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Aerobasegroup Reviews 379

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TrustScore 5 out of 5

4.9

Vehicles & Transportation
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Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often going above and beyond expectations. The response times are consistently praised as quick and efficient, contributing to an overall excellent customer service experience. Many people also appreciate the quality of the service and products offered. However, some customers mentioned receiving incorrect products despite prior communication and specification sheets, leading to dissatisfaction when returns were not accepted. This specific issue caused a few people to decide against future business with the company.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Response time

Reviewers express high satisfaction with response times. Customers consistently praise the swiftness and... See more

Customer service

Consumers find customer service to be positive, consistently describing it as professional, helpful, and... See more

Service

Users describe positive interactions with service. Customers consistently praise the professionalism,... See more

Product

Clients share positive opinions on product, especially regarding the company's ability to source hard-to-find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anytime that I have reached out to Aerobase for sourcing and pricing on products, Conor is always quick to respond. Conor goes above and beyond -- even when I send him oddball requests. He has always... See more

Rated 5 out of 5 stars

Great customer service from Matt Williams! I reached out requesting a quote for a hard-to-find part, and while many others simply ignored my inquiry, Matt took the time to respond personally - even th... See more

Rated 5 out of 5 stars

We have been dealing with AeroBase group for up to 8 years. They are very diverse in terms of inventory and product base. But you need a 'soldier or pilot' to get things going professionally and not... See more

Rated 5 out of 5 stars

I have been working with Brandon Adams and he has been so helpful! His responses are immediate and his professionalism is above and beyond! When I get an email response from him, I'm always put at e... See more

Company details

  1. Vehicles & Transportation

Contact info

4.9

Excellent

TrustScore 5 out of 5

379 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mr. Pokorny

We've enjoyed working with Mr. Pokorny, and his professionalism and dedication are outstanding. The quality of the products is excellent, deliveries are always on time, and his customer service is second to none. He is always attentive and responsive and goes the extra mile to ensure everything runs smoothly.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Mr Marc Martinez

Mr. Marc Martinez has been a great help with quoting the product that my customer has been looking for. Quick replies with all the pertinent information.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Ron Canniff

Mr Canniff is exceptionally knowledgeable, speedy on his responses, and especially efficient. I appreciate doing business with someone I can rely on every time. Thank you, Ron!

3 April 2025
Unprompted review
Rated 5 out of 5 stars

MR rob

MR. Robinson is a great supportive rep. Quotes come back fast and consistent. great company and customer service

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Jen Abramson AeroBase

Jen Abramson has been tremendous to work with, quick response time and always helpful. Amazing customer service and great at sourcing parts.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Mr. Conor H.

Mr. Conor is highly responsive, professional, and great to work with. He goes the extra mile to secure the best offers through thorough checks. Kudos to Aerobase for having a dedicated team that truly values its clients!

25 January 2025
Rated 5 out of 5 stars

amazing service

Mr. Robinson came back to me so quickly with a reply and further answered all my questions . I am hopeful that i will be able to send the order. Great customer service is a rare commodity these days. So happy that I reached out .

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Jake Armstrong is Elite Status

I had the pleasure of working with Jake Armstrong recently, and I was highly impressed by his prompt response to my request for a quote. Jake's charismatic and courteous demeanor made the entire interaction smooth and enjoyable. He demonstrated a high level of professionalism ensuring that all my questions were answered thoroughly and efficiently. It's clear that Jake takes great pride in delivering exceptional service, and I wouldn't hesitate to recommend him to anyone seeking a reliable and knowledgeable professional.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Jen A

Jen A. is my trusted go-to for hard to find items or helping me out part sourcing. Aerobase group alwasy works hard to support their customers and a great resource.

25 March 2025
Unprompted review

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