The pillow looks firm in the advert and is very comfortable however it could do with a little more support as it squishes down and maybe needs an additional insert to provide better support. I bought... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliv... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.7
Average
2K reviews
Replied to 63% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Be warned- this company is advertising…
Be warned- this company is advertising products they don’t have in stock.
I placed my order AEYLA138428 on Feb 24th following an ad on social media, and received confirmation that my order has been accepted. The following day I receive an email saying they are out of stock and I’ll need to wait 3 weeks before my order dispatched.
Today I’ve contacted them for an update and they advise I will now have to wait until 30th March before these pillows are restocked at their warehouse, then probably another 4 days at least until delivered. Making this pretty much a 6 week wait.
I appreciate these are popular, but what frustrates me so much is that they are advertising these products (still) even though there’s a 5 week wait until stock is replenished- yet they’re social media adds and their website give no indication of this. Their website still state delivery within 5 days, there’s no indication that they don’t have stock- but then why would they, that would put people off ordering! This is exactly the kind of marketing and trade activity that needs to be stamped out.
It is not lawful practice to advertise products online with an offer if the product is unavailable, yet Aeyla doesn’t seem to care about “bait advertising “
So, unless you want to wait 5/6 weeks for a pillow. I would shop elsewhere.
One plus, they reply to emails quite quickly (but copy and paste templates seem to be the name of the game)
24 February 2026
Unprompted review
Reply from Aeyla
Hi Wayne, Thank you for sharing your feedback — we’re really sorry for the frustration this has caused. We completely understand how disappointing it is to place an order expecting a quick delivery, only to experience delays.
Due to very high demand, some of our products have sold out faster than expected, which has unfortunately impacted dispatch times. We do send notifications as soon as this happens, but we’re sorry if the messaging on our website and ads didn’t make this clearer at the time of your purchase — this is something we’re actively reviewing to improve transparency.
We can see that our team has been responding to your emails, and we truly appreciate your patience. Please rest assured we’re working to get your order dispatched as soon as the new stock arrives, and we’ll continue to keep you updated.
We sincerely apologise again for not meeting your expectations on this occasion and appreciate you taking the time to highlight this.
Regards,
April F.
Support Manager
Ive Already got the Dual pillow best…
Ive Already got the Dual pillow best money ive ever spend just waiting second Delivery bit longer to wait as sold out but what do you expect the best pillow ever 10/10 Thank you for Quality and most of All mysleep
11 March 2026
Unprompted review
Reply from Aeyla
Hi Jenny,
Thank you so much for your wonderful feedback! We're absolutely delighted to hear how much you're enjoying your Dual Pillow and that it’s been the best money you’ve spent.
We really appreciate your patience while waiting for your second delivery. As you mentioned, it has been very popular and occasionally sells out, so thank you for bearing with us while we get it to you.
Your kind words about the quality and your sleep truly mean a lot to us. If you ever need anything at all, please don’t hesitate to reach out 💛
Warm regards,
The Support Team
Placed an order for two pillows 31st…
Placed an order for two pillows 31st jan at the cost of £101 as of the 11th March still not received. Unhappy that when order placed delivery was 2-3 days then email to say Match 18th before thy get stock in.
Been in touch numerous times now and still no estimated delivery date. This seems to be a standard with this company take payment and no goods keep you hanging on for months.
Was refunded £2.99 postage and entered into a prize draw for the inconvenience.
31 January 2026
Unprompted review
Reply from Aeyla
Hi Emma, We’re really sorry to hear about your experience and completely understand how frustrating this delay has been, especially after being initially advised of a much shorter delivery timeframe.
We can see that our team has been in touch, but we appreciate that this hasn’t met your expectations. Please be assured we’re actively working to get all delayed orders dispatched as soon as stock arrives, and we’ll continue to keep you updated via email.
We’re very sorry again for the delay and truly appreciate your patience.
I have only just
I have only just. Made the order. For pillows. Yesterday. But I am so very happy with. Customer service. Because I made a mistake .I ordered pillows. For. My husband who is a Pillow. Flipper when his. Head. Gets hot Male. Menopausal I say
I am sure. This pillow will work so I get. Peaceful night. Sleep
It was. My fault as we. Have both. Been ill
When. I made the. Company. Aware. They rectified it straight. Away. We are. Sure. We. Will be happier when we. Receive the Pillows😴
10 March 2026
Unprompted review
Reply from Aeyla
Hi,
Thank you so much for your lovely message. We're really pleased that our team was able to help sort out the issue with your order so quickly.
We hope you’re both starting to feel better, and thank you for letting us know what happened. Mistakes can easily happen, especially when you're not feeling your best, so we're glad we could put things right for you.
We hope the pillows work perfectly for your husband and help you both get a much more peaceful night's sleep!
If you need anything else at all, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
My first purchase was the dual pillow…
My first purchase was the dual pillow which arrived in 2 days and it’s the most comfortable pillow ever. Then I bought the bamboo bedding set, arrived in 4 days, it’s very soft and comfortable. I’m a little disappointed that it’s only 35% bamboo but it is super comfortable.
6 March 2026
Unprompted review
Reply from Aeyla
Hi Amanda,
Thank you for sharing your feedback with us. We're so pleased to hear that you're enjoying your Dual Pillow and that it arrived quickly, along with your bamboo bedding set. It's wonderful to know you're finding them both comfortable.
We also appreciate your honest feedback regarding the bamboo content in the bedding. Your comments are really valuable to us and help us continue improving our products and communication.
If you ever have any questions or need any assistance, please feel free to get in touch. We're always happy to help 💛
Kind regards,
The Support Team
Took a few months slowly trying to get…
Took a few months slowly trying to get used to the pillow. Very disappointing. Fluffed up before sleeping. Went very flat after a few hours. Had to keep fluffing it up throughout the night. Due to the flatness, I had a trapped nerve in my neck., causing pain, and discomfort.
I contacted support to see what I could add to the pillow to keep it more firm, the suggestion from Aeyla team , was to repeat fluffing the pillow when needed throughout the night. I was already doing this. For the price I would definitely say it should at least hold its shape while you sleep.
UPDATE.
Their reply below .makes no sense. They clearly did not read my review!
9 March 2026
Unprompted review
Reply from Aeyla
Hi Sandra, we’re really sorry to hear about your experience and completely understand how frustrating this delay has been, especially after being initially advised of a much shorter delivery timeframe.
Your order has been impacted by a stock delay and this isn’t the experience we want for our customers.
We can see that our team has been in touch, but we appreciate that this hasn’t met your expectations. Please be assured we’re actively working to get all delayed orders dispatched as soon as stock arrives, and we’ll continue to keep you updated via email.
We’re very sorry again for the delay and truly appreciate your patience.
Regards,
April F.
Support Manager
I made a stupid mistake
I made a stupid mistake in ordering 5 pillows instead of one.
The customer service were amazing. When I explained the problem with in 12 hours it was all sorted.
Order was edited and money was being returned and they were sending the one pillow.
I wish all other companies would care for their customers like this.
Keep up the good work.
Brian
7 March 2026
Unprompted review
Reply from Aeyla
Hi Brian,
Thank you very much for your kind feedback. We're really pleased to hear that our team was able to resolve the issue with your order quickly.
Mistakes like that can happen, so we're glad we could help get everything sorted for you and arrange the refund while sending out the correct item. It means a lot to us that you took the time to share your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch 💛
Kind regards,
The Support Team
The customer service I received was…
The customer service I received was superb, email replies received the same day, sometimes straight away. Really helpful representative who sorted my query straight away. Exceptional company.
6 March 2026
Unprompted review
Reply from Aeyla
Hi Erin,
Thanks so much for the lovely feedback. We really appreciate you taking the time to share it! I'm glad we were able to get everything sorted for you quickly and that our replies were helpful.
If you ever need anything else, just drop us a message and we’ll be more than happy to help. Thanks again for your support 💛
Warm regards,
The Support Team
Wonderful Service
I was really impressed with the level of customer service I received from Aeyla when I had to amend my order. They couldn't have been kinder and more willing to help me resolve my problem.
I thoroughly recommend them as excellent
3 March 2026
Unprompted review
Reply from Aeyla
Hi Mrs Hatfield,
Thank you so much for your wonderful feedback. It truly means a lot to us.
We’re so pleased we could help amend your order and that you felt supported throughout. Your recommendation really does mean the world to our team.
If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Excellent customer service.
We did wait a little longer for our pillows but were kept informed, they came very well packaged. I tried one out of the two just incase but unfortunately I found them a little too high. I contacted Aeyla and they gave me a full refund. As I have used the pillow they told me to give it to a local shelter.
I am really sorry that I didn't get on with the pillows as they were beautifully made and I received excellent customer service.
24 February 2026
Unprompted review
Reply from Aeyla
Hi Joanna,
Thank you so much for your lovely message. We really appreciate you taking the time to share your experience.
We’re sorry to hear the pillows weren’t quite the right height for you, but we’re so glad you were happy with the packaging and the service you received. And thank you as well for passing the used pillow on to a local shelter. That’s such a kind thing to do.
If we can help with anything else in the future, we’d love to hear from you 💛
Warm wishes,
The Support Team
Excellent after sales service
Still waiting on delivery but was given a date when ordered, thats not a problem. Contacted on 2 occasions with questions, once before ordering and once after, my replies were both very friendly and very helpful responses and my email reply was very prompt in coming.
2 March 2026
Unprompted review
Reply from Aeyla
Hi Jen,
Thanks so much for your patience while you’re waiting on delivery, we really appreciate it!
I’m glad the estimated date worked for you, and it was a pleasure helping with your questions before and after ordering. If you need anything else at all, just give us a shout 💛
Best,
The Support Team
I sleep happy
I bought two foamo pillows - took about 25% of filling from one of them. perfect pillow now and easy to remove filling and not messy. One gives me the support I need to read in bed and the other is perfect for sleeping. Since then I've ordered a duvet set - soft, silky, comfortable. So good I've just ordered another set. Everything is beautifully made and finished. I see some people suffered from delivery delays, happily this didn't happen with my orders. I was kept informed and the delivery was smooth and efficient.
16 February 2026
Unprompted review
Reply from Aeyla
Hi Maureen,
Thanks so much for your lovely review. We’re so pleased you’ve found your perfect pillow setup! It’s great that adjusting the Foamo filling worked so well for you, and we love that one’s ideal for reading and the other for sleeping.
Brilliant to hear you’re enjoying the duvet set too (and that you’ve ordered another!). Thanks again for your support. It really means a lot to all of us 💛
Kind regards,
The Support Team
Fall in love with sleep once more
As seems to be a recurring theme, delivery was prolonged from order but we had other pillows so no great hardship.
We slept on the pillows for the first time last night, speaking for myself, I got the best night's sleep I've had in many months, to the point where I didn't wake up before my alarm, and cursed it when it did go off.
I'm a sceptic when it comes to reviews, thinking people could be paid to write glowing reviews, but I assure you, no incentives were offered. I am not easily sold to and I tend to not believe hype, so dont take my word for it, purchase your own, wait for however long for delivery (its worth the wait), and try for yourself. Sleep tight...I Do!
27 February 2026
Unprompted review
Reply from Aeyla
Hi Karl, this genuinely made our day to read 🥹
First of all, thank you for your patience with the delivery delays. We know the wait wasn’t ideal, and we truly appreciate you sticking with us. But hearing that you had the best night’s sleep you’ve had in months — that’s exactly why we do what we do.
Thank you again for giving the pillows a chance and for taking the time to share your experience. Wishing you many more alarm-cursing, deeply restful nights ahead!
Amazing Pillows 🤩
I ordered my pillow and I was extremely pleased with it.
The outer cover is so soft yet cool on the skin and it has great support for your head and neck. I was suffering badly with neck and shoulder pain for months, hence the purchase of this wonderful pillow. It has cured my aches, and I can genuinely say I have been sleeping better. I’ve bought other pillows a lot cheaper but they did not work. This pillow stays plump but moulds to your head and neck and it honestly feels incredible laying your head on. I’ve never experienced a pillow like it. Yes it may seem pricey but it’s definitely worth the money and it’s unique. Plus the outer cover comes off to wash easily. The cover is sumptuous and washes great. Fits straight back on like new.
I did have to wait a short time on delivery, but I was kept in the loop about this and I can honestly say the pillows are that good, that no wonder stock sells out quickly. Customer service are amazing. They are straight back to you and no fuss. They are honestly amazing. Nothing is too much trouble. They are 5 ⭐️ If all shopping experiences were like this we would all be stress free in the shopping online front! I will 100% recommend the pillows. Thanks Aeyla 🙏
26 February 2026
Unprompted review
Reply from Aeyla
Hi Cheryl,
Thank you so much for such an incredible review 💛
We’re absolutely delighted to hear that the pillow has made such a positive difference to your neck and shoulder pain. Knowing you’re sleeping better and waking up without aches genuinely means the world to us. That’s exactly why we created it.
We also truly appreciate your patience with the short delivery wait. High demand can sometimes cause brief delays, but we’re so pleased you felt informed throughout. And your kind words about our customer service team — thank you. We always aim to respond quickly and make things as easy and stress-free as possible.
Your recommendation means everything to us. Thank you again for trusting Aeyla and for taking the time to share your experience 🙏
I purchased a pillow following great…
I purchased a pillow following great reviews, it arrived well packaged and was good quality. However, due to my long standing health issues, it did not improve my comfort or sleep.
I requested a refund as offered in the advertisement.
This was honoured, with excellent customer service and support.
The pillow will be recycled and not sent to landfill.
25 February 2026
Unprompted review
Reply from Aeyla
Thank you so much for taking the time to share your experience.
We’re really sorry to hear the pillow didn’t improve your comfort or sleep, especially with long-standing health concerns. We know how important finding the right support can be.
That said, we truly appreciate your kind words about the packaging, quality, and our customer service.
We’re also grateful you chose to recycle the pillow rather than send it to the landfill — that means a lot to us.
Wishing you all the very best in finding something that gives you the comfort and rest you deserve 💛
Excellent Quality Pillow
A very well made and comfortable pillow with the opportunity to experience a softer feeling on one side. It is quite bulky and might not suit everyone, but do try it.
After ordering I had to wait for a couple of weeks for it to arrive because of high demand, but the company kept me updated on progress. Customer Services have been most helpful and quick to respond.
29 January 2026
Unprompted review
Reply from Aeyla
Thank you so much for your thoughtful review 😊
We’re delighted to hear you’re enjoying the comfort and the option of the softer side — that versatility is exactly what we designed it for. You’re absolutely right as well, pillows are very personal, and we always encourage customers to give it a proper try to see how it suits them.
We really appreciate your patience during the short wait due to high demand, and we’re so pleased to hear you felt kept updated and supported by our Customer Service team. That truly means a lot to us.
Thank you again for taking the time to share your experience 💛
Super responsive when I needed to…
Super responsive when I needed to return a couple of pillows after placing an order. My mistake - I kept adding to my basket?! The pillows are super comfy and soft. My refund for the others were handled efficiently and friendly. Will buy from again.
24 February 2026
Unprompted review
Reply from Aeyla
Hi Sheila,
Thank you so much for your lovely review! We’re so happy to hear you’re enjoying the pillows. “Super comfy and soft” is exactly what we love to hear.
And no worries at all about adding a few extras to your basket — it definitely happens to the best of us! We’re glad we could make the return and refund process smooth and friendly for you. That’s always our goal.
We truly appreciate your support and look forward to welcoming you back again soon. 💛
Kind regards,
The Support Team
I needed to contact support team as…
I needed to contact support team as pillows had not arrived due to us having an ongoing problem in our area with Evri. Support team chased this up finally they have arrived. It’s great when you do get communication from a company as this is very rare nowadays. Thank you support team.
23 February 2026
Unprompted review
Reply from Aeyla
Hi Karen,
Thank you so much for taking the time to share your experience. We’re really sorry to hear there were initial delivery issues with Evri in your area, but we’re so pleased to know your pillows have now arrived safely.
Your kind words about our communication truly mean a lot to the whole support team. We always aim to keep our customers informed and supported, so it’s wonderful to hear that this made a difference.
If there’s ever anything else we can help with, please don’t hesitate to get in touch. 💛
Warm regards,
The Support Team
I ordered and paid for x2 pillows but not received them.
I ordered and paid for x2 pillows - costing £101.99 at the end of January.
I have not received them and have had no contact from this company.
I would avoid doing any business with them like the plague. A disgusting company.
30 January 2026
Unprompted review
Reply from Aeyla
Hi Kevin, We’re really sorry to read this and completely understand how frustrating it must feel not having received your order.
Your order was placed while the pillows were on pre-order, and there was a pre-order notification widget displayed on the product page at the time of purchase. That said, we’re genuinely sorry if this wasn’t clear or was missed — that’s certainly not the experience we want for our customers. We also sent a delay notification email to keep customers updated in case the pre-order message was overlooked. Occasionally, these emails can land in spam or junk folders, which may be why you didn’t see them.
Upon checking, your order has been refunded. Once again, we're sorry for the experience.
No delivery
Ordered and paid for a pillow Express Delivery a month ago. Nothing heard since.
22 February 2026
Unprompted review
Reply from Aeyla
Hi Mark, We’re really sorry to hear about your experience and completely understand how frustrating this must feel.
We just want to clarify that the estimated restock date was indicated on the product page at the time of ordering. We’re very sorry if this wasn’t clearly seen during checkout, we understand how easy it is to miss.
We’ve also checked your case and can see that our support team has responded to your emails. That said, we truly apologise if the communication hasn’t felt clear or reassuring.
Your order has now been marked as high priority, and we’ll ensure it is dispatched as soon as possible once it’s ready to leave the warehouse.
Thank you for your patience, and again, we’re very sorry for the delay.
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