Amazon.in Reviews 3

Terrible Service by Amazon
Terrible Service by Amazon – Paid for 2 Items, Received Only 1, No Resolution Offered
I am extremely disappointed with my recent experience with Amazon. I had ordered 2 bottles of Kaminomoto Hair Serum, a premium and expensive product that I trust and use regularly. I paid for both bottles, but to my shock, only ONE was delivered.

Due to being abroad in Maldives during the delivery, I could not raise the issue immediately. But as soon as I returned and contacted Amazon support, they simply refused to help, stating they can’t take any action now. Seriously? This is completely unacceptable.

Just because I couldn’t contact immediately due to being overseas doesn’t mean I should be cheated out of my money. There is a clear mismatch between what was ordered and what was delivered — and Amazon expects customers to suffer for their mistakes.

This is a basic responsibility failure from Amazon’s end — how hard is it to check if the order was fulfilled properly? It’s not about the money alone — it’s about trust. And Amazon clearly doesn’t care about it anymore.

I demand either a refund for the missing item or a fresh delivery of 1 bottle of Kaminomoto Hair Serum at the earliest.

Very poor service. I expected much better from Amazon. Extremely disappointed.

Order number - 403-8445831-2561162

Date of experience: July 17, 2025

I recently had a very frustrating experience with Amazon regarding the return of a product. I ordered the “NEWUREHO Ice Silk Male Casual Suit, Size: Medium” and was very disappointed with its quality and size. When I raised a return request, the product was picked up, but I did not receive any pickup confirmation.

Upon contacting customer service, I was informed that the product was not received and that they would check and get back to me within two days. Instead, the next day, I received the product back.

When I contacted customer service again, they said they would investigate and get back to me. After two days, they informed me that the product would be picked up within 72 hours. However, no one came for the pickup, and I received a return request cancellation message.

I conveyed this to customer service, who assured me to wait until 31st July 2024 for a solution. On 31st July, I called customer service, only to be rudely told that my return request was refused because I supposedly cancelled it. This was not true; the return request was cancelled automatically, and I had been in constant contact with customer service, who assured me it was being handled.

This entire experience has been extremely frustrating and feels like a fraudulent practice. If returns were not possible, why did Amazon mention a return and exchange option on the product page? I am highly disappointed with the lack of proper communication, unhelpful customer service, and the overall handling of my issue. This experience has severely shaken my trust in Amazon.

Wow, 100% genuine 0 investment biggest Earning.