Agora ModelsReviews 

3,139
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 250 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality and impressive detailing of the models. Customers frequently highlight the excellent customer service, noting friendly, responsive, and professional support that quickly resolves issues and provides replacements. Many reviewers appreciate the fast and reliable delivery service, with packages arriving quickly and well-protected. However, some people mentioned issues with missing parts, delayed replacements, or receiving no shipping notifications. A few other people also felt that the packaging could be improved, with some parts being easily broken or the main box arriving damaged.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the fantastic quality of the parts... See more

Quality

Customers consistently note positive experiences with quality, highlighting the outstanding craftsmanship,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the fast and prompt... See more

Customer service

Consumers find customer service to be overwhelmingly positive, with many reviewers consistently praising the... See more

Service

Reviewers mention positive feedback about service, consistently receiving great and excellent support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more

Company replied

Rated 5 out of 5 stars

Hi chaps…. The 12kgs package has arrived!! And everything appears to be intact!! I’ve had a cursory inspection of the contents.. As it’s such a massive model, it’s going to take a significant amou... See more

Company replied

Rated 5 out of 5 stars

I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more

Company replied

Rated 5 out of 5 stars

I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more

Company replied


Company details

  1. Model Shop

Written by the company

Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Agora Promise

Customer Service with care

Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,139)

313 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A genuinely superb company

I actually left a review a short while ago, but I've been so impressed by this company that I felt I wanted to add some more information.
I've built around 15 of these large scale partwork kits from all of the main manufacturers, Hachette, Deagostini, Eaglemoss and without exception, in my experience, they've been a total pain in the a** when it comes to delays, missing issues, poor customer service and random times when the issues are delivered.
Agora couldn't be more different. They have proved that it can be done right. Their issues arrive regularly and without any problems, and the contents are very well packaged to avoid damage. Their website is clear and it is easy to access your account, support and the downloads for the instructions.
My only minor gripe is that I personally prefer to have an actual physical instruction manual. I understand that it is obviously a cost cutting measure to keep the kits at a good price level & I'm not complaining about that at all, what would be nice is maybe the option to pay for a fully printed manual if you want one, although again, I understand that printing costs come into play.
Overall I just want to say that Agora is the very best company that I've dealt with for this type of kit building and by a big margin as well. I will definitely be continuing to buy their products ongoing and can very highly recommend them to everyone.

7 March 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind words and review, Richard. We are very grateful.
Agora Models Team

Rated 5 out of 5 stars

Jaws 50th Anniversary Orca Model

Customer Service and communication has been excellent every step of the way. Agora’s sense of urgency, professionalism, quality and exquisite detail has made for a most enjoyable modeling experience. I look foward to the final assembly and display of this fantastic Jaws 50th Anniversary Orca Model.

27 February 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Joyce. We really appreciate the feedback.
Agora Models Team

Rated 3 out of 5 stars

I appreciate the protection of the…

I appreciate the protection of the different parts in small bags. I appreciate the limited number of different screws.
I am greatly disapointed by the large predominence of plastic parts even for the motor, the chassis, the suspension , in contrast with the less expensive IXO models.

23 February 2026
Agora Models logo

Reply from Agora Models

Hi Philippe, we will contact you to understand a bit more your feedback.
Thank you

Rated 5 out of 5 stars

Great designs

19 February 2026
Agora Models logo

Reply from Agora Models

Thank you veyr much for your kind review, Alan. We really appreciate it.
Agora Models Team

Rated 5 out of 5 stars

bismark

love the bismark a lot

16 October 2025
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you for your kind review, Jesse. We really appreciate it.

Rated 5 out of 5 stars

Review

I absolutely love agora models, I finish one of there models a awhile back and it was a blast. Decided to come back and tackle two more of there models since they make it easy and straight forward and any issues there customer service team is on it and can have it resolved in no time

17 February 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your most kind review, Alexander. We are so grateful.
Agora Models Team

Rated 5 out of 5 stars

I HAVE BUILT 4 AGORA MODELS AND THE EXPERIENCE IS FANTARTIC…

I HAVE BUILT 4 AGORA MODELS AND THE QUALITY OF THESE MODELS IS EXCEPTIONAL. THE SUPPORT TEAM IS, AS ALWAYS, VERY RESPONSIVE IF YOU NEEDED A REPLACEMENT PART. I WOULD LOVE TO SEE A 1957 CHEVY IN YOUR LINEUP.

10 February 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review! We really appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

Recommended to all who like model building.

Swift delivery. Great instructions. Superb kit. All fits so nicely. Just starting (stage 25 done on Corvette). Enjoying the build every second. Recommend to all who like model building. Next level!

9 February 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Tom. We are really grateful.
Agora Models Team

Rated 4 out of 5 stars

I just received pack 1-12 and the parts…

I just received pack 1-12 and the parts instructions that show what part # you use to make all the hull ribs posted in red are not on my instruction sheet, makes it a little hard to identify what goes where. I would appreciate sheets that show the # of the part in red

8 February 2026
Agora Models logo

Reply from Agora Models

Hi Charles,
We have contacted you today to ensure you know how to access the instructions via our website.
Thank you

Rated 5 out of 5 stars

Agora is the premier manufacturer

Agora is the premier manufacturer! Their products are fantastic, the documentation outstanding and I can't say enough about how absolutely fantastic their support is!

10 February 2026
Unprompted review
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Dana. We are really grateful for the feedback.
Agora Models Team

Rated 5 out of 5 stars

Excellent Quality and perfect…

Excellent Quality and perfect instruccions. Details every point .

29 January 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Betun. We really appreciate the feedback.
Agora Models Team

Rated 5 out of 5 stars

Just getting started

Just received first pack. I’m hoping that pack 2 will start a structured build. Otherwise I’ll have bits all over the place!

27 January 2026
Agora Models logo

Reply from Agora Models

Thanks for the feedback, John. We are sure you are going to enjoy the assembly sequence.
Agora Models Team

Rated 5 out of 5 stars

Great product

Great product , user friendly website and quick delivery .

27 January 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your kind review, Stephen. We are truly grateful to receive it.
Agora Models Team

Rated 5 out of 5 stars

Questions answered

I had several questions during the order process and delivery. All my questions were answered in a timely manner and to my satisfaction.

26 January 2026
Agora Models logo

Reply from Agora Models

Thank you very much for your feedback, Al. We really appreciate it.
Agora Models Team

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