They say your order will arrive in 2-8 days, and I've already been waiting for at least 11 business days. They don't offer any email or phone number to contact me to find out where the package is, and... See more
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Quality and fit usually excellent, Delivery ok however I am an old lady and my mobility takes a minute or two. .Every usually knock and within a few seconds dump parcels on my doorstep. This is th... See more
Company replied
Items not received after 1 month. Tried to fill out online form but it won't take my telephone number so I will have to call them. So annoying. Afibel have resolved the issue promptly by supplyin... See more
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Item arrived and was as described. Expensive in comparison to other sellers even with discount added. Only ordered because out of stock elsewhere. Free delivery given. However it was a slow delivery,... See more
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Company details
- Women's Clothing Store
- Home Goods Store
- Lingerie Store
- Plus Size Clothing Store
- Printed Clothing Store
- Shoe Store
Written by the company
Afibel, place aux envies Mode et Maison ! Depuis 1954, Afibel accompagne toutes les envies avec une mode actuelle, confortable et pensée pour toutes les silhouettes. Au fil des années, la marque a développé un véritable savoir-faire autour de la mode femme, de la grande taille, de la lingerie, des chaussures et de la mode homme, avec une attention particulière portée aux coupes, aux matières, au confort et à la liberté de mouvement. Parce que se sentir bien ne s'arrête pas au dressing, Afibel élargit son univers pour proposer toujours plus de choix autour de la Maison. Décoration, mobilier, linge de maison, literie, cuisine, rangement ou encore jardin : nos collections permettent à chacun(e) de créer des espaces uniques et pleins de style, pour se faire plaisir au quotidien. Notre ambition est simple : vous offrir plus de choix, plus de liberté et plus de plaisir, aussi bien pour vous habiller que pour aménager votre intérieur. Afibel sélectionne des produits qui associent style, confort et praticité et développe régulièrement de nouvelles collections et nouvelles collaborations afin de répondre à toutes les envies Mode et Maison. Nos équipes sont implantées près de Lille, dans les Hauts-de-France, où nous cultivons depuis toujours des valeurs de proximité, de savoir-faire et d'attention portée à nos clientes et clients. Sur Afibel.com, retrouvez nos collections de vêtements femme et homme, lingerie, chaussures, accessoires, beauté ainsi qu'un large choix de produits pour la maison, la décoration, le mobilier et la literie. Notre raison d'être : permettre à chacun(e) de se sentir bien, sûr(e) de soi et libre d'avoir envie !
À vos côtés avant et après votre commande
Written by the company
- Besoin d’aide ? Nous sommes là.
- Une question sur un article, votre commande, votre livraison ou votre retour ? Retrouvez de nombreuses réponses dans notre FAQ Afibel.
- Des achats en toute sérénité
- Paiements sécurisés, plusieurs moyens de paiement et possibilité de retourner vos articles : nous mettons tout en œuvre pour vous proposer une expérience d’achat simple, pratique et rassurante.
- Toujours une bonne raison de se faire plaisir
- Chez Afibel, les envies s’accompagnent régulièrement de privilèges et d’avantages : livraison offerte selon les offres en cours, remises, opérations spéciales et autres attentions à découvrir tout au long de l’année sur Afibel.com.
Plusieurs solutions de livraison
Faites-vous livrer où vous le souhaitez.
Selon les produits commandés, Afibel vous propose différentes solutions de livraison : en point relais Mondial Relay, à domicile ou en point Pickup (commerçant ou bureau de poste). Pour certains articles de nos marques partenaires, des services de livraison adaptés peuvent également être proposés.
Contact info
2.8
Average
6K reviews
Asks customers to review
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I'm happy shopping with Afabel and…
I'm happy shopping with Afabel and happy that I have a credit account with them, and love the fact that I can buy now and pay later…And like browsing the site and my favorite is to try on my purchases
And it’s nice that I can budget for some of the things that I need…
Thank you...
H. Thompson (Mrs)
18 March 2025
Reply from AFIBEL
Dear Mrs Thompson
Thank you for taking the time to leave us this fantastic 4 star review.
I'm pleased to hear you enjoy shopping with Afibel and enjoy all our different options available when it comes to browsing and placing orders.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Somewhere I get my clothes from.
They are very helpful when you have a problem. Ordering is very easy,clothes shoes etc. are well made, order anything it comes quite quickly, sending things back is easy to do. They do sell some lovely clothes I use them and as of yet I have had no problems so it suits me fine, I have been buying from Afibel for a few years n
22 March 2025
Reply from AFIBEL
Dear Barbara
Thank you for taking the time to leave us this amazing 5 star review.
I'm pleased to hear you enjoy shopping with Afibel and you find our customer service team helpful. I will be sure to pass this amazing feedback onto our team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
My order arrived on time and was…
My order arrived on time and was exactly what I wanted. Thank you.
15 March 2025
Reply from AFIBEL
Dear Nora
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear that your happy with all aspects of your order and I'm also happy to hear it was delivered on time.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Christina
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you're happy with all aspects of your order including the delivery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Disappointed with goods but everything else ok
The ordering and delivery were fine but the skirt was so long. I’m 5’6” but it was brushing my ankles. I was disappointed because the material was lovely for summer. I returned it and it cost me £3.49.
15 March 2025
Reply from AFIBEL
Dear Helen
Thank you for taking the time to leave us this 4 star review.
I'm sorry to hear the skirt you ordered wasn't right for you on this occasion. We do stipulate that returns start from £2.99 depending on your preferred return method.
Kind Regards
Simon
Afibel Customer Service
Excellent customer service quick…
Excellent customer service quick delivery good range of products quick prices
21 March 2025
Reply from AFIBEL
Dear Susan
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with all aspects of your order and I will be sure to pass the feedback on regarding our customer service.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Reply from AFIBEL
Dear Leila
Thank you for taking the time to leave us this fantastic 5 star review.
It's great to hear you're happy with your order and it was received as advertised.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
not much to tell have not worn the item…
not much to tell have not worn the item yet but am pleased with quality and colour but thought it rather
expensive
21 March 2025
Reply from AFIBEL
Dear Marian
Thank you for taking the time to leave us this good 5 star review.
I'm pleased to hear your happy with the quality and colour of your item/s. With regards to pricing, we do aim to remain competitive.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
Easy to order by phone
Easy to order by phone. My items arrived quite quickly. The goods were well packaged. All was OK.
20 March 2025
Reply from AFIBEL
Dear Maria
Thank you for taking the time to leave us this fantastic 5 star review.
I'm pleased to hear you were happy with all aspects of your order including the delivery.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Simon
Afibel Customer Service
I don’t always want a gift instead I…
I don’t always want a gift instead I would prefer lower costs. A lot of the time I wait for an item to be on sale as dresses are quite expensive if they are unusually attractive so I haven’t always been able to afford the item I want. You do have lovely clothes which is why I stay with your company and I can most times get what I have decided on.
20 March 2025
Reply from AFIBEL
Dear Rosemary
Thank you for taking the time to leave us this feedback.
I am pleased to read you are happy with the range of clothing we have at Afibel. Please note the offer code/ privilege code used determines what free gift/special offers/ discounts can be applied to your orders. Also keep an eye out for our latest sale brochure where you can receive up to 60% off.
Happy shopping!
Kind regards
Afi
Afibel Customer Service
Good service
18 March 2025
Reply from AFIBEL
Dear Donna
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with our service.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Your goods are very attractive…
Your goods are attractive, with a touch of French style.
You always have all sizes unless you say otherwise.
Generally they are for young adults, which limits my choice, but that is my problem. The texture is accurately described. I seldom find what l’m looking for because l am not daring enough and also l’m rather limited by my old, crippled and very thin body. What have you got for people like me. ?
29 March 2025
Reply from AFIBEL
Dear Miss Glesner
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you enjoy our range of clothing. If you would like any help deciding on any styles, when placing your next order please call our order line on 0871 423 4370 where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Afibel caters for big ladies with…
Afibel caters for big ladies with modern styles in bright colours and its such a pleasure to have such a wide choice in all
the y offer Thank-you afibel.
17 March 2025
Reply from AFIBEL
Dear Vivienne
Thank you for taking the time to leave us this fantastic 5 star review.
I am pleased to hear that you are happy with our clothing range and sizing.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Very pleased with items sent other than…
Very pleased with items sent other than long delivery time.
17 March 2025
Reply from AFIBEL
Dear Mr Row
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you are happy with your order. Just to let you know, as the goods are despatched directly from our warehouse in France we do advise that delivery can take up to 7-10 working days.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Nightgowns
Easy to navigate website, 2 lovely nightdresses for my 90yr old Mum for Mother’s Day. She was so pleased with them she was smiling so much. Thanks.
15 March 2025
Reply from AFIBEL
Dear Kay
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that your mum is very happy with the nightdress', they sound like the perfect Mother's Day gift.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Excellent customer service and…
Excellent customer service and clothing, highly recommended
8 March 2025
Reply from AFIBEL
Dear Jane
Thank you for taking the time to leave us this fantastic 5 star review.
I am pleased to hear that you are happy with the clothing we provide and have had a excellent service, I will be sure to pass this feedback on to our customer service team.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Afi
Afibel Customer Service
The jumper I received was
The jumper I received was larger than the size I ordered. I wanted a size 12. But I was very disappointed when I got it.it was a lot bigger than I wanted.would not order again
14 March 2025
Reply from AFIBEL
Dear Mrs Bird
Thank you for taking the time to leave us this feedback.
I'm sorry to hear about the issues you have experienced with your recent order.
If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
Kind Regards
Nicola
Afibel Customer Service
Reply from AFIBEL
Dear Joy
Thank you for taking the time to leave us this brilliant 5 star review.
I am pleased to hear that you are happy with your order and that your goods arrived in a timely manner.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
The item ordered was lovely but took…
The item ordered was lovely but took quite a while to arrive
13 March 2025
Reply from AFIBEL
Dear Sue
Thank you for taking the time to leave us this good 4 star review.
I am pleased to hear that you are happy with your order. Just to let you know, as our deliveries are despatched from our warehouse in France, we do advise that orders can take 7-10 working days to be received. I apologise for the inconvenience of this.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
Cotton nightdress
An excellent quality heavy cotton nightdress. I ordered 3, but unfortunately the company were only able to send 2, perhaps because it sold out due to the very competitive sale price.
13 March 2025
Reply from AFIBEL
Dear Andrew
Thank you for taking the time to leave us this great 5 star review.
I am pleased to hear that you are happy with the excellent quality of the nightdress. However, I am sorry to hear that we were unable to fulfil your order on this occasion. If you would like to discuss this further to help resolve this issue, please could you send us an email to service@afibel.co.uk with either your customer number or full name and address, including postcode, we can then look into this for you. Alternatively, please call our customer service team on 0330 123 1293 where one of our advisors will be happy to help.
We hope to hear from you again in the future. Happy shopping!
Kind regards
Nicola
Afibel Customer Service
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