aerialandsatelliteexpress.co.uk Reviews 

1,348
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely polite, punctual, and efficient when handling installations and repairs. Consumers appreciate the prompt responses and smooth communication, noting that technical problems are resolved quickly and cleanly. Reviewers often share that engineers explain everything clearly and leave everything working perfectly. However, some reviewers were not happy with the pricing, mentioning that services were overly expensive compared to expectations. Some people also felt that the final charges were unexpectedly high after initial quotes were given. A few consumers noted that costs could be quite burdensome for simpler tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, frequently praising punctual arrivals, prompt... See more

Staff

Clients share satisfaction on staff, frequently highlighting punctual arrivals, helpfulness, and professional... See more

Price

Customers had ambiguous experiences with price, as some reviewers reported very reasonable costs and... See more

Product

People report ambiguous experiences with product, noting it functions adequately and delivers a great picture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tim and his engineer, arrived when they said they would. They asked what I was looking to do, I explained that I wanted all the old cables removing from the property and to have 3 new arials insta... See more

Company replied

Rated 5 out of 5 stars

Due to bad interference on our television sets, we contacted Aerial Express. They replied immediately, saying that an engineer would call us the following morning, giving a time slot. The engineer ar... See more

Rated 5 out of 5 stars

Very efficient company. After I asked for a quote I got an almost immediate. phone call telling me an enineemn would contact me in the morning to arrange coming out to give an estimate. A very job was... See more

Rated 5 out of 5 stars

Young man was very friendly and proceeded to fully explain the solution to my ongoing problem of losing channels on my freesat. He proceeded to fix the problem in 5 minutes which amazed me but really... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Gutter Cleaning Service
  3. Locksmith
  4. Security System Installer
  5. Telecommunications Engineer

Written by the company

Aerial & Satellite Express directly employ highly skilled Aerial & Satellite repairs services installers who are local to you. Because they are local, they are on hand to provide a broad range of digital television services usually within hours of your telephone call, and more importantly, have in-depth knowledge of your area and signals being received for services such as Freeview, Freesat, Sky or a range of satellite systems. WHY USE Aerial & Satellite Express ? > All Aerial & Satellite Express Installers Have Years of Experience > Local Installers, With Indepth Knowledge of Your Area > Full Public Liability Insurances & Our Aims > Quality Materials & Tools To Ensure The BEST Installation > Price Match – We Will Match Any Quote On A Like For Like Basis* > SAMEDAY SERVICE – Usually Within Hours Of You Initial Contact!!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(1,348)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Good Installation company.

Despite a problem with engineers off sick and on holiday, the installation company pulled the stops out and diverted an engineer from another location to complete the job, he arrived on time, very thorough and finished the job in no time at all, I'm very happy with the end result👍

Despite a short delay, this company completed the job in less time than local installers could do, I have no hesitation in recommending A&S Express

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I was very pleased with the service I was given. The engineer immediately knew what the problem was and gave excellent advice as to what needed to be done. He completed the job thoroughly and quickly - informing me at each stage what was happening. The engineer also gave us further information on how to further enhance our television signal. I would thoroughly recommend this company.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

The engineer was a nice chap when he…

The engineer was a nice chap when he came to price up.
But being lied to as when he would be scheduled to turn up was a big no no.
Two days in a row no show - you get told around 4pm they cannot make it on the day promised.
So I gave them a second chance but they did not respond to my email request. I shopped around and got a quote half the price.
So I do not recommend at all.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent.

Excellent - nothing more I can say really, he was friendly and got on with the job - many thanks

29 April 2025
Unprompted review
Rated 2 out of 5 stars

Poor charging structure

Cannot fault response even though engineer was late by over an hr without a courtesy call to say he was running late. Here 7mins and charged £114! I was accused of tampering with the lead from wall socket to TV. I pointed out that the last person to fiddle with it was him when he fitted the satellie dish in December as he couldnt get a picture. I was given a metre of cable which took 2 mins. The rest of time was issuing a payment via 2 phones! I do think the high charge was ridiculous for a metre of cable. I did email to complain but never received a reply. I would not use nor recommend this company. .....

Had answer to my email by phone. Agreed I was over charged and would reimburse me within 7/10 days but it never came. They emailed me to offer me a "good will gesture" to take down my review!!!!!

22 April 2025
Unprompted review
Rated 5 out of 5 stars

A very professional service

The engineer turned up on time and kept me fully informed of what he was doing. Unfortunately the problem recurred a couple of weeks later but once again I received a prompt response and all was sorted under the guarantee. Very good service!

8 May 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Great service from initial phone call to work carried out.
Engineer very helpful and experienced.
Explained everything along the way so as to ensure we understood .
He arrived on time was very respectful of our property and very polite and friendly.
Would have given 5 stars but personally we found them very expensive.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

TV Reception Services

I found that the engineer was knowledgeable and easy to engage with. His services focused on TV reception which included having to replace masthead etc. Job was very well executed.

29 April 2025
Unprompted review
Rated 3 out of 5 stars

Extremely expensive

Charged £90 for 5 minutes work
Supplied nothing except knowledge
Engineer was a nice guy and knew what he was doing
I reckon the job was worth £50 maximum
I would never use the company again
Expensive mistake by me due to circumstances at the time

20 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

The engineer came out the same day and fixed the new aerial and made sure all channels were working. Spent a bit of time to be certain everything was working.
Friendly chap.
Would recommend

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Ryan was friendly,efficient and quoted a very reasonable price. He explained what was needed and completed the job and once completed told me how to use. Extremely satisfied with his professionalism.

3 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing same day service

Amazing same day service. The lovely guy, Alma Dube, who came out spent a long time sorting out various issues including taking down old satellite dish and replacing with new one. This in the cold and dark. Cannot praise enough!

23 December 2024
Unprompted review

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