Aerotravels Reviews 

3,194
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 667 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for providing excellent and professional advice, making travel arrangements feel stress-free and wonderful. Reviewers appreciate the helpfulness, knowledge, and patience shown by consultants during the booking process. People feel well supported throughout their journey, citing experiences where consultants went above and beyond to meet specific needs and provide personalized care. However, some customers also noted instances where there were issues with the service, such as paperwork requiring attention only at the last minute. A few other people mentioned difficulties receiving refunds or securing return flights through the company, leading to concerns about trust. Additionally, some reviewers had experiences where specific requests, like advance breakfast arrangements, were not accommodated by staff.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, noting that staff members are consistently professional,... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly assistance... See more

Booking process

People report positive experiences with the booking process, highlighting smooth and stress-free... See more

Holidays

Reviewers highlight positive experiences with planning their holidays through efficient service and dedicated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Highly recommend Aero Travels!! Travel consultant Devin supported me through out planning my holiday in Georgia. It was really easy to communicate about my requirements and he worked accordingly givi... See more

Rated 5 out of 5 stars

The service I received was superb. Erikson was a great help and went over and beyond to assist me during my emergency situation, this happened twice. With both occassions, he made all arrangements sm... See more

Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND... See more

Rated 5 out of 5 stars

Very accommodating & helpful staff! Will definitely use again Aero travels in the future,highly recommended! Thank u so much for ur great assistance Ate Tess Laura!!!God bless!


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Holiday Accommodation Service
  4. Travel Aggregator

Written by the company

We are a travel company specializing in creating extraordinary travel experiences for your budget. With an absolute dedication to serve our customers end-to-end, complemented by our access to 153 airlines and 65,000 hotels from around the world, we focus on ensuring you have the best experience when abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,194)

707 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an excellent experience with Aero…

I had an excellent experience with Aero Travels, and in particular Marcus, who looked after everything from start to finish.

He was professional, responsive, and kept me updated throughout the entire booking process. He took the time to guide me through every step, explained where to find everything I needed, and made the whole experience straightforward and stress-free.

His communication and customer service were outstanding, and nothing ever seemed too much trouble. I would not hesitate to recommend Aero Travels and Marcus to anyone looking for a first-class travel booking experience.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was very well

My experience was very well, Alyssa was so understanding and honestly felt like speaking to a friend, she fixed any issues I had and checked us in when we asked her.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Harry, the best agent to deal with!

I always contact Harry when I have to check flight tickets. Harry has always been prompt and professional, he ensures to respond efficiently with the best options.
I truly appreciate his professionalism and the willingness to run the extra mile to provide the best service. Keep up the good work Harry you are truly a star!

28 July 2026
Unprompted review
Rated 1 out of 5 stars

We had a very disappointing experience…

We had a very disappointing experience with Aero Travels due to their poor customer service.

After our booking was handed over from a previous staff member to Ms. Sara, it became almost impossible to get any assistance. She did not answer a single one of our phone calls, making it extremely frustrating whenever we needed support.

When we encountered a serious baggage issue at Gatwick Airport, we contacted Ms. Sara for help. Unfortunately, she was not willing to listen to our concerns or offer any assistance. When I asked to speak to a senior member of staff or requested the contact details of a manager, she was unable or unwilling to provide them.

Good travel agents should be available to support their customers, especially when unexpected issues arise during travel. Sadly, that was not our experience with Aero Travels.

Based on the customer service we received, we will not be booking our tickets through Aero Travels again, and we cannot recommend their services to others.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

We coordinated with Mr Bawantha

We coordinated with Mr. Bawantha, and he delivered excellent service from the very beginning. He was professional, helpful, and made the entire process smooth and hassle-free. I highly recommend his services. Wishing Mr. Bawantha and Aero Travels all the very best for continued success.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I Used (Aero Travel) MY Travel Consultant Name is FREYA ELLIS.to plan our Trip to srilanka.she was fantastic.from start to finish !
She Listened to what we wanted and put together a great custom
Itinerary with in our budget .
She always answered our emails
Right away and fixed everything . will definitely book again !

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Alyssa was amazing

I recently had an emergency trip to South Africa, Cape Town and only had a few days to arrange a return flight. I struggled to get my own which was in budget and needed help. From the very first contact with Alyssa I felt supported and informed throughout. She went above and beyond and not only arranged the flight tickets but also got me great seats. She checked up on me from the start to the end of my journey. I could not have asked for a better service. Thank you so much and I have already enquired about my family trip next year.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Roshan Mansoor

Ishak has been very helpful throughout the process and he’s really kind, I would highly recommend him. We will definitely use Aero Travels again. Thank you so much!!!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with…

I had an excellent experience with Aerotravels. They went above and beyond to help me find the best airfare for my family, taking the time to work around our preferred travel dates and affordability. Their patience, professionalism, and dedication made the whole booking process stress-free.

A special thank you to Scott for all the hard work and effort he put into finding us the best possible deal. His outstanding customer service and attention to detail were truly appreciated. I highly recommend Aerotravels to anyone looking for great prices and excellent service. Thank you again, Scott!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

THIS TRAVEL AGENTS GENERALLY ARE VERY…

THIS TRAVEL AGENTS GENERALLY ARE VERY PROFESSIONAL PATIENT KINDLY AND ALWAYS MEET YOU HALF WAY. I HAVE DEALT WITH WONDERFUL WORKERS SARA LAURA AND NOW ALYSIA . I WOULD RECOMMEND THIS TRAVEL AGENT AND THESE PEOPLE ANYTIME PLEASE COME AND BOOK WITH THEM THEY ARE ALWAYS HAPPY TO ASSIST YOU DAY AND NIGHT

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Aerotravel

I was looking for a flight to philippines then I was looking online so greatful I found in facebook Aerotravels they are very helpful to find my flight and I'm satisfied their service very patient the booking process.
Especially Leena very effort anytime i have any inquiry she always their.
Highly recommended who ever looking for a flight anywhere.
Thank you Aerotravel

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Appreciation

I am happy with the service I have received from Aero travel. Erickson was especially very accommodating and helped with booking my ticket. The process was also hassle-free.

I appreciate the help I have received, I recommend Aero travels for anyone who wants to book their plane tickets.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Aiden Cole.

Aiden Cole.
Was extremely helpful with our booking and spent a long time finding exactly what we wanted for our holiday. Paul Francis

26 July 2026

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