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Advance America Reviews 

131,550
•
TrustScore 5 out of 5

4.9

Loan Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 11,324 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff and service representatives are exceptionally helpful, friendly, and truly professional during every single interaction. Many people also enthusiastically appreciate how quick and straightforward the online application process is, noting that requested funds are safely transferred to bank accounts in a timely manner. However, some customers also noted that payment withdrawal options and scheduling can occasionally feel restrictive or inconvenient for their personal needs. A few individuals additionally mentioned that accessing funds or handling specific payment arrangements could sometimes present unexpected delays or minor technical hurdles.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting the friendly, professional, and... See more

Service

Reviewers highlight positive aspects of service, noting that people receive great assistance and are greeted... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

User experience

Clients share positive opinions on user experience, frequently highlighting the fast, simple online process... See more

Payment

People report positive experiences with payment, highlighting that funds are delivered quickly to accounts or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service is great whenever you need help. The money just takes longer to get to my account because Discover is not one of the carriers. They repay goes through immediately and if you need... See more

Company replied

Rated 5 out of 5 stars

The app is perfect. Applications are put thru fast. Haven’t had one bad experience With them. It’s nice to have a trouble free transaction. Has really helped me out when unexpected expenses come... See more

Company replied

Rated 5 out of 5 stars

Professional service agents in store. Very easy to navigate on-line account, complete loan request & funds are transferred to bank account in a timely manner. Very pleased with doing business with Adv... See more

Company replied

Rated 5 out of 5 stars

Always very pleasant experience People friendly, knowledgeable and efficient. Highly recommend Advance America. Has helped me in time of need. Very nice to have available when unforseen circumst... See more

Company replied

Company details

  1. Loan Agency
  2. also in
  3. Financial Institution
  4. Money Order Service
  5. Money Transfer Service
  6. Non-Bank Financial Service

About Advance America

Written by the company

Advance America is a licensed and regulated lender providing convenient loan options online and in store.

Since 1997, we've helped millions of families navigate life's financial moments. We believe borrowing money should be simple, fast, and free from judgment — with clear terms and real human support when it matters most.

Apply Now

Contact info

4.9

Excellent

TrustScore 5 out of 5

132K reviews

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Asks customers to review

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4.9

All reviews

(131,550)

11,503 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Tiffany was awesome

Tiffany was awesome! I would refer anybody to her at Advance America.

6 October 2026
Unprompted review
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Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Lisa & Lisa the loan specialist are…

Lisa & Lisa the loan specialist are excellent & knowledgeable as well as professional

6 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Maria was amazing !!

Maria was amazing !!! Always great customer service 👍

6 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Salexis was amazing

Salexis was amazing

6 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Sharon was awesome

Sharon was awesome

6 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

It was so easy to get the loan I wanted…

It was so easy to get the loan I wanted on line without going to the office I've used you before and am very happy how with your service. I called yesterday to make sure I did everything right..The lady I spoke to was wonderful.very polite and assured me everything was fine and that my scheduled due date in Nov will be successfully taken out of my Bank acct.
Thank You so much.. Ardis Barrey

4 October 2026
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Kanisha was amazing

Kanisha was amazing. Very customer focused and engaging. Felt as if I was speaking with a family member. Amazing hospitality as well. I will definitely recommend

6 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

Rated 5 out of 5 stars

Great service

5 October 2026
Unprompted review
Advance America logo

Reply from Advance America

Thank you for your response and comments regarding our services. We appreciate your business!

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