Placed an order and at the time I thought this person is dodgy as the insist on me buying more and more products. When they said pay family and friends I should have known I was being scammed! Avoid a... See more
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Happy to update review if this is resolved. Ordered on 15th September. Order not received by 22 September. (3-5 working day quoted) No contact details on website except a phone number, which is can... See more
First class service from Aesthetic Supplies as usual. Next day delivery of the ReMedium filler. This filler is absolutely amazing, I have definitely found my new go to! So easy to get amazing results,... See more
My order got delivered yesterday on time as always. Just gone on to the site to order more body filler and it’s closed down till further notice. I can’t help but think this is something to do with riv... See more
2.6
Poor
62 reviews
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UK aesthetics supplies (UK )is a…
UK aesthetics supplies (UK )is a complete scam!!!
I ordered items and paid £600, I was advised I would receive the order 3 days later!!!
I’m on week number 2 now and I still haven’t received anything, I contacted them after 7 days and told Them I thought this was all a scam and they said they wouldn’t take that kind of talk and refund my.....
I STILL HAVE NOT BEEN REFUNDED
I am about to contact the police today, please everyone stay away from
Thus company!!! They are a bunch of low life scammers
12 April 2021
Unprompted review
Reply from Aesthetics Supplies
Oh Adrian, how utterly predictable, for a paramedic you have an incredibly low patience threshold.
Where to begin.....
Let's start with your first two orders with us, September 21st and October 23rd, both delivered next day without issue, not entirely sure why you wouldn't reference that in your review other than it doesn't fit your narrative.
Moving on to the issue at hand, you ordered in Easter week, and your delivery schedule fell across the easter weekend, it is not therefore an unrealistic expectation to assume that an order may be delayed due to 2 bank holidays and a Sunday.
Unfortunately by the time the Easter weekend had finished, you had become so irate and abusive toward our staff that we cancelled the order, informing you that your custom was not welcome, apparently those of us in the distribution trade are not entitled to time off.
We were so relieved to discover that you were a paramedic because frankly you appeared to be in the verge of an aneurysm.
An important fact you missed out of your "review" is that your payment was made by card.... Intimating that you paid by another means obviously suits your agenda better to portray us having conned you, but again in the interests of balance I feel it necessary to correct you.
All of our payments at Aesthetics Supplies are made by credit/debit card card, this gives you and all of our other customers (thousands) the security of knowing you literally cannot get scammed.
We informed you that your payment would be refunded back to your payment card and we processed the refund accordingly.
You have subsequently seen fit to email and harass us every day regarding this, including the attempted use of (misguided) blackmail.
Our message has been the same, we have processed the refund via our merchant partner and that this can take up to 7 working days to reflect back on to your payment card.
Clearly you are a man of little patience (and probably other little things) but your issue isn't with us, your issue is with the wider banking system in respect of how card payments are taken/processed. Did you know, Adrian, that the largest e-commerce card processor in the world- "Stripe" actually takes up to 10 working days to process refunds? Heaven forbid we used Stripe as it's possible you may have exploded by that point.
So all in all, 66% of your transactions with us have gone without a hitch.
Your lack of patience, probably relating to an underlying narcissistic complex caused us to cancel your order.
As your order was placed by card we have to refund back to the payment card and this has a set timeframe that is not controlled by us.
So no fraud, no low life scammers, nothing of the sort.
In terms of your temper, may I recommend the self-help book:
Christopher's
Uncle
Nearly
Tumbled
This company is a scam
1 February 2021
Unprompted review
Reply from Aesthetics Supplies
Hi Christel,
Firstly I am very sorry that you have fallen victim to the scam website www.aesthetics-supplies.com.
Please be aware however that you have left a review of our website www.aesthetics-supplies.co.uk which is an entirely unrelated business.
We are working with hosting provider to get this scam site shut down but we can only do so if you post reviews in the correct company listing.
If you would like contact details of the owner of the store that scammed you, you can contact me on info@aesthetics-supplies.co.uk
Best regards,
Aesthetics-Supplies.co.uk
DONT ORDER!!
DONT ORDER!!! It’s a scam. I wish I googled before I payed for de products that I ordered. Shipping should take 3-5 day.. now I am on my second week and I got a mail that I have to pay 500 euros for a insurance so they can ship my stuff further. If I don’t pay they will confiscate my things.
Please don’t be a Fool like me, trusting.
Nowhere on there site this thing says, and the shipping company that write to me do not exist.
On the site I say they us schenker, ups, dhl and so on. That’s is also not true.
27 January 2021
Unprompted review
Reply from Aesthetics Supplies
Hi Ewa,
Firstly I am very sorry that you have fallen victim to a scam, it is all too common in our industry and we are working tirelessly to try and get the perpetrator removed from the internet.
The company that you are referring to is www.aesthetics-supplies.com, we area entirely different company with the web domain www.aesthetics-supplies.co.uk.
We have had aesthetics-supplies.com removed from one web-hosting provider however they simply migrated to another.
I have the contact details for the owner of the site so if you would like to message me on info@aesthetics-supplies.co.uk I can share this with you.
Please do rectify this post by putting it under the correct website- www.aesthetics-supplies.com and not our perfectly legitimate and long-standing aesthetics supplier site www.aesthetics-supplies.co.uk.
Thanks
First class service from Aesthetic…
First class service from Aesthetic Supplies as usual. Next day delivery of the ReMedium filler. This filler is absolutely amazing, I have definitely found my new go to! So easy to get amazing results, zero bruising on my clients & you actually need less of this product for great results. I could go on & on.. just completely awesome, 10 stars ⭐️
27 October 2020
Unprompted review
highly recommend
highly recommend ordered twice now ,came straight away great communication
No issues at all
22 October 2020
Unprompted review
Excellent service from aesthetic-supplies
I ordered late afternoon yesterday, delivered first thing this morning. Excellent first class service, I will definitely be ordering again
Maggie
2 October 2020
Unprompted review
New management seem to have sorted…
New management seem to have sorted things out. Products came next day (UK) with no issues.
22 September 2020
Unprompted review
Worst company ever
Worst company ever , big scam , I ordered $225 worth of product and they took $1200 from my card , I was able to do a charge back on my bank the very next day . The bank told me they used secure encrypted website to do this fraudulent activity
12 February 2020
Unprompted review
Reply from Aesthetics Supplies
You are referring to the Nigerian fraud company Aesthetic Supplies Pvt Ltd, not the UK company Aesthetics Supplies Ltd
Scam!!!
Scam! I had to request a chargeback from my bank to get my money back. Stay away.
24 December 2019
Unprompted review
Reply from Aesthetics Supplies
Unfortunately it was yourself who led the scam via chargeback and this was used as “evidence” in the case.
If I could score a zero star I would
If I could score a zero star I would. Completely unhonest company, didn't refund my order after being unable to honour it. No goods received, no refund received either. In fact when replying to one of my emails they replied from a very similar email address except it had an 'o' in supplioes!! In that return email they cc in their normal email address. I guess this is to deter you from sending further emails asking where your products or refund are. They also included in one of their emails detailed info from another dissatisfied customer including her name and address!!!! DATA PROTECTION INCOMPLIANCE RIGHT THERE! I STRONGLY SUGGEST YOU STAY AWAY FROM THIS COMPANY!
******UPDATE******9th April 2020
Er No!!!!!!! I have not been refunded. However, I'm sure my credit card company would love to see your reply on trust pilot saying that I have. I will contact them today and let them know that you're still lurking around somewhere. This company, in addition to being dishonest are absolute wind up merchants as well!!!
STAY AWAY FROM THEM.
12 December 2019
Unprompted review
Reply from Aesthetics Supplies
Unfortunately it was you who included the additional “o”. Our staff have a basic grasp of spelling. I also suspect your memory has failed you seeing as you forget to report that you were in fact refunded.
No refund
awful! As below I placed a order in September! And didn’t receive the product after been advised it is next day delivery, when I managed to message someone they replied and said they will cancel the order! I agreed and a email was sent cancelling the order, after waiting 2 weeks for a refund I had to contact my bank who then had to wait 30 days before the credit card company refunded me. This company clearly should not be trading. I did put a review up when it happened however I was messaged regarding it and thought I’d take it off as it may jeopardise my refund! It didn’t matter as they didn’t provide the refund anyway, be warned! Don’t do business with this company. Also I have email proof and evidence that the refund was agreed by this company! It was never refused!
15 October 2019
Unprompted review
Zero Customer Service
Ordered 8/30. My account showed I paid in full. I read the terms and conditions. I waited patiently 30 days for my products. I kept checking the website to see if the status of my order ever changed. It didn't. I emailed the company on 8/23 inquiring about the status of my order. I never received a response, but oddly enough, when I checked my account on the site, it showed my order as fulfilled. I thought, "Great, probably shipping soon." Not so much. The products should have shipped by 9/30. I waited a few days and emailed the company again (10/2) asking for a tracking number. No response. I emailed the next day stating I needed my product or a refund. No response. I just checked the website and here is what is reads..."Aesthetics-Supplies is now closed. Please obtain a refund from your card provider." I promptly called my credit card company for a refund. Disappointing.
9 October 2019
Unprompted review
avoid avoid
I have not written a negative review ever but I felt this was such a Terrible company I had no choice. I ordered needles and over two weeks later they still hadn’t arrived. The number on their website is never answered and auto voice message of which I left multiple messages which were ignored. I messaged them through their website and through the email address multiple times also which got ignored until I told them I was going to trading standards. All I wanted to know was roughly when they might arrive- pretty simple question. Then they decided to reply but still not an answer to my question of roughly est delivery time. Horrendous customer service - the worst I’ve ever experienced. I’ve asked for a refund. They told me I should have read the terms and conditions on their site for 30 day shipping. They think this is standard and acceptable for a uk company . My response was unless I’m buying from China then I expect it to arrive within a few weeks for a uk company. I will be going to trading standards if I don’t receive my refund. Avoid at all costs unless you can wait a month for your stuff to arrive. The nameless person who does reply to my emails is also very abrasive and rude , seriously lacking customer service skills to deal with a very simple query.
18 September 2019
Unprompted review
Reply from Aesthetics Supplies
Gillian, your £8 was refunded within the timeframes set out by our website
Unreliable/don’t buy from them
They don't even deserve any stars. I Ordered some items on 1st,June. The promise was delivery will be in few days. Items never arrived and money was never refunded eventhough I sent various emails and called for update or refund , even they promised to get the money on my account on 10/6/19.
I raised a small claim case against them and still waiting...
Don't buy from them
Dr m khalil
2 September 2019
Unprompted review
Absolutely awful company
Absolutely awful company. They didn't send out 3 orders I placed within days of eachother. I was ignored when I asked questions then only to be told weeks later thst I was getting refunded - which never ever happened. I pursued and pursued but to no avail!
I now had to get my bank involved to get money back.
After speaking with others in the industry I see I'm not alone in this problem.
29 August 2019
Unprompted review
Reply from Aesthetics Supplies
Dear Bree, I wish to make two points here because your comment lacks the necessary context for it to be classed as ‘honest’. Firstly, you came to us hoping to secure Botulinum Toxin because you did not have access to a prescriber (we assume our refusal to do this is behind your review). Secondly, there was no mention of the orders we did successfully send to you. Finally, you were very clearly told that due to the fraudulent activities if your peers, our merchant provider terminated our contract, this meant that we were unable to refund directly as for PCA compliance we don’t hold card details. You were advised at the earliest opportunity to reclaim via your card provider as that was the only option available. Your chargeback request was uncontested which enabled you to recoup your funds very quickly. As per the above, the reason for this issue was that a very large number of non-medic practitioners appear to believe it to be ok to take large orders from us and then try and claim the product wasn’t delivered. I assume you have little to no experience of taking card payments, but I can tell you that this illegal practice is the death of many online businesses. As it stands there is nobody who is owed anything by our company. We also explicitly state on our website that we reserve the right to take up to 30 days to deliver and that no practitioner should be ordering stock on a ‘just in time basis’ as our supply chain is from Scandinavia. I would also add that in reference to the orders you speak of, you ordered the lowest price filler which upon inspection we decided not to release due to health concerns. Context and a balanced description are vital to avoid defamation suits.
Reply from Aesthetics Supplies
Hi Chloe,
We aren’t really sure why you have left such a review given what occurred with your order.
You placed it on May 29th using a discount code that you weren’t entitled to. Nonetheless we honoured the order. On the day that we were shipping (inside our terms and conditions) you emailed us demanding a refund. We subsequently processed the refund when requested and also provided you with proof of postage generated.
Note on August 28th you ordered again from us?
Regards
Avoid
Avoid
Very very bad service, I’ve placed an order in May, on the website it was stated delivery within 3-4 days , however after one week of no delivery and concerns and apologies to my clients for delay I’ve read a small print in there policy that company is reserving rights to deliver within 30 days (which is pathetic with products like Dermal Fillers!!) , if there no delivery you only can claim refund after 30days, then you must to wait 30 days get your money back as this is one they covered too. In total 2 months waisted of time, loss in business and money holding, and must to order from different company. There is no customer service, no clear information,you can’t speak to anyone on the phone as the telephone number that provided on the website is never available and they receive only voice mails , this is one man business because someone is replying on your emails and it’s clearly the same person, he/she is answering in very very rude manner and very unprofessional, no names who is communicating with you and no apologies. Finally I have to ask my bank for chargeback to get my money back.
I would stay away and avoid and this company must be reported ASAP as I know many many of my colleagues had same problem.
19 June 2019
Unprompted review
Reply from Aesthetics Supplies
Hi Alina,
Many thanks for your review. Unfortunately there are some factual inaccuracies that we should address.
Firstly, the 'small print' that you refer to is actual just our terms and conditions. That you failed to check these before placing an order is not really our fault, they are very visible on the website.
Secondly, we state "up to 30 days" this is fairly standard delivery terms under the consumer contracts act that we are governed by.
Thirdly, you can claim a refund at any point before the order is shipped, we do not enforce the 30 day policy unless the order is partially complete or is in the process of being shipped.
Fourth, we are not a 'one man band' and the many customers/suppliers in the UK and Europe whom have met with us will testify to that.
Fifth, we were the ones who informed you to contact your bank to obtain a refund via chargeback. This is due to an issue with our merchant processor and not in any way related to our operations/obligations. The alternative would have been to make you wait until the payment processor issue had been resolved.
You will have noticed that we are not currently taking new orders, this is to ensure that all of our customers are provided with a fair service.
Ultimately, we cannot be held responsible for you not reading the terms prior to ordering nor the issues with our payment processor.
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