Afford Rent a Car Reviews 

576
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this local company, consistently praising the overall excellence of the business. Customers frequently mention that the staff and reception teams are exceptionally friendly, polite, and professional during every single interaction. People also deeply appreciate the quick, smooth rental service, alongside clean, well-maintained vehicles offered at very affordable and highly competitive market prices. Some reviewers were not happy with occasional vehicle preparation delays, mechanical stiffness, or unexpected cleanliness issues encountered upon collection. A few consumers also mentioned strict documentation requirements, missing communication responses, or significantly higher insurance costs specifically affecting older drivers.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently courteous, cheerful, and... See more

Service

Clients share positive opinions on service, consistently highlighting the friendly, helpful, and professional... See more

Price

Customers consistently note positive experiences with price, highlighting competitive rates and affordable... See more

Product

Users describe satisfaction with product, highlighting that vehicles are in great condition, clean, and... See more

Quality

Customers had positive experiences with quality, expressing satisfaction with the excellent condition,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One day hire of van with tow bar. Van provided in good, clean condition and fully serviceable including a number plate for a trailer, hired separately. All Staff were very friendly and helpfu... See more

Company replied

Rated 5 out of 5 stars

Been a long time since I needed to hire a car (decades) so didn't really know what the "process" was. After submitting online, had a phone call to confirm what I needed (which actually needed to... See more

Company replied

Rated 5 out of 5 stars

Everyone I have spoken to/dealt with have always been excellent extremely helpful and polite. Never had a problem with their vans. I wouldn’t use anywhere else and if a friend or family member are loo... See more

Company replied

Rated 5 out of 5 stars

I have used Afford Rent A Car many times during this year, and always find them to be polite and professional. The service I have experienced is always quick and efficient. Above all else they are rel... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Afford Rent A Car provide car hire, van hire and MPV people carrier rental, in Stoke on Trent, Stafford and Crewe in Cheshire. Choose us for reliable, affordable, cheap car and van hire.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(576)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great as always 👍🏽

Great as always 👍🏽 I’ve used afford quite a few times over the years but this time I arrived late due to my taxi and staff waited for me past closing time after a quick call to warn them. A few days after returning the van I realised my toolbox was missing and after checking with the friend that had helped me, he remembered leaving it under the passenger seat - I had thought the van was empty after checking the rear because I didn’t realise there was a gap under the seat. I sent an email to afford because it was evening time and received a response as soon as they opened next day to let me know I could call in during opening hours with ID to collect it. Can’t fault them; top customer service, always friendly and helpful so I’ve booked another van again for this weekend to move the last of our stuff!

29 November 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Same great service everytime

Same great service everytime. Able to hire a van hassle free and competitively priced. Good choice of vans and sizes available.

9 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Nice clean car

Nice clean car, Keen pricing. Very friendly staff. Easy to book, collect and drop off. Used them for vans and cars and equally good experience.

9 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Great service

Very polite friendly efficent service, everthing was made easy

5 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Good service great value

Good service great value ...no hassle easy to use Nd hire the vehicle you need and a friendly service.

27 November 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Ideal

Smooth pickup, good van perfect for the job

5 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Helpful staff and straightforward…

Helpful staff and straightforward booking. Luton van with tail lift made the whole job really easy and it was comfortable to drive on some very long journeys.

4 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Very helpful

Very helpful, pleasant staff and great rates. Will be definitely be renting a vehicle from here again.

3 December 2025
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Reply from Afford Rent a Car

Thanks for your kind comments and 5 star review which I’ll pass onto the team.

Rated 1 out of 5 stars

The clutch on the van was so hard I…

The clutch on the van was so hard I ended up returning it 13 hours early because my leg was killing

1 December 2025
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Reply from Afford Rent a Car

Please accept our apologies for the problem you encountered.That particular van does have a heavy clutch ,but if you weren’t happy would have gladly swopped it if you rung the office.

Rated 5 out of 5 stars

The staff are always friendly

The staff are always friendly , professional and offer excellent service.

28 November 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Highly recommended

Great value, brilliant vehicle selection, amazing staff; always providing exceptional customer service.

1 December 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

very easy to hire

very easy to hire , didnt take my credit card details , spotless , the ladies on reception were very helpful made it all very easy .
Would definitely recommend and use again

27 November 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Highly Recommended …

Very approachable and knowledgeable staff.

Very highly recommended.

28 November 2025
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Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

Rated 5 out of 5 stars

Had the perfect vans for my house move…

Had the perfect vans for my house move at very short notice staff were friendly and helpful 5 stars from me

28 November 2025
Afford Rent a Car logo

Reply from Afford Rent a Car

Thanks for your comments and 5 star review which I’ll pass onto the team.

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