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Agapediamonds Reviews 523

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TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 210 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the products, often describing them as beautiful, stunning, and of excellent quality, frequently exceeding expectations. Many appreciate the competitive pricing, finding that the company offers superior quality at a fraction of the cost compared to other retailers. However, some people experienced issues with their orders and delivery. A few customers reported receiving incorrect items or only partial shipments, and there were instances where products were shipped to the wrong address. Additionally, some reviewers were confused by product descriptions, leading to accidental purchases of simulated diamonds instead of lab-grown ones.

What people talk about most

Product

Customers consistently note positive experiences with product quality and appearance. Many reviewers express... See more

Quality

Customers had positive experiences with quality, often praising the beauty and sparkle of the diamonds, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise the seamless ordering process,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many customers praise fast shipping, prompt... See more

Price

People report positive experiences with price, often highlighting great pricing and quality. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always wanted a beautiful wedding set that makes a statement. The only stone I truly love are diamonds. Having purchased two previous styles I like knock out gorgeous but have short fingers and... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beyond Expectations! Fit for a Queen 👑 This ring is everything I hoped for and more! It’s exactly as advertised—if not better. The simulated diamonds are breathtaking; they look genuin... See more

Rated 5 out of 5 stars

I wanted to write to share how pleased I am with the recent annual service of my ring. It is gleaming and sparkling and looks great (I also got the rhodium coating to freshen it up). Admittedly, whe... See more

Rated 5 out of 5 stars

Just received a Lab Grown Diamond Pendant for my wife. It is exactly as described. It is not a simulated diamond but rather a lab grown diamond with an IGI report included. So please read carefully... See more

Contact info

4.2

Great

TrustScore 4 out of 5

523 reviews

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Replied to 38% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I had the pleasure of dealing with…

I had the pleasure of dealing with Kailey with your customer service department. I contacted customer service regarding an exchange and she was competent, personable and do very helpful,
I purchased a pendant thinking it was a lab grown but realized it was simulated. I had an opportunity to purchase a lab grown pendant locally but because she went over and above the call of duty I purchased a 3 ct lab grown pendant from Agape. My experience was fantastic and she exceeded my expectations. She should be commended.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

The site is very complicated for an…

The site is very complicated for an older person to use. I tried to buy my fiancé, her engagement ring, and wedding bands, and I was gonna propose to her, and it was going to be a surprise. However, your site was so difficult for me to use that. I actually had to call her and have her help me so there with a surprise I didn’t get a chance to be able to take them to her, get down on one knee and propose properly like a man should. So basically because of your site, I had to propose over the telephone.
Edit: I received the shipping notice for FEDEX and to our dismay they are shipping the ring to me and not to my fiancé. Only problem is I am a 1000 miles away from her and handling family affairs. This is seriously concerning. This is quite a fiasco. This is a complete and utter disaster and failure to deliver on the excellent customer service that Agapé promises. At this point I am very much regretting my purchase from them. I gave the two stars originally and now have updated it to one star.

17 February 2026
Rated 4 out of 5 stars

8.5 out of 10

Your customer service was great via email. We did play “phone tag” for a day or two but it wasn’t a big deal. The shipping and pricing was also very good. The only thing I am a little disappointed with is the setting. The main 4ct diamond is perfect. The band seems a little small and thin.

3 February 2026
Rated 1 out of 5 stars

Delivered was done to the billing…

Delivered was done to the billing address and was done after valentine day very disappointed

12 February 2026
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Reply from Agapediamonds

We’re sorry for any confusion and appreciate you sharing your feedback.

For security reasons, we can only ship orders to the address entered at checkout. While we can sometimes correct minor typographical errors (such as a misspelled street name or apartment number), we are not able to change the city or state once an order has been placed.

This policy is in place due to the high value of our products, credit card processing regulations, and strict fraud-prevention requirements designed to protect our customers and prevent unauthorized transactions.

The order was shipped to the address exactly as provided at the time of purchase. If an incorrect or outdated address is entered, unfortunately we’re not permitted to alter the destination after checkout.

We understand how frustrating this can be and encourage customers to carefully review their shipping details before completing an order. Our support team is always happy to clarify policies or help explore available options

Rated 1 out of 5 stars

I paid for next day air and still…

I paid for next day air and still haven’t received my package and it’s a day and a half. Need this for Valentine’s Day which is why I paid 40 for delivery!

11 February 2026
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Reply from Agapediamonds

I’m happy to let you know that your pendant has been completed and shipped today via FedEx Next Day Air with Saturday delivery. It will arrive in time for Valentine’s Day as promised.

All of our jewelry is made to order, which does require manufacturing time. The shipping method selected reflects the transit time once the piece has been completed and dispatched.

We truly value your business and are glad we were able to meet our delivery guarantee. If you feel we’ve resolved your concern, we would sincerely appreciate you considering an update the review.

Please let us know if there’s anything else we can assist you with — we’re always here to help.

Warm regards,
Agape Diamonds Team

Rated 1 out of 5 stars

Confusing website

Confusing website
Sends orders to the wrong address

9 February 2026
Agapediamonds logo

Reply from Agapediamonds

We’re sorry for any confusion and appreciate you sharing your feedback.

For security reasons, we can only ship orders to the address entered at checkout. While we can sometimes correct minor typographical errors (such as a misspelled street name or apartment number), we are not able to change the city or state once an order has been placed.

This policy is in place due to the high value of our products, credit card processing regulations, and strict fraud-prevention requirements designed to protect our customers and prevent unauthorized transactions.

The order was shipped to the address exactly as provided at the time of purchase. If an incorrect or outdated address is entered, unfortunately we’re not permitted to alter the destination after checkout.

We understand how frustrating this can be and encourage customers to carefully review their shipping details before completing an order. Our support team is always happy to clarify policies or help explore available options.

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