AES - Auto Electrical Supplies Reviews 151

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Found the part I needed quickly and easily through Google search. The pricing was fair and the website and checkout experience were all fine. Communication - i.e. order & dispatch confirmations and i... See more

Company replied

Rated 5 out of 5 stars

#UPDATE# Communicated with AES today and we had a great conversation with regards my purchase and possible solution to my problem. Thanks and hence the updated feedback. I received the produc... See more

Rated 5 out of 5 stars

Got through to gain more advise promptly and efficiently. Fast delivery at no extra cost. Super product and update and communication excellent. So good to speak to a lovely, real, helpful person. Alre... See more

Company replied

Rated 5 out of 5 stars

Arrived quick and well packaged. Getting the charging lead plugged in is fiddly. The Storage bag is good. Being cordless it's going to be so much easier to inflate/top up the car tyres... Keeping t... See more

Company details

  1. Auto Parts Store

Written by the company

Founded in 1992, AES specialise in the supply of Flexible Conduit Systems and Connector Interfaces that protect critical and electrical wiring assemblies within the automotive industry. AES sell and source aftermarket automotive products and associated accessories to suit a variety of customer specifications and projects.


Contact info

4.8

Excellent

TrustScore 5 out of 5

151 reviews

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Rated 1 out of 5 stars

Product not yet delivered!

Product not yet delivered!

18 March 2024
AES - Auto Electrical Supplies logo

Reply from AES - Auto Electrical Supplies

Apologies for the delay with your order, our sales team did email you explaining this item is on backorder and you were given an expected date of 23rd March subject to any shipping issues. Unfortunately the supplier did not ship this as informed and as a result your order was delayed.
Your order is due to be delivered by APC today. However, please contact us by phone 01924 364464 or email sales@aes.group if you have any issues we are more than happy to chase things and update order status- all our team are human so you won't have to deal with any bots!
Apologies again for any inconvenience caused.

Rated 4 out of 5 stars

Very compact product

Very compact product. BUT be aware it is polarity dependant, nothing in the instructions said this, it's not a major problem but I would have liked to have known beforehand as it didn't work at first and took time to fathom why.

18 December 2023
Rated 3 out of 5 stars

Quick & efficient, but wrong goods despatched

Service was quick and efficient, but the goods sent were not as advertised. I ordered 4 of the switched LED Labcraft lights. I was delivered 4 of the non-switchable Labcraft lights instead.

An excellent follow-up call explained their website and accompanying photos were wrong - showing the goods as a switchable unit. I appreciated the call and their assurance they will correct the website.

28 November 2023
AES - Auto Electrical Supplies logo

Reply from AES - Auto Electrical Supplies

Apologies for the confusion, this product is from the Apollo light range which has a number of product variants. It appears the descriptions had been mixed on our website. Thank you for bringing this to our attention and we have now taken action on the listings to ensure these are now clear.
Thank you for taking the time to speak with us following our call to you, and would have been more than happy to arrange the correct product to be sent to you, but appreciate you needed to fit these asap. Sorry for any inconvenience this may have caused you.

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