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Alle tiders service fra personale.
Købte en lækker Ayumi silkebluse der desværre var for stor i størrelsen.
Havde problemer med at lave retur bestilling og fik stor hjælp fra fra personalet i butikken, da jeg ringede.
Sendte blusen retur og fik tilsendt en ny. Det hele blev klaret på 1 uge.
Top service.
Kunne jeg give o stjerner havde jeg gjort det i forhold til service.
Produktet fejlede ingenting, men da jeg købte et produkt der ikke passede mig og fik overskredet returneringsfristen med få dage, fik jeg en mail fra dem om, at de ikke kunne tage imod min returnering og jeg kunne vælge at de beholdte kjolen og mine penge gik tabt eller at jeg betalte 150 kr for at få tilsendte mit produkt tilbage som jeg ikke kunne bruge. Det skal dertil siges at jeg i forvejen har betalt 100 kr for at sende varen retur.
Så skal jeg have min ubrugelige varer tilbage, vil det koste mig 250 kr for en fragt frem og tilbage. dette synes jeg er grotesk, og det undre mig, at man ikke kan finde en bedre løsning for kunden, når varen fortsat er tilgængelig på webshoppen.
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