I ordered the pillow to help support my aching neck . The pillow arrived within 36 hours, what service! The pillows were very soft but quite heavy. Unfortunately I think they were a little too so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Appears to be a genuine seller. Had an issue with the product which was dealt with quickly and efficiently by the customer service team who were contactable and replied to emails!! Return payment was... See more
Company replied
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliv... See more
Company replied
I have had many pillows and read the reviews and watched various videos. Thought these dual pillows woukd finally be the one. How I was wrong, expensive for what they are and don't feel anymore supp... See more
Company replied
Company details
Written by the company
The multi-award winning Aeyla exists to help you break the sleep-stress cycle, with natural solutions for everyday life. When we're stressed, we struggle to sleep. When we can't sleep, days can feel more stressful. And so goes the sleep-stress cycle. There’s lots that can keep us up at night - only 20% of adults say the quality of their sleep is very good or excellent. And in the past month, nearly half of us will lie awake at night due to stress. If we don’t get the hours sleep we need, our stress levels increase. 21% of adults reported feeling more stressed on less sleep. But there’s not a ‘golden bullet’ or a secret hack to breaking it. It’s small changes to your routine that can help get you back on track. That’s where we come in.
Contact info
Bartle House, 9 Oxford Court, M2 3WQ, Manchester, United Kingdom
- support@aeyla.co.uk
- aeyla.co.uk
3.7
Average
2K reviews
Replied to 61% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Their customer care was excellent
Their customer care was excellent. Immediate and very helpful response.
17 April 2026
Unprompted review
Reply from Aeyla
Hi Adrienne,
Thank you so much for your kind feedback. We’re really pleased to hear you were happy with our customer care and that you received a prompt and helpful response.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future 💛
Warm regards,
The Support Team
Great customer service
Ordered the dual pillow but unfortunately although beautifully made just wasn’t for me. Arranged a return and customer service replied promptly and couldn’t do enough to help. Thank you!
20 April 2026
Unprompted review
Reply from Aeyla
Hi Donna,
Thank you so much for your kind feedback. We’re really glad to hear our customer service team was able to assist you promptly and support you with your return.
While we’re sorry the pillow wasn’t quite the right fit for you, we truly appreciate your kind words about the product and our service.
If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Good company
Good company, for keeping you up to date with the order. Pillows 👌 fab, do as expected. So impressed, I've just ordered another two pillows.
19 April 2026
Unprompted review
Reply from Aeyla
Hi Angela,
Thank you so much for your lovely feedback. We’re really pleased to hear you were kept well informed about your order and that you’re happy with your pillows.
It’s especially great to know you were so impressed that you’ve ordered another two. That really means a lot to us.
We truly appreciate your support, and if you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Great customer service
Great customer service and quick delivery! Very happy with their support team! All thumbs up!
19 April 2026
Unprompted review
Reply from Aeyla
Hi IGM,
Thank you so much for your kind feedback. We’re really glad to hear you were happy with our customer service and that your order arrived quickly.
It’s great to know our support team was able to help, and we really appreciate you taking the time to share your experience 💛
Warm regards,
The Support Team
Reply from Aeyla
Hi Ruth,
Thank you for your lovely feedback. We’re really pleased to hear you were happy with our customer service.
We truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
False claims
Yes they are soft in fact to soft . Yes you do sink into it . Left with head when lying on my side with around 10-20mm of filling from the mattress and ended up with worse neck pain and shoulder pain than when I got the dual pillow . Contacted customer support after two nights sleep and no more .
Update after contacting customer support they have been great and very fair so 10/10 for that. Just the product is not for me sorry
17 April 2026
Unprompted review
Reply from Aeyla
Hi lachyboy_38,
We’re really sorry to hear about your experience and that the pillow has caused discomfort rather than relief. We completely understand how frustrating and disappointing that must be.
Please could you email us at support@aeyla.co.uk with your concerns and order details, and we’ll be more than happy to review this for you and see what suitable alternatives we can offer.
Rest assured, we won’t leave you with a bad experience and we’ll do our best to help put things right.
Sincerely,
April F.
Customer Care Manager
Excellent customer service
Excellent customer service
Answered queries straight away
Highly recommended
17 April 2026
Unprompted review
Reply from Aeyla
Hi Kim,
Thank you so much for your kind feedback. We’re really pleased to hear that your queries were answered quickly and that you had a positive experience with our customer service team.
We truly appreciate your recommendation and support. If you ever need anything in the future, we’re always here to help 💛
Warm regards,
The Support Team
Bought 2 pillows but unfortunately they…
Bought 2 pillows but unfortunately they were not suitable, I emailed the company and they got back to me straight away and I got a refund. Brilliant company I would definitely buy from this company again.
17 April 2026
Unprompted review
Reply from Aeyla
Hi Diane,
Thank you so much for taking the time to share your experience. We’re really glad to hear our team was able to assist you quickly and that your refund was processed smoothly.
We’re sorry the pillows weren’t quite right for you, but we truly appreciate your kind words and support. It means a lot to know you had a positive experience with our service, and we’d be delighted to welcome you back anytime in the future 💛
Warm regards,
The Support Team
I'm still waiting for my pillow
I'm still waiting for my pillow. Like others say, they advertised everywhere, take your money, then email to say ling delays. This is not good practice. It's alot of money to take and then not deliver.
However after contacting them I received a response within minutes and they have issued a full refund without any issues.
4 April 2026
Unprompted review
Reply from Aeyla
Hi Catherine,
Thank you for sharing your experience, and we’re really sorry again for the delay you encountered with your order. We completely understand how frustrating it can feel, especially when you’re expecting your item sooner.
We truly appreciate you recognising the quick response and that the refund was processed promptly. While this doesn’t make up for the inconvenience caused, we’re glad we were able to resolve this for you without any further hassle.
We’re actively working on improving our fulfilment and communication to avoid situations like this moving forward.
If there’s anything else we can help with, please don’t hesitate to reach out 😊
Cotton Cover is too noisy
I waited a while for them to arrive and yes they are lovely soft pillows but the cotton cover is too crackly so I can not use them. It is like sleeping on a paper bag!
I wish I had kept the packaging and returned them as now I have 2 pillows I can not use
I have contacted Aeyla now and we have resolved the issue
2 March 2026
Unprompted review
Reply from Aeyla
Hi Sarah, We’re really sorry to hear this, that’s definitely not the experience we want you to have, especially when the pillows themselves felt nice and soft.
Please do reach out to us at support@aeyla.co.uk with your order details. Our team will be more than happy to look into this and see how we can help resolve it for you 😊
Regards,
April F.
Customer Care Manager
Reply from Aeyla
Hi there! We're glad that you find our pillow amazing. We apologise for the delay and hope to serve you better in the future.
Worst pillow I’ve ever bought
Worst pillow I’ve ever bought. For all the marketing about a rigorous testing process to ensure a quality product, and using that as a reason why you have to wait so long to get it, I expected a pillow that was going to do what was advertised. No support at all, feels like there was no pillow under head. Very disappointed. Thankfully getting a full refund which hopefully will be received quicker than the pillow.
In response to the reply: pillow support is personal but this is no excuse for the poorly made pillow I received. You imply that someone else may have been happy. My husband also tried it and said there was no support. Something has gone wrong in manufacturing. There is no support in the pillow I was sent that’s a fact, nothing to do with my personal preference.
15 April 2026
Unprompted review
Reply from Aeyla
Hi Linsey, We’re really sorry to hear this, it’s definitely not the experience we want for you, especially after the wait.
We understand how disappointing it must feel when the product doesn’t meet your expectations, particularly when you were hoping for better support. Pillow comfort can be quite personal, but that doesn’t take away from how frustrating this has been for you.
We’re glad we were able to arrange a full refund for you, and we’ll make sure this is processed as quickly as possible. You should receive it back to your original payment method shortly.
Your feedback is genuinely appreciated, and we’ll be sharing this with our team as we continue to improve both our product and overall experience.
If there’s anything else we can help with, please don’t hesitate to reach out
Perimenopause must have
I don’t usually post but feel I need to let everyone know how good these pillows are. I’m nearly 50, perimenopausal who types a lot at work. My shoulders were wrecked. Had to go for regular massages. Tossed and turned all night and woke up feeling like I’d been dropped out a second floor window. But between this pillow and taking magnesium I sleep like right through n wake up with no pain. Even my massage girl tells me there is a big difference in my shoulders n back.
16 April 2026
Unprompted review
Reply from Aeyla
Hi Maggie,
Thank you so much for sharing your experience. We’re really pleased to hear the pillow has made such a difference to your sleep and comfort. It’s great to know you’re waking up pain-free and feeling the benefits day to day. We truly appreciate your feedback.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Have woken for the first time in years…
Have woken for the first time in years refreshed.No more neck,shoulders or headaches.Would highly recommend this pillow. 10/10
15 April 2026
Unprompted review
Reply from Aeyla
Hi Maria,
Thank you for your kind words. We’re so pleased to hear you’re waking up refreshed and free from discomfort. Your recommendation means a great deal to us!
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Disappointed
Disappointed, I placed an order for a pillow due to the decent product reviews online.
Only to receive an email the following day stating delivery will take four weeks. There was no mention of the delay or lack of stock at point of purchase on the website.
This kind of delay should be made clear before completing purchase, leaving the customer to make a decision on whether it is an acceptable amount of time to wait. Money was taken at point of order.
Now I’m considering cancelling my order and purchasing from a different company that can fulfil my order in a more acceptable timeframe.
Just be honest and upfront with these issues please. It makes the customer experience much better.
14 April 2026
Unprompted review
Reply from Aeyla
Hi Paul,
Thank you for your honest feedback.
We want to sincerely apologise for the confusion caused. We would never intend to mislead our customers.
We’re currently in the process of a major website migration. As part of this transition, we’re implementing key design upgrades to improve your shopping experience, many of which require custom coding due to platform limitations. At the same time, we’re also switching fulfilment centres, which has temporarily affected how some information displays on product pages, including processing timeframes.
Please know we never intended to keep you in the dark. We’re actively working to stabilise everything as quickly as possible, and your experience is genuinely helping us improve.
We’re truly sorry again for this experience and really appreciate your patience 😊
I have been trying to contact this…
I have been trying to contact this company. Ordered o 2nd April no goods received to date and NO updates
Cant reach anyone on the UK landlines that Aeyla says is their phones number, it belongs to another company who has been alerted
I would like contact please
15 April 2026
Unprompted review
Reply from Aeyla
Hi Deborah, Thank you for reaching out, and we’re really sorry for the delay. We completely understand how frustrating this must be.
We’ve recently experienced some website issues which affected how stock and order updates were displayed, and we sincerely apologise for the lack of communication this has caused. We did send out email updates regarding the delay, but we understand this may not have reached you or provided enough clarity.
Regarding the phone number, we’re very sorry but we don't have phone support at the moment.
We’re truly sorry again for this experience.
Great solution
Great solution
I’m so shocked these pillows have actually helped. With endless Chiropractor appointments to release my seized neck nothing has helped until now. I bought 4 making them less than £38 per pillow and they are super. I can actually look over my right shoulder whilst driving rather than turning my whole body. I’m really chuffed and would highly recommend these lovely supportive pillows.
12 January 2026
Unprompted review
Reply from Aeyla
Hi Laura,
Really pleased to hear they’ve helped you — especially after trying so much already. Being able to turn your head properly again must be a huge relief.
Just keep an eye on how things go, and if anything changes or the discomfort returns, it’s worth checking in with a professional. Thanks for sharing your experience, and glad you’re feeling better.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
Ive been waiting for my pillow for over…
Ive been waiting for my pillow for over 2 months they said its due to no stock left but still took my money i wrote to them saying a was unhappy, they said it would be here 9th April its now the 14th and still no pillow I would not buy from them again
14 April 2026
Unprompted review
Reply from Aeyla
Hi Kenrick, We’re really sorry for the delay and the confusion around the estimated delivery date — we completely understand how frustrating this must have been.
To clarify, the stock arrived at our warehouse on 9th April, but it still needed to go through processing before it could be dispatched.
Upon checking, your order was shipped on 11th April and is now on its way to you.
We truly appreciate your patience and are very sorry again for the experience.
Comfort personified
My order was delivered within a few days which after reading some reviews surprised me. The pillows themselves are absolutely lovely, so soft & comfortable. Definitely the best pillows I’ve ever bought & wouldnt hesitate to buy again.
19 November 2025
Unprompted review
Reply from Aeyla
Hi Webclient,
Thank you so much for your kind feedback.
We’re really pleased to hear your order arrived quickly and that the pillows have exceeded your expectations. It’s wonderful to know you find them soft, comfortable, and the best you’ve ever bought. That’s exactly what we aim for.
We truly appreciate your support and would be delighted to welcome you back as a customer anytime.
If there’s anything you need in the future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
I didn't believe the reviews
I didn't believe the reviews, I was skeptical. No need, I wake up now with no back ache or neck pain (arthritis). Definitely recommend this product. Thank you aeyla
1 April 2026
Unprompted review
Reply from Aeyla
Hi Bernadette,
Thank you so much for your lovely feedback.
We completely understand the initial skepticism, so it’s especially wonderful to hear that the pillow has made such a positive difference for you. Waking up without back or neck pain is exactly what we hope for our customers, and we’re delighted it’s helping with your arthritis.
Thank you as well for your recommendation. It really means a lot to us.
If there’s anything we can help you with in future, please don’t hesitate to get in touch 💛
Warm regards,
The Support Team
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