Aeyla Reviews 2,639

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 921 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product's quality, describing it as well-made and comfortable, often highlighting its softness and ability to provide a good night's sleep without neck pain. People appreciate the luxurious feel and how the pillows maintain their shape, with some even finding them revolutionary for their comfort. The ease of washing without misshaping is also a noted positive feature. However, a significant number of people experienced considerable dissatisfaction with delivery times, reporting long waits and a lack of communication regarding their orders. Some customers also found the pillows too soft or lacking sufficient support for their needs, leading to discomfort or continued neck pain. While some reviewers praised the customer service for being helpful and responsive, others encountered issues with generic responses and unfulfilled promises regarding delivery.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many customers expressing delight and satisfaction,... See more

Quality

Reviewers express high satisfaction with the quality of the pillows, often describing them as the best... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick delivery times,... See more

Order

Consumers find the ordering process to be ambiguous, with many reporting significant delays and issues after... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the excellent,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The pillow looks firm in the advert and is very comfortable however it could do with a little more support as it squishes down and maybe needs an additional insert to provide better support. I bought... See more

Company replied

Rated 4 out of 5 stars

I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more

Company replied

Rated 4 out of 5 stars

Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more

Company replied

Rated 3 out of 5 stars

I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliv... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Wellness Program

Written by the company

The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.


Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 63% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love my pillow

I love my pillow! It looks brand new when I flip it over each morning. The support is amazing and there are no dents each day. The support is there at all times. Worth the investment

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Well I was very undecided about pillows…

Well I was very undecided about pillows costing so much but...based on my neck pain ..I have stenosis of the neck...& my husbands arthritis I decided to place an order. I waited about 3/4 weeks for delivery & initially I thought these rolled up pillows would be a complete waste of money...I thankfully have been proved very wrong, from the very first night the difference was amazing & now several months in I hardly ever have any pain or stiffness. If you are undecided let me reassure you please order these amazing pillows they are the best.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Best pillow ever!

My wife bought these, this is her review…
Had to wait a little while for delivery of my dual pillows but nothing excessive. It was worth the wait! The best pillow I have ever had. Neck feels better when I wake up & I am sleeping for longer. Will buy more for spare rooms & also planning on giving these as wedding presents.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic purchase

Slept so much since getting one of these. Bought 2 for myself and my husband has stolen one off me !! Def make a massive difference to your neck and back.
Hardly wake at all once asleep and can get comfortable pretty quickly of I do wake. Very happy I made the decision to spend more on this pillow, worth every penny

4 June 2026
Unprompted review
Rated 5 out of 5 stars

They took a while to get to me but…

They took a while to get to me but customer service was very efficient and informative with me. Once I got them It was a bit painful to adjust at first as I am used to a much flatter pillow but after a few nights I was getting the best sleep I’ve had in a long time. Very happy with my purchase.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The best amazing pillar ever

Superb service from the start to the finish delivery was amazing and well worth the weight ever since I’ve had the most uncomfortable night ever could never find a pillar so comfortable

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality pillows best one I've…

Great quality pillows best one I've ever had ive had it about 6 months now stays plump and does not flatten sleep a lot better they are expensive but when you keep buying pillows to get the right one you probably end up paying more so would well recommend them

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Joe - Blantyre

The Dual pillow is excellent. I'm now getting a comfortable & restful night's sleep, with no stiff neck in the morning. I would highly recommend the Dual pillow.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Best pillow ever

Best pillow ever. I bought 2 and my daughter tried one and I haven't seen it since! They are the only pillow I would have now. Top product

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Believe the hype

Super comfortable pillow. It’s amazing how supportive it is as it’s also very soft. I sleep like a baby & no longer wake up with shoulder pain which is an added bonus. I’m very happy with my purchase

4 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look