Hello everyone, I've been building these 1/8 scale models for a 8 years now and Agora Models has been consistently at the Top of my Build List. From Quality of materials, fitment of parts, tiny... See more
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Review summary
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Reviews shaping this summary
Hi chaps…. The 12kgs package has arrived!! And everything appears to be intact!! I’ve had a cursory inspection of the contents.. As it’s such a massive model, it’s going to take a significant amou... See more
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I ordered the Accelerated Starter in which I received the first six Packs in seven business days. I finished constructing Pack 1 in a day and a half. The boxes do well in protecting the wooden parts c... See more
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I’ve built 3 Agora Models so far. The attention to detail and the engineering involved in creating them is impressive. I’ve found the customer support team to be friendly and responsive in a timely ma... See more
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Company details
Written by the company
Discover the world of Agora Models, where you can get lost in the exquisite intricacies of scale model-making. Allow yourself to be truly absorbed in constructing these highly detailed models, made from the finest materials, and put your model-making skills to the test across our range of spectacular replicas. Our aim at Agora Models is to have the best models combined with the best customer experience. So we thought we’d list here what we’re trying to achieve. These are the rules we work to in-house and we thought it sensible to share these with you, our customers. Of course we won’t always get it right but we’re going to work with you to make Agora Models the best! Premium quality guaranteed. Parts and packaging are quality checked at every stage of the process. Full-model production guaranteed. We will not stop production of any model ‘halfway through the series’. We won’t sell you the first part unless we are sure we can produce all the parts of the kit. Build Diary for every model. All models will come with a complete online Build Diary with images of every stage of the build. Officially licensed products. Every model is created with experts to maintain the original specification. Accurate representation. Our models are detailed, scaled reproductions of the original model, produced using intricate laser scanning and 3D modelling software. Customer Service with care. We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Agora Promise
Customer Service with care
We know good customer service is what matters to our customers. We give this high priority in our efforts to ensure all our customers enjoy the best possible Agora Experience.
Contact info
United Kingdom
- https://support.agoramodels.com/hc/en-gb
- agoramodels.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Agora Models
Thank you very much for your kind review, Arno. We are really pleased to see it.
Agora Models Team
Great customer service
Thanks a lot for customer support for helping me to get my problem fixed.
27 August 2025
Reply from Agora Models
Thank you very much for your kind review and feedback. We really appreciate it.
Agora Models Team
Instructions
I like that the instructions are on the web, easy to see and understand. It's fool proof!
21 September 2025
Reply from Agora Models
Thank you very much for your kind review, Ronald. We are very grateful for the feedback.
Agora Models Team
There were a few extra pieces than I…
There were a few extra pieces than I requested; not a lot but it was a nice gesture.
13 July 2025
Reply from Agora Models
Thank you for your kind review, John. We appreciate the feedback.
Agora Models Team
Service 5 stars and i'm proud to be an Agora's member
Service 5 stars and i'm proud to be an Agora's member Pro !!!!!
13 September 2025
Reply from Agora Models
Thank you very much, Michel. We are proud to have you as an Agora Pro.
Agora Models Team
Spot on giving help and answers to my…
Spot on giving help and answers to my Queries. Great to deal with.
27 August 2025
Reply from Agora Models
Thank you for your kind review and feedback, Michael. We really appreciate it.
Agora Models Team
Great experience
It was my first purchase. There was a little issue with the delivery but the customer service made an amazing job and solved the problem in the best way possible. Now I’m really satisfied with the product (first class) and the service (white globe). Thank you!
2 September 2025
Reply from Agora Models
Thank you very much for your kind review, Ronny. We really appreciate the feedback.
Agora Models Team
I am missing parts
I am missing parts. When logged int to my account, it says 'submit a request' but this does not allow me to submit and i can not get support. the information is repeated? The website says to log in and submit a request, information not clear. I have followed your link. I hope you send parts soon.
2 September 2025
Reply from Agora Models
Hi John,
You do not need to be logged in, you just submit the request here - https://support.agoramodels.com/hc/en-gb/requests/new
We have contacted you today so please reply when you can.
Thank you
I am on first shipment going at this time
I am on first shipment at this time. All parts are fitting well Stage 4 air horn has been only part missing It is very small so easy to be lost or such. I do place parts on flat surface and make sure all parts are present as I open the plastic bags. I suggest all should account for as stages begin. Open on a flat surface and account for each part. I use a white table so that parts are easy to see. I will ask about missing parts later in build unless it is something that stalls build. Air horn is not a project stopoer
4 September 2025
Reply from Agora Models
Thank you for your kind review, Jon. Just let us know if we can help with anything.
Agora Models Team
Optimus Prime and Customer Service
My son and I are building Optimus Prime. A part had broke in pack 1. I reached out to customer service and they were very prompt in replying and offer to send out a replacement part. Great service!
2 September 2025
Unprompted review
Reply from Agora Models
Thank you very much for your feedback and kind review, John-David. We really appreciate it.
Agora Models Team
Reply from Agora Models
Thank you very much for your kind review, Del. We really appreciate it.
Agora Models Team
Possible to add Orca Collector's Edition?
I've signed up for the Orca build and I'm greatly looking forward to my first parts shipment in January. Is it possible to add the Collector's Edition extras for the Orca at a later date? I didn't want to commit right off the bat, but now I'm wishing I had just added the CE when I signed up.
2 September 2025
Unprompted review
Reply from Agora Models
Hi Len, yes it is. We have requested your information here so we can contact you.
Thank you
Reply from Agora Models
Thank you very much for your kind review, Gerard. We really appreciate it.
Agora Models Team
A little early?
A little early for a thorough review? This is a pre order for the Orca boat from Jaws. Agora has done their normal great job on the advertising, ordering and explanation of the process. I have no further review of the model as I won’t be receiving the first stage until next year I believe. I like Agora and appreciate the effort they put into their business, especially compared to other similar companies.
24 August 2025
Reply from Agora Models
Thank you very much for your kind review, Benjamin. We can't wait to get started on the Orca. We really appreciate your pre-order.
Agora Models Team
Fantastic model with terrific detail
Fantastic model with terrific detail. The instruction for the build are superb, albeit t I had to to this online. No instruction with the kit.
The reason I have given this four star, is the fact that there are no carpets supplied, making a superb model look rather cheap.
Is this a mistake from Angora, or have I missed something?
19 August 2025
Reply from Agora Models
Thank you for your review, Colin. We will contact you today to understand more.
Agora Models Team
Fantastic detail and instructions
The initial options for purchasing the model were great. The options made it easy to choose the option I wanted.
19 August 2025
Reply from Agora Models
Thank you very much for your kind review, Scott. We really appreciate it.
Agora Models Team
Reply from Agora Models
Thank you very much for your review, Andrew. We are very grateful.
Agora Models Team
Reply from Agora Models
Thank you for your kind review, Robert. We appreciate it.
Agora Models Team
Reply from Agora Models
Hi Deirdre, we have received your pre-order which is due to ship in September. We have contacted you today to make sure you are aware of this timing.
Thank you
I absolutely love everything about…
I absolutely love everything about Agora models. Great products and even greater customer service.
9 August 2025
Reply from Agora Models
Thank you so much, Brad. We are so grateful to have you as a customer.
Agora Models Team
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