Patricia Nkosi was very helpful. Giving me guidance navigating my dental claim... going the extra mile. Thank you
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Excellent service by Mpho Masemola
Company replied
The Lady Who Helped Me Was. Very Friendly And Helpful. The Problem Is With The Call Center That Is Taking Too Long To Attend To Us. Can The Company Improve When It Come To Making Thisngs Easier For Us... See more
Company replied
Great assistance from Mpho Masemola in getting my address changed. With the hopes the exceptional service stays as is.
Company replied
Company details
Written by the company
At Affinity Health, we are committed to providing affordable health insurance solutions tailored to meet the diverse needs of all South Africans. Our extensive range of medical insurance plans ensures that you and your family receive the medical cover you need without compromising on quality or affordability.
Contact info
1 Dingler Street, 1501, Rynfield, South Africa
- +27 861 11 00 33
- info@affinityhealth.co.za
- affinityhealth.co.za
4.1
Great
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very friendly and helpful assistance by…
Very friendly and helpful assistance by Patricia Nkosi.
21 November 2025
Unprompted review
Reply from Affinity Health
Good day Natascha,
Thank you for your feedback.
We’re delighted to hear that you received friendly and helpful assistance from Patricia Nkosi. We truly appreciate you taking the time to share your experience.
If you need any further support, we’re always here to help.
Kind Regards,
Affinity Health Management Team
The experience was excellent and all my…
The experience was excellent and all my questions were answered effectively by Ms Patricia Nkosi.
6 November 2025
Unprompted review
Reply from Affinity Health
Dear Ntavhanyeni,
Thank you for sharing your experience with us!
We’re very pleased to hear that Ms Patricia Nkosi assisted you excellently and answered all your questions effectively. We’ll be sure to pass along your appreciation to her.
If there’s anything more we can help you with, please feel free to reach out at any time.
Kind regards,
Affinity Health Management Team
Patricia nkosi.great polite caring…
Patricia nkosi.great polite caring humble individual..listens to clients needs n extremely helpful...I'm so happy to have spoken to her ..good job ..
27 October 2025
Unprompted review
Reply from Affinity Health
Good day Jayshree,
We’re thrilled to hear about your positive experience with Patricia Nkosi. It’s great to know that her professionalism, care, and attentiveness made such a difference.
We’ll be sure to share your kind words with her.
Kind Regards,
Affinity Health Management Team
Excellent service Thank you Naledi
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Patrick
We’re so glad to hear you received excellent service from Naledi. Your kind words mean a lot to us, we’ll be sure to pass along your appreciation.
Kind regards
Affinity Health Management Team
Great service received from Patricia…
Great service received from Patricia Nkosi.
So eager to assist and extremely friendly which was such a breath of fresh air.
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Antea
Thank you so much for your wonderful feedback! We’re delighted to hear that Patricia Nkosi provided you with such friendly and helpful service.
We’ll be sure to share your kind words with her, it will mean a lot! Your support is truly appreciated.
Kind regards
Affinity Health Management Team
I got much more needed help and…
I got much more needed help and everything was simple, thanks alot to Patria Nkosi
23 October 2025
Unprompted review
Reply from Affinity Health
Good day Sizwe,
Thank you for your positive feedback.
We’re delighted to hear that Patria Nkosi provided you with the help you needed and made the process simple and seamless. Your kind words will be shared with Patria and the team, they’ll be thrilled to know their efforts made a difference.
Kind regards,
Affinity Health Management Team
Reply from Affinity Health
Good day Natasha
Thank you for your kind review. We're happy to hear to hear you found the service friendly, fast and helpful.
We appreciate your feedback and look forward to assisting you again!
Kind regards
Affinity Health Management Team
Great service from Affinity
Great service from Affinity. Answered my call almost immediately. Very polite, and professional. Took a few minutes to get my authorization no.
16 October 2025
Unprompted review
Reply from Affinity Health
Good day Deon,
We’re so pleased to hear that you received prompt, polite, and professional service from our team, and that your authorization was handled quickly. Providing efficient and caring support is what we strive for every day.
We truly appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
Friendly agent
The agent was friendly and responded to my request promptly.
16 October 2025
Unprompted review
Reply from Affinity Health
Good day Lungisile,
Thank you for your kind feedback!
We’re delighted to hear that our agent was friendly and responded to your request promptly. Providing quick and courteous service is what we aim for with every interaction.
We appreciate you taking the time to share your experience and for choosing Affinity Health.
Warm regards,
Affinity Health Management Team
Patricia Nkosi has provided the best…
Patricia Nkosi has provided the best service since joining Affinity. She is knowledgeable and eager to assist. Very friendly I am happy to rate her 10/10!!! Wonderful service, awesome employee!
16 October 2025
Unprompted review
Reply from Affinity Health
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that Patricia Nkosi provided you with such exceptional service. Your kind words truly reflect her dedication, professionalism, and passion for helping our members.
Good day Shownees,
We will be sure to share your feedback with Patricia and her team. It will certainly make her day!
Thank you for being part of the Affinity Health family and for taking the time to acknowledge great service.
Warm regards,
Affinity Health Management Team
The consultant was very helpful and…
The consultant was very helpful and explained the benefits I am covered on.
13 October 2025
Unprompted review
Reply from Affinity Health
Good day Thamsanqa,
Thank you for your positive feedback! We’re delighted to hear that our consultant was helpful and clearly explained your benefits.
We appreciate you taking the time to share your experience with us.
Kind regards,
Affinity Health Management Team
Quick
Quick, helpful and efficient. Let me speak to a Human (I think), when I ask.
2 September 2025
Unprompted review
Reply from Affinity Health
Good day Amanda,
We are so thrilled that you received quick, helpful and efficient service from our Customer Care Team.
Should you require any further assistance, please do not hesitate to reach out.
Kind Regards,
Affinity Health Management Team
They are quick and efficient help with…
They are quick and efficient help with care and quick to respond
22 August 2025
Unprompted review
Reply from Affinity Health
Dear Hani,
Thank you so much for your kind words! We're glad to hear that you found our service quick, efficient, and caring.
Your feedback means a lot to us. If there's anything we can do to earn that extra star next time, please don't hesitate to let us know—we’re always looking to improve!
Best regards,
Affinity Health Management Team
Dental emergency
I called with dental emergency. I was helped immediately and as it my first time claiming or needing to use my insurance it was quick and easy and an amazingly friendly and helpful lady assited me. Thank you Patricia Nkosi
15 August 2025
Unprompted review
Reply from Affinity Health
Good day Thoeraya,
Thank you for sharing your wonderful feedback. We are delighted to hear that your first experience claiming with us was quick, easy, and supported by friendly service.
We will be sure to share your kind words with Patricia Nkosi, who will be pleased to know she made a positive impact.
Kind regards,
Affinity Health Management Team
Gabriel M was very helpful and…
Gabriel M was very helpful and responded very fast on my messages
30 July 2025
Unprompted review
Reply from Affinity Health
Dear Mzi Ndlela,
Thank you for your lovely feedback! We're so pleased to hear that Gabriel M. was helpful and responded promptly to your messages. We'll be sure to share your kind words with him.
We're always here if you need any further assistance!
Warm regards,
Affinity Health Management Team.
Reply from Affinity Health
Dear Kage,
Thank you so much! We truly appreciate your kind words — we're glad the positive energy came through!
Kind regards,
Affinity Health Management Team.
Thank you very much samu Ndlovu
Thank you very much samu for good service today and just stay the way you are with the positive attitudes 🙏🙏🙏🙏
29 July 2025
Unprompted review
Reply from Affinity Health
Dear Tebogo,
Thank you so much for your kind words and encouragement! We’ll be sure to pass your message on to Samu — it will mean a lot. We’re so pleased to hear you received great service, and we truly appreciate your support.
Please feel free to reach out anytime you need assistance! 🙏
Kind regards,
Affinity Health Management Team.
Excellent service from Dimpho
Excellent service from Dimpho, problem resolved swiftly.
15 July 2025
Unprompted review
Reply from Affinity Health
Dear Tafara,
Thank you so much for your kind words! We're thrilled to hear that Dimpho provided you with excellent service and was able to resolve your issue swiftly. We'll be sure to pass along the compliment to her. 😊
If you ever need further assistance, we're just a message away!
Kind regards,
Affinity Health Management Team.
Excellent service …
I got such excellent service from Dimpho Pule. Patient and informative . She went as far as informing me about the new Affinity App that makes everything easier.
15 July 2025
Unprompted review
Reply from Affinity Health
Dear Monalisa,
Thank you so much for your kind feedback!
We’re delighted to hear that Dimpho Pule provided you with such excellent service. Her patience and dedication to informing our members—especially about tools like the new Affinity App—truly reflect the standard of care we aim to uphold.
We appreciate you being part of the Affinity Health family!
Warm regards,
Affinity Health Management Team.
Customer Care
I have received great assistance from Dimpho Pule. She responded to my messages on time.
15 July 2025
Unprompted review
Reply from Affinity Health
Dear Nomathamsanqa,
Thank you for your wonderful feedback!
We’re so pleased to hear that Dimpho Pule provided you with timely and helpful assistance.
We’ll be sure to pass on your kind words to her. It’s always our goal to ensure our members receive the support they need, and we’re glad Dimpho made your experience a positive one.
Warm regards,
Affinity Health Management Team.
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