I purchased a Brayden baby manikin from this company approximately nine months ago at a cost of just under £900. It has only been used on a small number of occasions for teaching, but after around... See more
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The items arrived on time and in good condition, however the costs rose because UPS estimate the import/carriage charges, I certainly did not expect an additonal charge of such a large amount. So Ser... See more
I was looking for a replacement battery for the defibrillator. I found this company's website and ordered the required battery because their website showed it as a stock item. However, the next day... See more
The item was ordered on 2nd December and my account was immediately debited, however the item was "not in stock" and I was not advised of this. It was only when I queried what was happening was I i... See more
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Company details
Written by the company
About AEDexpert | Medisol AEDexpert is the UK web shop for Medisol, a Dutch supplier of Automatic External Defibrillators (AEDs). Founder and CEO Pieter Joziasse, a former paramedic, founded Medisol in 2001 to supply AEDs, accessories and resuscitation manikins and equipment to anybody who needs them. Medisol has fast become Europe’s largest independent supplier and market leader in the sale of AEDs and resuscitation manikins and has won a Golden Gazelle award for the top 100 fastest growing companies in The Netherlands, every year since 2001! Our mission is to ensure everyone around the world has access to a defibrillator within 6 minutes! AEDexpert.co.uk was opened in 2012 for all UK customers, followed by AEDexpert.ie for Ireland, we now ship throughout the world, with thriving Arabic, European and International markets. All orders are shipped direct from our centrally located warehouse in Vlissingen. Our experience and professionalism ensure you of an excellent shopping experience and our friendly expert sales teams are always available to offer advice, answer questions and solve problems. At AEDexpert, you are not referred to a call centre, real people and dedicated employees will deal with all aspects of your transaction personally. Free delivery We offer free UPS tracked shipment, regardless of the size of your order! Export brokerage fees where applicable are not included.
Contact info
Mercuriusweg 12, 4382NC, Vlissingen, Netherlands
- +44 (0) 1223 790124
- info@aedexpert.co.uk
- aedexpert.co.uk
1.3
Bad
132 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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They have been very responsive to all…
They have been very responsive to all my doubts. i am very thankful for every thing!
13 January 2020
Unprompted review
Reply from AEDexpert | Medisol
You are very welcome Lucas. If you have questions in the future, do not hesitate to contact us, we are very happy to help .
Reply from AEDexpert | Medisol
Thank you for taking the time to leave us feedback Iain. We are always on hand to help in the future if you have any questions or enquiries.
Reply from AEDexpert | Medisol
It is good to hear you were happy with our service Jenna. If we can be of any assistance in the future, we are always on hand to help.
Speedy service when replacement parts…
Speedy service when replacement parts needed
27 November 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for taking the time to leave feedback for us Hayley. We are glad we were able to help you quickly and efficiently so that your defibrillator was back in action as quickly as possible.
Very helpful customer services plus a…
Very helpful customer services plus a good range of products & packages.
28 October 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback Ricky. We hope to see you again soon, but if we can help in any way in the meantime, we are just a phone call or email away!
Excellent Service, can Recommend. irmed
We received excellent service from AEDexpert when purchasing replacement items for our community defibrillator. The customer service team called us back promptly when we had a query placing our order, the required items were confirmed as in stock and shipped same day. Items were delivered promptly by UPS within the scheduled 2/3 day time period.
8 October 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback Andy. We are happy that everything went smoothly for you and lived up to our high customer service standards. You are welcome back anytime and if you have any further questions or queries, we are always here to help.
What an excellent service I got exactly…
What an excellent service I got exactly what I needed after discussing it one of there informed staff, it arrived as promised
Many thanks
Dave Williams
Greasley Mineres Welfare
12 September 2019
Unprompted review
Reply from AEDexpert | Medisol
We are glad you are happy with the service received Dave. Thank you for your feedback and for a very pleasant transaction, if we can help you further in the future, please do not hesitate to contact us.
Delay in receipt of product
Order placed on 28-08-2019. Web site implies rapid dispatch but as at 04-09-2019 my defibrillator not arrived and no e-mail information yet received.
I look forward to receiving the product as it has a good reputation.
4 September 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback Geoff. Your order was placed late at night, outside of our office hours and therefore received by us on 29-08-2019, naturally it is not possible for us to dispatch items that are not in stock, the delay and our apologies were communicated to you by telephone on 03-09-2019. As mentioned on the website, you are always welcome to contact us for stock availability before placing an order, especially if an item is required more urgently. As discussed during our telephone communication, we will contact you as soon as we have an eta for the product, we hope to fulfil your order very soon.
Reply from AEDexpert | Medisol
Thank you for taking the time to leave feedback for us Paul. We are very happy that we were able to help and advise you through a very smooth transaction. We are always ready to help if you have any questions or queries in the future.
Really great service
Really great service. Candy was extremely knowledgeable and helpful.
26 July 2019
Unprompted review
Reply from AEDexpert | Medisol
We are very glad we could help you Claire. Your new defibrillator will be ready for the start of the new term. If you have any problems or questions, you are always welcome to contact me.
Reply from AEDexpert | Medisol
Thank you for your feedback Diane, we are happy that everything went well, we aim to please and are at the end of the telephone if you need help, advice or guidance in the future.
Reply from AEDexpert | Medisol
We are very happy that you were satisfied with the service you received David, we hope to welcome you back soon.
Excellent all around
Excellent all around. Cheapest by far, great clear communication and very fast delivery. Delighted I used them.
27 March 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for your feedback Ian and for a very pleasant transaction. We would be delighted to welcome you back anytime and we are always at the end of the telephone if you have any questions or need advice.
The unit is purchased was a 2018 it was…
The unit is purchased was a 2018 it was new unit so should have been a 2019 lost a year of warranty.
Customer service is shocking called me to have a go about the review is left don't use the service if you don't want feedback
27 March 2019
Unprompted review
Reply from AEDexpert | Medisol
David Booth, thank you for your feedback, we would have welcomed discussing your concerns with you personally, but you have made no prior attempt to contact us. Defibrillators are not ''made to order'', but as with all types of products, they are produced in bulk, before being distributed to shops and online sellers such as ourselves. Your defibrillator is a new defibrillator, perhaps manufactured in December 2018, it is now only March 2019. The date of manufacture has no bearing whatsoever on the newness, quality or reliability of the defibrillator. I called you out of courtesy, only for the purposes of reassuring you that your warranty starts from the date of purchase, not the date of manufacture of the device.
Good service and no problem with…
Good service and no problem with delivery.
14 March 2019
Unprompted review
Reply from AEDexpert | Medisol
We are glad you were happy with our service Ray, it was a pleasure helping you and you are welcome back anytime!
Reply from AEDexpert | Medisol
Thank you for your feedback, you will be welcome back anytime. We are just a phone call/email away to answer any queries or provide expert advice.
UK Buyer - Excellent Company
UK buyer - incredibly helpful staff and great communication. This is my second purchase, both have been brilliant and will continue to use them for all our AED needs
8 February 2019
Unprompted review
Reply from AEDexpert | Medisol
Thank you for taking the time to leave feedback for us. We are happy to hear you had a stress-free shopping experience with us and we look forward to welcoming you back in the future. We are always on hand if you have any questions in the meantime.
Great service
Great service
Prompt response to enquiry, good price and efficient delivery
22 January 2019
Unprompted review
Reply from AEDexpert | Medisol
We aim to please! We are very glad you were happy with your shopping experience with us and we look forward to welcoming you back in the future, where you will receive the same level of efficient, expert and friendly service. Thank you for taking the time to leave feedback for us.
Reply from AEDexpert | Medisol
Thank you for taking the time to leave us feedback. We hope to see you again in the future!
Good advice received from AED Expert…
Good advice received from AED Expert resulted the purchase of a Zoll +
AED. The process was quick and easy and delivery was as promised. The AED hasn't yet been used (and hope it remains that way) so can't talk about the product.
The Zoll came with a wall cabinet and is now in stu at the local golf club.
19 October 2018
Unprompted review
Reply from AEDexpert | Medisol
Many thanks for taking the time to leave feedback for us. We are happy that we were able to assist you with the advice that you needed to make the right choice of defibrillator for your club. We are always at the end of the telephone if you have any questions or queries in the future.
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