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Aeroflow Urology Reviews 688

•
TrustScore 5 out of 5

4.8

Medical Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 677 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their fantastic results and great quality, which are often described as essential and helpful for their daily needs. The service is frequently highlighted as excellent, with many appreciating the ease of ordering, reordering, and the timely, discreet delivery of supplies. Reviewers also commend the staff for being polite, professional, patient, and helpful, making the overall experience very positive and supportive. However, some customers also noted occasional issues such as delays in getting orders sent out, or needing new documents for monthly orders, which caused temporary hiccups in their supply chain. A few other people also felt that the process to get started was a bit tricky or that their specific product requests, like cleansing wipes, were not immediately added to their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with how well... See more

Delivery service

Consumers find delivery service to be positive, consistently praising its speed and reliability. Many... See more

Service

Customers consistently note positive experiences with service, expressing great satisfaction and gratitude... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Order

Customers report positive experiences with the ordering process, finding it easy and convenient to place and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a few questions, called in the young lady helped me right away checking product information for me and answering all my questions. Was very polite and explained very well so I could understand.... See more

Company replied

Rated 5 out of 5 stars

The products I have had the opportunity to try have shown fantastic results. Even after needing to go to smaller size 'underpants' the customer service was above nice and understanding. When my produc... See more

Company replied

Rated 5 out of 5 stars

Anytime I talk to anyone on the phone, Everyone is always so super nice. I have never had a bad experience with Aeroflow. We are having problems trying to find a correct size right now and they are... See more

Company details

  1. Medical Equipment Supplier
  2. Hospital Equipment and Supplies Store
  3. Medical Supply Store

Written by the company

Aeroflow Urology is a national provider of insurance-covered, medical-grade incontinence supplies for both adults and children experiencing bladder leakage. We specialize in making it easy to receive essential bladder control products—such as children’s diapers and pull-ups (for ages 3+), as well as discreet adult briefs, diapers, and pull-ons—delivered directly to your home at no cost through insurance. • As a HITRUST-certified provider, we’re committed to protecting your personal health information while delivering high-quality medical products you can trust. Our knowledgeable, compassionate care team handles the details for you by navigating insurance requirements and managing all necessary paperwork, so you can receive your monthly supplies smoothly and stress-free. • Why Customers Choose Aeroflow Urology: Insurance-Covered Supplies, we work to maximize your benefits so eligible products are completely free. Convenient Home Delivery, reliable, fast shipping straight to your door. Trusted Nationwide, serving thousands of customers with personalized incontinence support. Dedicated Care Team, friendly specialists who guide you every step of the way. • Eligibility & Support: To see if you or a loved one qualifies for insurance-covered supplies, visit http://aeroflowurology.com/tp or call our care team at 844-276-5588. We’re here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

688 reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been using Aeroflow Urology for…

I have been using Aeroflow Urology for years now. When I have to call, the staff is always friendly and extremely helpful!

22 January 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for being a loyal Aeroflow Urology customer and trusting us with your care, Debra!

Rated 5 out of 5 stars

I love your product

I love your product. It’s really wonderful. It’s amazing how it keeps me dry.

22 February 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

We're so happy to hear you're satisfied with your products, Angela!

Rated 5 out of 5 stars

Very Satisfied!

Never any problems. This is the best company. Always keep my supplies in stock and shipping is fast and easy. Customer service is prompt, courteous and professional. No complaints about this company. Very satisfied.

20 February 2026
Unprompted review
Aeroflow Urology logo

Reply from Aeroflow Urology

Thank you for your wonderful review and for choosing Aeroflow Urology, Tammy!

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