While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Shipping Service

Written by the company

Bienvenidos a Aeroenvio: Tu puente internacional para compras en línea. En Aeroenvio, nos especializamos en facilitar la compra y envío de productos desde las más reconocidas tiendas en línea, como Amazon y Shein, directamente a Cuba. Nuestra plataforma de intermediación y logística está diseñada para superar las barreras de envío internacional y abrir un mundo de posibilidades para nuestros clientes cubanos. ¿Cómo funciona Aeroenvio? Simplemente elige el producto deseado en nuestra plataforma o copia y pega el enlace de Amazon.com o Shein en Aeroenvio. Nosotros nos encargamos del resto, desde la clasificación aduanal hasta el cálculo transparente de costos, incluyendo impuestos y tarifas de envío. Realiza tu pago de manera segura y sigue tu pedido hasta la entrega. Beneficios exclusivos de Aeroenvio: Acceso Global: Amplio catálogo de productos internacionales. Transparencia Total: Precios claros, sin cargos ocultos. Seguridad y Confianza: Pago seguro y seguimiento detallado de pedidos. Soporte Inigualable: Nuestro equipo de atención al cliente está listo para asistirte en cada paso. Experimenta la comodidad de comprar en las tiendas más grandes del mundo desde la comodidad de tu hogar en Cuba, con la seguridad y rapidez que solo Aeroenvio puede ofrecer. ¡Únete a nuestra comunidad y descubre la manera más fácil y segura de comprar en línea!


Contact info

4.0

Great

TrustScore 4 out of 5

72 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

a unique shopping experience

I am really pleased to buy and send my packages with Aeroenvio. I will definitely recommend it to many friends so that they can use it as an excellent service, which provides a huge opportunity for many Cubans to access necessary products of all kinds. I must also highlight the agility with customer service, the response times and the speed in the delivery of the product to my hands at home (less than the stipulated time for the type and delivery time), well worth the wait. I will definitely continue buying and using their services. They already have a permanent customer in me for life. Thank you and blessings.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

They're the best

I am incredibly pleased with the service provided by AeroEnvio! All of my items arrived in just 15 days, and everything was in perfect condition. The communication during the waiting period was excellent, with timely updates that kept me at ease throughout. I highly recommend them to anyone in need of a reliable shipping agency. Thank you, AeroEnvio, for a flawless experience!

Estoy muy complacido con el servicio de AeroEnvio. Todas mis cosas llegaron en solo 15 días y en perfecto estado. La comunicación durante la espera fue excelente, con actualizaciones que me dieron mucha tranquilidad. Los recomiendo al 100 % para quienes necesiten una agencia de envíos confiable. ¡Gracias, AeroEnvio, por una experiencia impecable!

23 October 2024
Unprompted review
Rated 4 out of 5 stars

A friend bought and sent 3 small…

A friend bought and sent 3 small shipments to Cuba on sept 20th last year.
This date Jan 15th 2022, correos de Cuba doesn't know where the shipments are and the CEO of aeroenvio doesn't answer the phone anymore.
It all looks shady to me.
I will change my review as soon as I get any updates from Cuba or CEO.
DYOR before using this service.
EDIT: I have just received my packages after a loooog wait of 6 months! They delivered as promised, but it all seems couriers are not working as expected.
Everything is fine. If you live in Cuba, be patient.

15 January 2022
Unprompted review
Show reviews in all languages. (72 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look