Nothing on their door or on their website to say they have gone bust! 2 wasted journeys! I’ve been a customer since day 1 in their original store! They could have at least told those on their database... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 2 pairs Brooks Levitate by accident & was phoned before despatch asking if order was correct. Explained & they were happy to refund me no problems but decided to keep with being such a good pr... See more
Company replied
Went with other half to spend his Christmas present, I wasn’t expecting to buy anything however the range of trainers swayed me otherwise. The staff were friendly, welcoming and knowledgeable. No pres... See more
Company replied
After suffering with shin splints I was recommended by a friend to try the Peterborough store to help out with a new trainer purchase. First time going here, was looked after by a professional runner... See more
Company replied
Company details
Written by the company
Specialist running stores in Peterborough & Cambridge. Clothing, accessories, advice, running shoe fitting, gait analysis, shoes that are right for you whatever your ability.
Contact info
4 Titan Drive, Fengate East, PE1 5XN, Peterborough, United Kingdom
- 01733 891111
- info@advanceperformance.co.uk
- advanceperformance.co.uk
4.5
Excellent
306 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mitchell
Mitchell, who eventually served me when he could at Cambridge shop on the afternoon of 6th Oct, was excellent. The other two lazy, ignorant members of staff who were in work avoidance mode made it a below par experience. I could clearly hear both chatting out the back after Mitchell had asked one of them to serve me. Whilst I was waiting one member of staff even walked through the shop to go outside and make a phone call and saw me waiting, but chose to completely ignore me. When Mitchell finished serving the customer he was dealing with me he immediately started serving me. Mitchell should get a good review but the overall experience wasn’t up to the usual high standards due to his poor performing colleagues.
6 October 2022
Reply from Advance Performance
We're pleased that Mitchell was able to help you and sorry that you felt ignored by our team, who do often handle telephone calls and deal with other duties away from the shop floor. We aim to be as responsive as possible and prioritise customers in the store.
Your feedback has been noted and passed along to managers.
Awesome service
Awesome service, top quality trainers at an amazing price. You guys rock
10 October 2022
Reply from Advance Performance
Many thanks for the review
Absolutely 1st class and quick!!!!
Ordered on the 11/10/22 afternoon and the order came by 8.30am the next day. Great price, superfast service - honestly these guys have their sh/t together big time!!! Well done 👏
12 October 2022
Unprompted review
Reply from Advance Performance
Thanks for the great review and feedback
Really friendly staff
Really friendly staff, had the product I wanted and quickly showed me where it was in the shop
10 October 2022
Reply from Advance Performance
Thanks for taking the time to leave us a review
Not happy at all
Not happy at all, was sent the wrong size shoe because of computer error and was not even sent a free return label and had to pay to return the shoes
30 September 2022
Reply from Advance Performance
Hi Ladan,
Thank you for taking the time to give us your feedback.
Please accept my sincere apologies if we have not delivered the excellence that we strive for.
I am slightly confused by your post, as I understand we were waiting for you to respond to our emails.
However, please be assured that return delivery would always be paid if we have made an error.
We strive for top class service, and anything less would simply not be accepted at AP.
Please feel free to call me on 01733 891111 to discuss further.
Many thanks
Martin Jennings - MD
Reply from Advance Performance
Hi,
Many Thanks for the ***** review.
Its a pleasure to to be able to help you out in anyway we can.
Mike and the Advance Performance Team
Imagine being a non-runner but someone…
Imagine being a non-runner but someone who realises the benefits plus has to maintain a level of fitness for work. So you grind the miles out because you have to but you are getting on a bit and the grind gets harder and the body hurts more each time.
You finally make the choice to invest in yourself and ask for help. Enter advance performance at Peterborough. More specifically Simon who without out judgement and a friendly face puts me through my paces. The gait analysis is amazing. You know things are not right but you don’t look at your feet when you run. Boy were things not right I was over pronating something rotten and I never knew. But then I just ran in generic gym trainers that just felt comfy.
So next step trying on shoes to help correct this. It was clear Simon knew what he was talking about as the difference in the first pair was amazing. So three pairs later and a run outside I had the shoes I needed and wanted. In life you normally get one or the other but I was lucky to get both. Thank you Simon.
4 October 2022
Unprompted review
Reply from Advance Performance
Hello Matt,
I hope you are well.
Many thanks for taking the time to write us a review.
We are proud to be able to provide you with a service you enjoyed.
Simon is a superstar, A brilliant athlete in his own right and wonderful with delivering APs customers with his experience and knowledge. We are very proud to have him on our team.
We hope you are enjoying your new running shoes from AP. And we hope you enjoy them ongoing.
Brilliant review from you, it was a pleasure to read.
Thank you again and we hope to see you again soon.
Mike and the Advance Performance team.
Reply from Advance Performance
Great review, too the point, pleased we could help.
Many thanks for taking the time to give us *****
Mike - And the Advance Performance team.
You sent the wrong colour running shoes…
You sent the wrong colour running shoes
I didn't return as they were the correct size.
But disappointing though as I could have bought these shoes in this colour cheaper elsewhere.
26 September 2022
Reply from Advance Performance
Hello Edward,
Many Thanks for your feedback.
We are sorry that there has been a mix up with your order and the colour you’ve received.
Our records show that we have sent you the 488 colour code instead of the 438 colour code.
Huge apologies for the mix up.
If you would like to receive the colour you ordered originally, we can send you a free returns package. If you are OK with the colour we sent. I wish to help in what way we can.
Thank you again for bringing this to our attention.
Please see your personal email for further action
Mike Terry Advance Performance Manager - and the AP team
The best place for all things running
The best place for all things running. Better than ordering online, as plenty of expert advice in store.
29 September 2022
Reply from Advance Performance
Hello James,
We are in full agreement with you. We have worked very hard to make sure we ca help as many runners as possible.
It great to hear when customers find us and explore our range in as much delight as we do.
Thanks for spending the time to leave us this feedback
Mike - And the Advance Performance team
Delivered in time
I was concerned when they emailed to say they did not have the shoes I ordered in stock as I was on a tight deadline but they managed to deliver with a day to spare 😁
16 September 2022
Reply from Advance Performance
Thanks for your review.
We have noticed many runners are on tight deadlines. We work as fast as we can to keep up with you all.
Thank you for allowing us a chance to get an order to you
We hope you love them
Mike - And the Advance Performance team
Great shoes, great service, great stores.
Firstly I ordered the wrong size and thought I also ordered the wrong shoe! ( I know!)
Phoned up on a Saturday and the phone was answered very quickly by a real person!
After telling the sales staff what was wrong and ascertained that there was a pair of the right shoes at the Cambridge store, I decided to take the shoes back there. Shoes had been put aside, I tried the new shoes on and they were fine. Great service also great price for the shoes, staff have great knowledge of their products. I’ll definitely go back there and I’ll also recommend the store to others. Thank you.
24 September 2022
Reply from Advance Performance
Hello Mel,
The ease of ordering online is amazing. The experience of getting the shoe on your feet is second to none. AP and you can really make sure its the right shoe for you this way.
We are always happy to make sure you end up in the right product for you.
Brilliant feedback, thanks for taking the time to leave AP this review.
We hope you love your new running shoe
Mike - And the Advance Performance team.
Great service
20 September 2022
Reply from Advance Performance
Thanks for your ***** review
Mike - And the Advance Performance team
Great service quick delivery and…
Great service quick delivery and trainers are great.
25 September 2022
Reply from Advance Performance
We try our very best to make sure you get your items as quick as possible.
Many thanks for taking the time to leave is a review. Its hugely appreciated
Mike - And the Advance Performance team
Saucony Endorphin Speed2
Excellent service. Trainers true to size and very very comfortable
23 September 2022
Reply from Advance Performance
Hello Nikki
Great Feedback to share with APs team.
This is more about the shoe you've ended up with. Speedy and comfortable. Every runners dream.
We will go back to picking our pace up now.
Many thanks for taking the time to leave us a review
Mike - And the Advance Performance team
Great updates and service
Great updates and service, plus price. A shame about DHL not following my instructions - and stating my order was given to resident when it wasn't (it was left on my step).
20 September 2022
Reply from Advance Performance
Hello Matthew,
Sorry to hear that DHL didn't follow the instructions you provided us.
We of course will pass this information on to them to help improve ours and their service going forward.
Thanks for taking the time to give us this feedback.
its hugely important to us we hear about your experiences with Advance Performance.
We look forward to your future orders with us
Mike - And the Advance Performance team
As expected for AP
Small issue with confusion over size sorted rapidly and with no fuss. Great price matching now.
15 September 2022
Reply from Advance Performance
Thanks for taking the time to review our service.
We at AP understand that sizing of the shoe is incredible important. We will always be happy to take the time to get it right for you.
Mike - And Advance Performance team.
Excellent Service at a great price for…
Excellent Service at a great price for my particular running shoe.
20 September 2022
Reply from Advance Performance
Hello Alfonso,
This review is exactly what we want to hear. You getting all you need for a great price.
We look forward to helping you again soon
Mike - Advance Performance team.
Really friendly and helpful staff
Really friendly and helpful staff - Mike took the time to understand what I wanted from my footwear and gave great advice to help me find the best options.
22 September 2022
Unprompted review
Reply from Advance Performance
Hi Lauren,
Thanks for your feedback.
Its always a pleasure to try and help the best we can.
Many thanks
Advance Performance team.
Still don't have my running shoes and…
Still don't have my running shoes and I'm supposed to be running an event in 3 days
21 September 2022
Reply from Advance Performance
Hello Jordan,
Thank you for your contact with Advance Performance.
We are sorry to hear that your parcel has not arrived with you.
We have looked into this for you and your Parcel says it should have been delivered to you, our delivery service DHL said is was delivered to address provided by you.
I'd love to be able to help more. Please check your emails from Advance Performance so I can help some more.
Many Thanks
Mike
Advance Performance
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.