AGS Movers Reviews 316

Worst experience ever. Never move with them. After 6 months delay!!! Things areived and their insurance doent cover wht they broke. Please avoid this company and of course their fake insurance

Because of my job, I have been moving a lot through different countries and continents for the last 30 years. I have experienced excellent, good and honest moving companies, but with AGS Bratislava I had the WORST experience ever. I moved from Vienna to Brasilia. First of all, the moving team lacked the required skills for moving (the oldest person in the staff was around 25 years old). They didn’t care with the floor in Vienna, and as a result I had to pay 2500 Euros to the landlord to fix the damages. The packing was poorly done and, as a result, MANY items arrived broken in the destination. From a computer monitor to ceramics, glasses and dishes, MANY broken items. Some expensive items simply disappeared (e.g. a Dyson vacuum cleaner and a KitchenAid mixer). Some days ago, using FindMy from Apple, I discovered that my AirPods were robbed. They are now at a home address in Slovakia, probably robbed by a staff member. The manager in Bratislava is the most unprofessional person with whom I spoke in my whole life. I cannot express how angry I am.

I received my household goods in Europe, severely damaged, after a move with AGS from Vietnam.

Despite having comprehensive insurance coverage and a claim of nearly EUR 40,000, AGS has offered an insultingly low compensation. They seem to be taking advantage of the high legal costs and geographic difficulties involved in pursuing the full amount, showing little accountability for the significant damage they themselves caused.

Any attempt to blame this on the insurance company is meaningless. AGS is the assured party, and my claim was made using AGS's own template and submitted directly to them.

Not only did AGS fail to protect my belongings, but their disregard for properly resolving the issue is unacceptable.

I strongly advise others to avoid AGS.

(Below added on September 19th, 2024)

A few hours after I made my experience with AGS public, they left a comment inviting me to contact their customer service.

After months of severe disregard for my damaged household, AGS now pretends that customer service can resolve an issue that their senior management has been unwilling to address. This sudden public display of concern is nothing but hypocrisy.

If AGS were genuinely interested in resolving the problem, they’ve had months to reach out to me directly. Instead, they waited until my review went public.

Once again, AGS has shown their true nature as a company. I strongly advise others to avoid AGS.

Total scam, they picked up my items but of course they play dead ever since. They don't even care enough to answer emails or to pick up the phone. If you want to waste money and get your belongings stolen, AGS is the company you were looking for!

Very unprofessional
I have never understood why people could get so angry on specific companies. But having AGS deliver two suitcases from India to Denmark has never gone so wrong. Especially because of their bad communication skills and understanding of the simple processes of moving a shipment. I can only say - DONT use AGS.

My experience has been amazing with AGS, Priyanka J was coordinating with me on behalf of AGS and she has been very helpful and supportive. They made sure my belongings were packed properly and gave me regular updates about the same. The response from Priyanka’s side used to be very quick and polite.

Just tried to reply to email they provide below and the email came back as undeliverable!

They talked a good show when they made the estimate. And the first day of packing, they were great. And then it all went downhill. They promised delivery within 4-6 weeks. But turned out they had not even scheduled the ship until after everything was packed. It then sat on the ground for weeks in Portugal. In the end, the shipment arrived 2,5 months after being packed. It arrived in the port, that a is. Then bad weather delayed unloading. It was finally unloaded on the 9th, but they only let us know ont he 11th, and then they are charging extra for extra days of storage in the port. In their words, an act of God delayed it. Agreed, but an act of god did not stop them from picking up the phone on the 9th! Bottom line, they are holding shipment hostage until we pay the extra amount. Customer service in Portugal was non-existent. They lied the packers broke things, wanted to send boxes that had been left in the rain, etc etc etc. A total nightmare, and according to everyone at AGS, the customer is always at fault and always wrong!

Been scam for an item I bought from today they ask for insurance cover I gave them money now they are asking for stamp money and are holding my parcel until I give them the stamp money of £200. I spoke to someone fom customer services they saying they will hold the parcel until they get the money.

Got our goods from Prishtina Kosovo to Washington DC on time, inexpensively, and unbroken. Dafina and Arben are lovely people who I highly recommend.

Moving from Warsaw to New Zealand was a pleasure with AGS. The packing team were excellent, delivery as predicted and customs clearance was simple. Some goods were stored in Warsaw then shipped to a French address a year later. Delivery arrived on a Sunday as requested.
Overall an excellent and painless experience with no breakages.

Good facility

Excellent service. Everything worked perfect. All households were packed very carefully, and everything was on time. From the start they were able to provide a very accurate quote of all expenses related to our relocation. Very nice people to deal with, and people you can trust!

I am yet to receive a delivery date for my piano. I have paid the company’s re-routing fees. And then all communication has ceased. As the company was quick to respond previously I would expect the same services. At this stage there is still hope that I may receive my piano although things aren’t looking good.
11.06.2024
After my original post and the bank investigating & placing a temporary hold on the funds, preventing the funds from being withdrawn on their end without the piano being delivered. I received an email from Gordon Campbell the freight director asking that I ask the bank to remove the hold and that the piano would be delivered. In one email I was told that I would be made aware of the delivery date on the Saturday in the following email I was told the piano would be delivered on Saturday 8th of June 2024. But only if I asked the bank to take the hold off. I have asked Gordon that they deliver the piano and then obviously the hold would be removed. His response was no, and that they would be happy to fully refund the amount they already have access to. As I am not happy to provide more of my personal details to a company that is stating that they already have the funds, but won’t deliver the piano yet are happy to fully refund the amount if I’m happy to give them more personal details. I have further escalated this issue to the scam and fraud reporting line. I have always followed the IDCARE guidelines and not provided further information or banking detail. At this stage I have not received the funds back, although the bank has let me know that it can take up to 8 weeks and as I willingly transferred the amount to what I thought was a legitimate moving company for a piano I may not see the full re-routing / delivery fee. Which was more than the average fee.

total scam. I initiate a reroute after paying s delivery they ask for insurance. after paying the insurance, that are asking for the repair they want the the item in perfect condition. after i refuse to pay for the repair they didn’t respond anymore. pretending that they didn’t get any of my email.

Just ordered an item from USA going to Ukraine. Started getting messages expecting me to pay 100 dollars ckearance fee deposit until thry delivered my parcel. Then phone calls from what sounded like an Indian call center trying to pressure the 100 dollars out of me.
Well I bought the item with delivery and have never had a company demanding money from the recipiant.
Just sounded like a scam to me
Complained bitterly to the seller who will use DHL UPS FEDEX ir some other well known shipping

Customer service was great, they kept me up to date on every move...

The AGS packers & movers service is so supportive with out any disturbances they did smooth job and cordinator priyanka guidance throughout the process is so helpful

Great team and especially Andrei that was always responsive to our questions/concerns within a couple of hours. He also provided the best recommendations for our goods import clearance that arrived to our new Portugal home without any damages...very professional movers!
Richard L.

Best Service Ever...
Sunelle was very professional.
The moving guys WOW so active and get the job attitude done.
Work well as a team.
Recommend them 100%
Thank you
Juanita Ross
Quatro Hygiene PE

“Professional and Affordable Service
I opted for AGS Movers due to their strong reputation and competitive pricing. The packing team arrived punctually, ensuring neat packaging and timely delivery in excellent condition. AGS’s client-centric and professional representative impressed me, and I deeply appreciate the attention and care given to my shipment.” 📦🌟