AGM Reviews 34

Purchased the AGM G3 PRO in late 2025, and I’m really impressed. I made a mistake with my delivery address, but the support team contacted me right away to correct it—excellent service! For my job site and outdoor use, this phone checks all the boxes: the high-res thermal camera with 25fps recording is ideal for equipment inspections, the 12GB+512GB storage holds all my files and videos, and the 10000mAh battery keeps me going all day without charging. It’s IP68/IP69K and MIL-STD-810H certified, so it handles dust, drops, and rain with no problem. The 120Hz screen is clear outdoors, and wireless charging is convenient at the campsite. Couldn’t ask for a better rugged smartphone.

The AGM G1S is blocked in Australia There are no software updates for any of their phones in this region. There is no way of contacting AGM for support. It's all AI and bots. Will it work on the Triple 0 network in Australia? Consider another company for a rugged mobile smart phone.

Absolutely not recommended

AGM G2 PRO low quality and is not rugged at all
Customer service not helpful

Phones do not work properly in EU area. LTE calls are not greenlit in any operators I have tried. I contacted AGM and they asked my order number. I provided it and after that, total silence.

I bought a new Glory SE, it was fine, but suddenly it stopped connecting to the network and became unusable. Service is silent. I bought an H8, used it for about two weeks, it turned off while charged, and now it doesn't work. There's nothing I can do. After waiting three weeks, AGM service told me to send it back at my own expense and they'll see what happened. Disaster!!! No more overrated crap.

I bought one of their most expensive phone from AGM G1S Glory from them. The phone is not capable of doing contactless payments. After an extensive research the security issue is within the phone. The company is doing nothing to help with that. No patches. Customer support service denies any responsibility and deliberately keeps you running in circles by referring me to Amazon where I bought the phone. Clearly they don't want to help at all. Selling stupid AGM, going for Motorola. Another example of Chinese approach to humanity and responsibility. It makes me sick to the bone.

I ordered an AGM H5 cell phone from the website. Unfortunately, after 1.8 years, the microphone broke. I could only make calls with a headset or the hands-free system. When I contacted the manufacturer about the warranty, the only response was that they were on vacation and would respond later. This never happened. After the warranty period had expired and I had contacted them three times, I was told I could receive a €100 discount on a new cell phone.

Sent a AGM guardian 2 in for repairs blue screen of deathed.. they won't update me the progress.. they finally updated me my phone's to arrive today a open box replacement for my origional

Very happy with the service of this company

I purchased a Guardian G2 from the AGM website, I had the phone around 6 months and woke up one morning to find it was bricked, I contacted their service email and followed the steps they provided to try and get the phone fixed and when that didn't work this is the response I got bearing in mind I paid £735.35

"Hello,
Thank you for your support of AGM.
I'm sorry for the late reply. I have prepared the following schemes for you.
1. Please send the mobile phone back to our warehouse, but please understand that since you have used it for nearly half a year and it has exceeded our refund period, I can only apply for a refund of 550 pounds for you.
2, I will transfer you to our dedicated after-sales technician, who will help you solve your mobile phone problem more clearly and in detail.
3, please send back your mobile phone, we will arrange repair for you, and send back to you after repair, in the meantime, I can send you a temporary mobile phone as a backup, you do not need to return, would you like to accept it? Looking forward to your reply."

To me it is disgusting that they won't refund customers the full amount for a faulty device when all their troubleshooting steps have failed because you have owned the device for 6 months, if I had purchased it from a shop or a company based in the UK I would legally be entitled to a full refund for a faulty device.

DO NOT BUY FROM THIS CHINESE COMPANY. It is a complete scam. In October of 2023 I purchased a Guardian G2 to be used here in Canada. No problem with customer support, they answered all my questions promptly...until I received my phone. It turns out that the phones are locked and do not have the capability of receiving MMS messages on the Telus network. Telus gave me the information I needed to change the carrier for mms messages (called APN), and this phone is locked to one method only. AGM gave me instructions on how to change the APN on the phone, but with the software installed I couldn't. finally, they wanted me to send it back to China to check it out themselves. They now have my phone and I have sent at least 20 emails requesting my phone back or a refund, as we are now into the middle of July 2024. It almost appears that there was some type of spyware locked into the phone that they didn't want removed, but I am not certain. I have dealt with companies in China many times before and have never, EVER encountered such unethical business dealings from that country. All I know is that they have my $1250.00 CAD, and my phone, and wont reply.
DO NO, DO NOT DO NOT buy an AGM phone from this company.

AGM gt2 Guardian is a scam.
Do not buy from this manufacturer.
Within a month a had a lot of problems.1. There is something wrong with the charging point on the phone. The flat pin that sticks out where you connect your charger, is a bit loose. If I want to connect the original charging cable on the phone, the cable will not connect with the phone to charge. So I have bought another charging cable of the same kind. But strangely the newly bought charging cable will not make contact with the phone. I tested the new cable on other devices, and it works just fine. So apparently there is something wrong with the phone’s charging point and also the original charger it self.
2. The Fingerprint button does not work anymore. It just stopt functioning. And also after rebooting my phone it was no longer available to use. According to AGM Custumer service this is a hardware issue. I also think this is the problem.
3. The Thermic camera. Wich I really like, because I can see my Dogo Argentino’s walk in the dark. Sometimes the picture is clear. But sometimes it is not clear. Also after autofocus.
4. The screensaver needs replacement, it has a crack/punctior on the right upper side.
5. The battery is drained quit fast. Wich I find remarkable, because it has a bigger capacity than my old phone. My gt2 Guardian has a capacity of 7000 Mah. My old phone had 6000Mah. But it still lastet longer than my GT2 Guardian. And I use exactly the same apps. Can you please look into what this could be?
6. I have opened a account on the website of AGM. However, if I want to log in to my account. The website tells me that my account does not exist. My account has just vanished. Can you please tell how this is possible? And can you please retrieve my account on the website?

As you can see, a lot of problems with a mobil phone. AGM service told me in a e-mail that my phone would be back with me with in 2 weeks. I have send it in on april 3th 2024. And to this day, thursday 8th of june 2024 it has still not been returned. AFGM has lied.
They have send me al sorts of excuses, including lies that my screen was broken, nut it was not broken when i send it in. I ask if they would give me the warranty by e-mail. But they do not react at all. They proposed to give me what they call a 90% openbox. This is a phone that has been retured by a custumor that was not satisfied with the phone. But how can i be sure this is a new phone as they claim?
And they will not give me a new warranty if i would accept their proposal. That is just rude, a new phone means a new warranty. It looks like a scam to force you into accepting a new phone with old warranty, so that a new problem would cost you as a paying costumor more money for repairs. Now i have no phone, no clearity about my phone that has been gone for months. I ask them to gibve me back my money, but they do not even answer me. They give very selective reactions, and it can take more than a week before they answer.
DO NOT BUY ANY PRODUCTS FROM THIS COMPANY. Because it is a Chnise company, the custumor laws from your own country and europe do not apply to them. DO NOT BUY ANY PRODUCTS FROM AGM IT IS A SCAM!!!

I have an AGM x3, got a few years out of it, camera wasn't great nor was finding reception. The phone camera and few apps related to it had stopped working so I factory reset it, now won't read any Sim card and is losing connection to wifi so is totally unusable. AGM service are not replying to me at all so I will leave this review telling people to not buy from them because I won't be buying another as that is terrible service not service.

I bought the G2 guardian pro which is AGM top line infrared phone but it broke down and stopped working after less than 2 months and after contacting AGM I wS ignored and received no care at all inspite of being in the guarantee

Steer clear of this company, they state "1 year warranty" but when there's something wrong with the phone it'll take days before you get a reply, then God knows when they plan on repair or replacing the phone still waiting...

Avoid like the plague. Terrible service. Poorly designed phone.

AGM Glory Pro. Poor phone quality. Antenna does not pickup signals very well - my wife Samsung gets signals when the AGM does not. Thermal camera keeps failing, requiring a factory reset to get it working again. AGM customer support is pathetic and refuses to deal with the thermal camera issue.

Update 01/09/23 . What a bunch of con artists. Raised a CC chargeback. They then reacted and said I could have a refund. Sent phone back, 48 hours tracked and signed for. They now deny receiving it!

Rugged phone company from Europe. Good service and famous in the area. I like the infrared camera phone from this company and the main camera is super.

Great outdoor smartphone company, I'm an outdoor worker and this rugged phone is great for outdoor use, and I bought one each for my parents and they love it too. Their customer service on the official website replied very fast I wrote the email and they helped me in 2 hours.