton license. The conversation was straight forward and I also appreciate the quick response.

Been using a couple of pairs of the UNIT-4 and the TMA-2s, all sound excellent.. customer support (on weird technical questions) is always efficient and friendly.. and biggest top score for me is how repairable all the stuff is... small issues (which have primarily been my fault!) easy to fix by following their online guides for disassembly. right to repair yay!

really happy with it, honestly such a fanboy over it , awesome design good quality drivers with crisp audio feel of high quality and well priced , you get more than what you pay for

Good products. Period.

Support? PERFECT!
Every company should strive to have a support team like this.
1. Solves problems
2. Humans
3. Easy to reach
4. Fast responses during business hours

Reliable, high quality and innovative products, and great customer service. Highly recommend!

Decided to travel a bunch in 2025 so i got a pair of the unit-4s and they blew me away! Then, I was in the market for some new headphones so I grabbed a pair of theirs and also love em! So comfy and sound 🔥 Company.. awesome. Customer service.. awesome. Products… awesome! 10/10 from me!

Great service from AIAIAI! After GLS mishandled my delivery, Andy from their team stepped in and resolved everything immediately. My package was re-sent and arrived the next day. Fantastic customer support—thank you for turning things around so quickly! Highly recommend.

I bought a pair of the TMA-2 Studio Headphones about a year ago.
Now the headband is broken and I have tried to contact Aiaiai customer support via email. I have contacted them twice but never received a response other than one reply, where they asked me to send more pictures.
I never received any instructions on how to proceed with my issue.

I had an audio issue and they went through many steps to determine the problem that let them to sending me a working set of headphones. The product is excellent quality and design with a support team to match!

I have been using the headphones with great pleasure for years, but had a small issue bugging me. Decided to contact the customer service and they resolved it for me in a matter of 1 email. Wish I had contacted them sooner... Great quality audio gear, awesome customer service, 5/7 would buy again!

I tried really hard to buy a pair of their headphones.

I initially bought a pair but had a problem with them clipping despite following the instructions on how to fix this. I sent them back. No worries an upgrade was coming that would solve the problem.

I waited till the release of the X02 transmitter, then I went back an forth with support as it wasn't clear to me from the website what would go with what. It was really just which headband with which transmitter. I'm still baffled as to why this has to be so difficult.

Support answered quickly, but didn't answer the questions I asked. I needed to make sure that everything would work properly.

I really don't think the questions were too hard, and in the end I gave up.

Very responsive and friendly customer service, that takes actions and responsibility.