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Rated 5 out of 5 stars

I have been using the microneedle scalp roller together with the custom scalp growth oil for my alopecia areata (head and beard) and the results have been amazing. My bald patches filled in within 2-... See more

Rated 5 out of 5 stars

The only oil that helped me grow the healthiest & thickest hair at age 34. I've been their customer since September 2023 & I don't think I will ever stop. If you've tried everything and nothing worked... See more

Rated 5 out of 5 stars

It took me a good 8 weeks, twice a week of oiling with the scalp oils religiously and finally i'm seeing my babyhairs!!!! yay! I'm so happy as I've tried so many ways of growing my hair. I got both t... See more

Rated 1 out of 5 stars

I have been ordering from this company for years and decided this year to start a subscription. Two months ago, two transactions were deducted from my account at the same time, and I still haven’t... See more

Company replied

Company details

  1. Hair Product Store

Written by the company

Custom hair care


Contact info

3.9

Great

TrustScore 4 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I love the products!

I love the products!! I have never had such great hair as I have now.. I have so many new babyhairs and my hair is so so shiny!!😍 I will never use anything else again!

A big thanks to Afsennah💖

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the oil from…

I am very happy with the oil from Afsennah! It gives my hair a beautiful glow, natural volume, and always makes it look healthy. The scent of each oil also feels very personal. After finishing one oil, when you order the next, you always receive exactly what your hair needs.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I have been using the microneedle scalp…

I have been using the microneedle scalp roller together with the custom scalp growth oil for my alopecia areata (head and beard) and the results have been amazing. My bald patches filled in within 2-3 months now i maintain it once a week also very happy with the shampoo. It smells great cleans my scalp well and doesn't dry out my hair

10 April 2026
Unprompted review
Rated 5 out of 5 stars

The only oil that helped me grow the…

The only oil that helped me grow the healthiest & thickest hair at age 34. I've been their customer since September 2023 & I don't think I will ever stop. If you've tried everything and nothing worked, this is your sign to try the custom scalp oil before you give up. I guarantee you won't be disappointed. 💓

11 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Afsennah Hair Products…

I’ve been using Afsennah Hair Products and I’m really impressed the scalp oil, shampoo, and conditioner have made my hair feel softer, healthier, and more nourished overall, and I’m excited to try the hair tonic next because if it’s anything like the rest of her productsI know it’ll be beyond amazing

1 October 2025
Unprompted review
Rated 5 out of 5 stars

finally i'm seeing my babyhairs!

It took me a good 8 weeks, twice a week of oiling with the scalp oils religiously and finally i'm seeing my babyhairs!!!! yay! I'm so happy as I've tried so many ways of growing my hair. I got both the roller and the scalp oil.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Took twice money but no delivery!

I have been ordering from this company for years and decided this year to start a subscription. Two months ago, two transactions were deducted from my account at the same time, and I still haven’t received any products.

I have contacted customer service several times. Each time I’m told, “Sorry, it will be shipped tomorrow.” “It will be shipped tomorrow.” But to this day — and it has been over a month — there is no shipment and no information. I am only being reassured without any actual action.

Fortunately, I can report this in Switzerland, so a record will be made about this website. I really liked the oil, but this customer service is extremely poor. It is also unacceptable to charge two amounts at the same time without sending me any oil.

2 February 2026
Unprompted review
Afsennah logo

Reply from Afsennah

Hi Pat!
I am very sorry for whats happening and would love to sort this out with out. Unfortunately based on the information provided here I can not see which ordernumber you have. Could you please sent us an email and refer to Bahar, I'll sort this out personally for you! Looking forward to your email!

Rated 1 out of 5 stars

Don’t buy these products

Don’t buy these products. This is a rip-off company. The product doesn’t work and it’s unnecessarily expensive.

I also experienced something like this: When I was purchasing, I accidentally signed up for a subscription to get a 30% discount. The next month, they charged my account the same amount again to send the same products. How can this even be possible? How am I supposed to finish these products in one month? What am I going to do if these oils keep arriving every month?

From this, you can clearly see how unprofessional this company is. Do not shop from them, and warn anyone who is thinking about buying from them!!!

16 February 2026
Unprompted review
Rated 1 out of 5 stars

I would rate the oils by negative!

I would rate the oils by negative!

Plus the SUBSCRIPTION SCAM!
Shame on a company like you to make scam like this to let people pay 3 orders, plus that their oils makes me feel physically sick and hard headache and the customer service are the rudest thing that I have ever dealt with.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

ATTENTION SUBSCRIPTION SCAM

I wanted to make a singular order and must've accientally opted in for their subscription model in which they keep sending you the product EVERY MONTH. I reached out to them and explained that I didn't want that option and that I just wanted to order the product one time. Their answer is disappointing: They force you to pay at least three times before they let you out of the subscription model. Since they are not providing a service or anything but just ship a product to you I think it's ridiculous that they don't let you cancel the subscription after telling them you purchased it on accident. Scammy vibes and zero costumer orientation. I would've reordered their hair oil for sure but seeing how they dealt with me showing zero cooperation I will never give a cent to this company again.

2 February 2026
Unprompted review
Afsennah logo

Reply from Afsennah

Dear Débora,

Thank you for sharing your feedback. We understand that the subscription may have been selected unintentionally, this can happen, especially out of excitement to place an order.

As with many subscription-based offers, the subscription includes a 30% discount, which is why a minimum number of payments applies. To support you, we offered a fair solution: cancelling the subscription in exchange for paying only the price difference of the discount received. This way, you would pay exactly what a one-time order costs, and the remaining subscription would be fully cancelled.

We believe this is a fair and transparent approach, and we’re always here to help within our policies.

Kind regards,
Afsennah Customer Care Team

Rated 5 out of 5 stars

I’ve been using this hair product for a…

I’ve been using this hair product for a few weeks now and I am absolutely stunned with the results! My hair feels so much softer and looks much healthier. Normally, I struggle with frizz, but this product keeps my hair smooth and in shape all day without feeling heavy or greasy.

The scent is fresh but not overpowering, and the texture makes it really easy to apply. A little goes a long way, which means the product lasts a long time.

What I love most is the shine and manageability it gives my hair. Even after blow-drying, my hair stays soft, bouncy, and full of volume.

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Not true

I've been using her products since October, and since then I've been experiencing hair loss like never before. I haven't seen any new hair growth, and the shedding continues—especially when I wash my hair.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

I received this oil on the 9th may and…

I received this oil on the 9th may and tried it for the first time on the evening of 11th May - as soon as I applied the oil to my hair the smell was overwhelmingly disgusting. It smelt like garlic and sour smells all over my hair. I tried to persevere and wrap my head as followed in tutorials but the oil made me physically sick and after a couple of hours I had to wash the oil out of my hair. The oil was also so much darker than advertised on the website and in their social platforms.
The next morning was Monday 13th straight away I requested a return label to send the item back and also sent an email to customer service.
On Wednesday 15th I received a response saying that because I had reported it to my bank that they wouldn’t send a replacement or a free bottle . I haven’t reported it to my bank - I tried to log a return on Klarna but don’t have a return label.
Please note that at no point I have asked for a replacement or a free bottle. I simply want to send the item back for a refund which is proving impossible.
Since then I have still yet to have received a response. My return has not even been approved so I cannot send the item back.
This is not a £10-15 oil. It cost in excess of £90 for a bottle of oil and the customer service is absolutely awful. The products are super pungent smell and this should be disclosed before hand. I am always so reluctant to leave bad reviews but I feel like for the price tag, responses should be better and clearer.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Afsennah for about 3…

I've been using Afsennah for about 3 months now and I'm pretty impressed with the results. My hair definitely feels thicker and I'm seeing less shedding when I brush. Totally worth it, especially for the price compared to those fancy brands that don't even work half as well.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing en Good products!!

I find all Afsennah’s products Amazing!
It really does work at any age, but keep in mind: “Consistency is key!!” And you will het the results you want!!!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Postpartum Mums

This product is amazing! You just need to be consistent and ask yourself, how much do I really want this.
I’m a postpartum mum, and despite having very little time to myself, I ALWAYS make sure I oil my hair every week! Consistency is key!
Love how everything is customized 💕

5 April 2025
Unprompted review
Rated 5 out of 5 stars

These oils saved my hair

These oils saved my hair! I've been using the scalp and hair oil for almost an year and they stopped the shedding and helped regrow my hair. Before trying them, I had been losing so much hair for over an year, after using damaging hair dyes and wearing a motorcycle helmet for too many hours (also unknowingly one size too big and would friction against my hair). After just the second use of the I could see that the shedding was decreasing, and after one month, it stopped! Little by little my hair started regrowing and going back to the normal used to know! No more finding locks in the shower and in the washing machine, no more crying after combing my hair. So if you are wondering whether you should try this, go for it!

19 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered after seeing an insta advert

Ordered after seeing an insta advert, the oil smells awful and is very greasy and sadly did not work at all

12 March 2025
Unprompted review
Afsennah logo

Reply from Afsennah

Dear Nyle,

We’re sorry to hear about your experience. I’m trying to look up your orders, but I’m unable to find anything under your name. Could you please email us at customerservice@afsennah.com so we can assist you further? Your satisfaction is very important to us, and we’d love to help resolve this for you.

Looking forward to your reply!

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