Adyen Reviews 425

Please do not use this payment method under any circumstances; If they have problems with your order, they are not responsible for anything or help with mediation with the company. They will never get their money back. A disaster. I will never trust you again.

Stay away from this payment gateway. We have had numerous problems over nearly 2 years working with them. The support is fast but they rarely offer any meaningful solutions. We lost 1,000s EUR from several clients that systematically returned our direct debit charges, and Adyen never notified us that was happening. There is absolutely no report, nothing that warns you that payments are not going through. When contacting support they argued that we should have paid for an additional service that would basically do that. To notify if a payment is not successful, it's a basic service. I mean, you are payment platform!

The backoffice UI is bad beyond comprehension. It is very hard to understand what Adyen is doing with your money (and I'm an engineer with an MBA), the reports you can get are very basic and getting insights on your transactions, much less understand them, becomes almost imposible.

Last but not least, they sell on low price. However beware because the low rates they advertise apply only for non-commercial visa and MC. If you receive payments with commercial cards (Visa and Mastercard), which is the case if you run a B2B SaaS business, be prepare to pay 2-3x, which makes them 50-70% more expensive than a plug and play solution like Stripe. So our effective fee was about 2.4% (1% more than Stripe who does not offer a full merchant account).

The interesting thing is that the same acquaintance that told me about Adyen a few years ago is now also moving his €20m+/year business away from Adyen to a competing solution, after having been with them for several years. Basically because the same problems. That says it all.

Conclusion: we integrated a new payment platform (with a full merchant account, just like Adyen) in our system and left Adyen last month. We could not be happier.

We are looking to move approx £2M of card processing to a new provider for one of our business units. Despite contacting the sales team 5 times even from different email addresses (thinking it was odd and maybe my messages were in a spam box or something) not one reply. We process approx £15M total per year. If I was CEO of Adyen I would fire the head of sales... comical how much business they must be losing if they can't even get back to clients after the initial email asking for more info or perhaps we are too small but a simple polite email costs nothing saying so).

Negative 5 stars for Customer Service ( Lisanne )

Our website is under construction and we are a new startup that looking for a payment gateway. Recently, we reached out to Adyen and try to ask some simple questions and she refused to answer those simple question. Saying that they are unable to proceed with our inquiry as our website isn’t fully functional at the moment. Maybe we are from Asia? Or she’s just trying to chase away beginner merchant? Not helpful at all. We are just asking information, not applying for a live account yet. Is it so difficult for you to provide some information on those simple questions? We consider that as rude. We will never ever think of using Adyen again.

Please state on the website that new merchants are not welcomed if you don’t like to accept new merchant. It’s wasting everybody’s time. Feeling disappoints with Adyen’s Customer Service.

From the 26th of July, you have refund 3 transactions from Pepperstone UK to my MASTERCARD debit card.
It is 05 July, 11 days later (7 working) and I have not received it yet.
Name the bank behind my refunds.
Tell me who use my money all this days!

They don't work with new businesses, here's their reply to my application:

"it is not our current focus to onboard marketplaces that are just starting out.

The requirements for our marketplace solutions are as follows:
̵ Already processing payments
̵ Steady cash-flow or venture capital"

So why just don't put it to their web site as a statement before asking to signup. Isn't it cheating?