ADT USA Reviews 4,848

i spent approximately 2.5 hours on the phone on 3 phone calls and 6 people. finally i was sent to billing. this person seemed to be concerned and helpful. he promised to call me back at 10 AM today. he never did. They are charging me for a replacement panel$120 more than quoted and added another $99 to the bill. no one in headquarters cares enough to help or follow thru. one person openly lied. stay away!!!

I had been a loyal ADT customer for decades for my home until I received an offer to sell my home to another individual. When the buyer said he had home security services of his own and was not interested in inheriting my ADT, I canceled my ADT services. The sale of the house fell through, but I have continued listing my house with a realtor. After a period of time, ADT called me and offered to reconnect me with all my previous ADT services for no reconnection fees and at a monthly monitoring rate of $25 per month (with 2 of the first 3 months free), I agreed to the no-fee reconnection terms. A technician named Deonte came to my home at which time I signed a contract with ADT based on the above-mentioned no-fee reconnection terms. After Deonte worked on the system for a while, he suddenly brought to my attention some new equipment and said that I must pay over $800 for the new equipment to get my system up and running. I declined, explaining that this proposal violates the "no re-connection fees" terms ADT offered by written contract; additionally, I told him that it made no sense to pay the $800+ for new equipment that I would not be using, since I'm selling my house. But Deonte insisted I sign a document and proceeded to install the new equipment without my authorization. He told me that the "new system" would only cover the front door and one back door only with motion detector devices. I advised that this is not acceptable, as I have a total of 6 back doors, all of which were covered by my previous system with both motion detectors and electronically, together with electronic coverage of all my windows as well as smoke detectors. I have called ADT customer services numerous times to cancel the system and to return the amount I paid (over $800). Finally, a technician named Jose came to the house to inspect and resolve the problem. He advised me to call ADT customer services and speak to Mr. Ransome Brody. I spoke with Mr. Brody, who said he would refer the problem to another individual who would call me to resolve the issue and reimburse me for all fees unfairly charged. No one has ever called me back from ADT, despite my continual calls, and I feel this treatment is very unprofessional, and I feel certain that I can never recommend ADT to anyone else seeking home security services.

They are the shadiest of shady companies ever!!! Don't sign ANYTHING!! RUN!! They trick you by telling you you can cancel anytime. What they DONT tell you is you have to pay the remainder of your contract! Not just for the equipment.
Then if you call and say you need to make a change, they START THE CONTRACT OVER and dont tell you. Im being held hostage!!!
Don't waist your money. Its better for you to buy your own system or go with someone else. ANYONE ELSE. Crooks!!! I'm so mad. I'm locked in for another 48 months she said. And guess what! She wanted to HELP ME by making a change. I'll never get out of this Shit!!!!
You all should be ashamed. Your just as bad as a time share scam!

I invested in an ADT security system. After being hacked to the point I could not have wifi in my home per my provider, these criminals started gaining access to my property. I told ADT and was promised if such things continued to happen they would go to law enforcement with me. They did not. My antenna was wiped, their top of the line control 10 secondary panel stream was compromised in a separate incident, then the main panel stopped logging event history, followed by not being able to receive updates on the replacement main panel, and then the last 2 had a repeat performance and NO ONE HAD A FIX! I lost my home and as a disabled woman on a fixed income this was no east feat. THEN after calling and asking to close and evaluate, they kept changing. After calling again to accomplish this, my bank account was wiped out on the 1st of the month. I asked them to remove my card in case EXACTLY THIS happened and requested a bill so we could square up on the equipment. I'm such an idiot for not putting a block on their withdrawal info after they charged me a month after canceling. BE WARNED...

I have been a loyal ADT customer for over 15 years, and the way I’ve been treated recently is absolutely unacceptable. I’ve been struggling with a main door zone that doesn’t work, and ADT’s handling of it has been a nightmare from start to finish.

For over a month, I was forced to troubleshoot the problem myself through virtual video sessions, even involving their AI assistant, only for them to finally send a replacement sensor—which still doesn’t work. When I asked for proper technical support, they had the audacity to tell me I would have to pay for a technician to fix equipment that they provided and is faulty.

After 15+ years of loyalty, this is the “service” I get? Their customer support is horrible, their processes are inefficient, and they clearly don’t value long-term customers. ADT used to be reliable, but now they are a shadow of what they once were. There are far better alarm companies out there who actually take care of their customers.

Do yourself a favor and stay away from ADT. They don’t care about you once they have your money. This is hands-down one of the worst customer service experiences I’ve ever had.

I normally don’t leave reviews. But that’s how bad this company is. I think the 1.2 star review speaks for itself.

I tried canceling my service and was charged $258.90 twice ($517.80). Then a month later I get a letter saying I owe $231.15 and it’s being taken out on 2/4/26. So after no help from customer service. It’s going to cost me $748.95 just to not have ADT anymore.

Our experience with ADT Commercial was unacceptable from the very beginning and only deteriorated from there.

The relationship started off poorly due to a clear misrepresentation of the initial appointment. I was explicitly told the scheduled visit was a walkthrough only so the technician could review a newly acquired rental unit. I clearly explained that the space was in the middle of a buildout and was messy. I was hesitant to even schedule the visit, but the sales representative pressured me, stating the pricing was only valid for a few more days. I agreed to the appointment only after confirming multiple times that no installation would take place.

Despite this, a technician arrived expecting to perform a full install while drywall crews were actively sanding walls with tools and materials spread throughout the space. To be clear, the technician himself was professional and even expressed frustration with the call center reps who had set unrealistic expectations.

I recorded the original sales call and have listened to it multiple times.

This quickly turned into a classic bait and switch. I was quoted an installation price that seemed unbelievable, so I repeatedly asked the representative to confirm it. Each time, I was told the same thing: $24.99 total, including all additional equipment. I was very transparent about what we needed and even had another security vendor assess the site beforehand, so I knew exactly what equipment was required. I itemized everything on the call, the representative took notes, repeated the list back to me, and still confirmed the same price over and over.

Of course, once installation was pushed forward, the reality changed. The final install cost was over $1,000, despite being repeatedly told it would be $24.99 including the extra equipment. Again, all of this is recorded.

When I called the next day to address this, I was essentially told I was out of luck because this was considered a commercial account rather than residential. I then spent over an hour on the phone speaking with four different representatives. Eventually, I was told I could remove the equipment myself and mail it back. This directly contradicted what earlier reps told me, which was that only a technician could remove the equipment and that tampering with it could create further issues. Given how poorly this was handled so far, I was not willing to risk losing even more money on yet another ADT mistake.

To make matters worse, one of the door sensor batteries failed within the first week.

We are in the process of launching a dozen or more retail locations. Based on this experience, I will never use ADT again and would strongly advise other business owners to look elsewhere. This entire situation was avoidable and stemmed from misleading sales practices, poor internal communication, and a complete lack of accountability.

Job #: 132966119

I didn’t read the reviews of how bad ADT really is although I just experienced it myself. Terrible company.

4 New completely hardwired ADT systems(surveillance, smoke detectors, CO2, door/window sensors) and 16 years later, I’m done. My opinion is stay away.

Latest incident and last install was never right. Pushy sales reps that don’t care. They just want a sale. Surveillance system never right. I asked for help 30 days after install. No help. Fast forward after their false promises and words to try and make me think there was no system failures, I’m told what it is to fix it lol. Yea right.

A service tech comes to my home while on phone with another CCTV rep Chris and equally important his local ADT manager named Eric S. Eric was more interested in telling his techs where he just had lunch on speakerphone then he started talking about me(the customer) until one of his techs told him he was on speakerphone.

I sent this to corporate that told me it’s not my business to know the outcome as to why this happened. Yes exactly that but it was sent to Eric’s’ next level manager. Wasn’t at all interested in helping fix my system. Only said they’d help me cancel all my services without delay and yes, I gladly agreed and cancelled.

Read this and read this well.

We had a situation where a parent had a traumatic brain issue and we were concerned they might start wandering out of the home, so we called in ADT to see about installing a monitoring system in their home.

They assured us at every stage of the install that we had a 6-month no questions asked cancellation window if we didn't like or need our service. Called within this window and were told no, we were locked in with a 3-year contract. Reaching out to customer service to resolve this got us nowhere.

Fast forward to two years into the contract, the other parent passed away. They agreed to cancel the contract but with no refund for the entire third year, which had auto-paid from the deceased parent's credit card account postmortem.

We will likely prevail with the credit card company and get that money back, but this is just beyond the pale. Given that they scammed us into buying service for us in the first place and now they are acting like it's OK to charge a dead person's credit card, I will never, ever do business with such a company again and urge anyone to avoid them at all costs.

The front door sensor stopped working properly. It keeps showing open even when the door is closed and in the middle of the night it went off.
I spent hours on the phone with remote technical support. They sent me a replacement magnet but that didn't work either. I called again and now they will send a person in a couple of days for a charge of $59. This means my security system will be out of service for yet a few days. I would expect ADT to be responsible for the quality of their equipment and provide prompt and effective service. This level of service and reliability is below what I would expect from a home security service, which is not cheap (almost $100/month). Looking for alternatives.

I feel like I was taken advantage of by representative. I have researched it after it was over. I stupidly did not do the research. I paid way too much . Other companies offer better deals for sure and give you as much if not better feeling of protection. I have a lot of bad things to say but just basically a ripoff. You should go elsewhere!!!

Ordered a replacement a replacement battery and paid for expedited delivery. Glad I called to check bc apparently it was never sent out. ADT had to reorder it again. Also requested for tracking number which was not provided until I chatted with them. For a security company this should not happen. They should be on top of things.

I have been dealing with ADT over an $800 refund since December, and the experience has been extremely frustrating and dishonest.

A manager specifically told me I would receive my refund by January 20, 2026. That date has now passed, and I’ve been informed that this was not true and that I won’t receive the refund until March. To make matters worse, the same manager who made the promise is now refusing to take my calls.

This is not a small amount of money, and being given false information and then ignored is completely unacceptable. I trusted ADT to handle this professionally, and instead I’ve been met with delays, broken promises, and zero accountability.

If you’re considering ADT, be very cautious—especially when it comes to billing and refunds.

I got hustled. I wish I had seen this page before. I would never have gone forward. Of course they are on here trying to do damage control. Look at these reviews!!
I asked for minimum security monitoring. The technician spoke very fast, said all kinds of discounts and hustled me for 3,500 worth of equipment I don't need.
This was not what I wanted and he knew it. They work on commission. Once he walked out of the door, he had no more use for me.
They give you only three business days to change anything so you have no chance to live with the new equipment to see what works. Most of it, my home doesn't even need. I am so angry about this. I asked for home monitoring and now I have to pay 1,800 to get out of this contract with a bunch of useless high tech equipment.
I used to use them for home security. So sad to see what they have become.
I will be writing this review wherever possible.
I might be powerless to change the contract, but I have a big mouth everywhere else. Bet on it.

I EMAILED YOU!! REACHED OUT ON FACEBOOK!! CALLED SEVERAL TIMES!! adt+ is the most scandalous company i have ever had the displeasure of working with! they are completely unethical and lied to me repeatedly!! 5 MONTHS OF NONE STOP PROBLEMS!!!!

i was lied to during the sales process by Gregory mills using extravagant scare tactics and told i would have to call their "video guy" for video surveillance. Turns out there is no video guy he just said that so it would be outside of my ability to get financing and i would have to pay out of pocket!! the system is garbage and does not work at all!!! they installed my doorbell wrong intentionally so I would have to pay for them to fix it!!

the sensors FALL off repeatedly all the time!!! THE BASE IS FAULTY AND CONSTANTLY SAYS IT IS OFFLINE!!!

i called to cancel as they claim to have 6-month money-back guarantee which they refused to cancel and keep stretching out this timeline deliberately refusing to remedy these issues!!! I have called off work several times to accommodate their tech - 1 of which said he did not have the time to fix my sensors!?!?!?!?!? are you serious?!?!?!?!!? NOT TO MENTION I FOUND OUT TODAY I WAS MISLED MADE TO SIGN DOCUMENTS SAYING I WAS HAPPY WITH THE SERVICE! I WAS NEVER HAPPY WITH THE SERVICE THEY SAID IF I DID NOT SIGN THEY COULD NOT LEAVE MY HOUSE!! THERE IS A BIG DIFFERENCE BETWEEN BEIGN TOLD OT SIGN BECAUSE YOU ARE HAPPY WITH THE SERVICE OR BEING FORCED TO SIGN SO THEY "CAN LEAVE THE PROPERTY"!!!!

i have never been so disgusted in my life!!! this branch needs to be shut down! they need to come get their garbage equipment and give me my money back!! i am appalled at how they operate so unprofessionally and unethically!!!

I have posted on Yelp, Google, Facebook (several place on FB), I went on the Better Business Bureau and posted twice there as well!! I posted to TrustPilot.com and PissedConsumer.com . I will continue to do so until I am refunded and released from this unethical misleading contract! The system is trash! I would not pay 50$ for it let alone 6,500$!!!!

i should have googled ADT and done more research! the number of lawsuits they are already facing is appalling!!! Now i am calling my lawyers too!!! I AM GOING FULLY PUBLIC WITH THIS AND WILL CONTINUE POSTING ON EVERY POSSIBLE PLATFORM!!! I WILL BE GOING LIVE ON MY SOCIAL MEDIA AS WELL!!

IF I AM NOT RELEASED FROM MY CONTRACT AND REFUNDED IN FULL I WILL BE CONTACTING THE LOCAL NEWS TEAMS AS WELL TO MAKE SURE THIS SCANDAL GOES NATIONAL!!!!!

Horrible horrible horrible stay away. They told me that the amount to pay off my contract was $200 and then later told me $600. They are a complete scam. Do not and I mean do not do business with these people.

ADT has been an absolute nightmare. They still will not let me cancel my service and are trying to force me to pay the full amount of my contract to get out—despite the fact that they are not even following their own contract. They are not providing the services they are supposed to provide.
From the very beginning, the installation was done incorrectly. The system was not properly connected to my garage, and the technician who installed the service could not get my front door lock or garage door to connect. I was eventually able to get the front door lock connected on my own after refusing to let them charge me an extra $250 to replace something that did not need to be replaced. Even then, the system never worked properly.
I could not lock my door or open my garage unless I was literally inside my house, which completely defeats the purpose of having a security system. On top of that, the system was constantly “not communicating with the server.” If there had been an emergency at my home, I would not have been able to contact the police through ADT anyway.
This has been an absolute waste of money. When I tried to cancel—after ADT clearly voided their own contract by failing to provide the promised services—customer service was beyond horrible. Between the incompetent technicians and terrible customer service, this has been one of the worst service experiences I’ve ever had.

After 4 years the door bell quit working. I was charged 59.00 for someone to come out and tell me it needed replaced and then they charged 150.00 for labor ( there was no labor) Now I have to pay someone to install a new google doorbell.
In the same week I received messages on my control app that my sensor batteries were low and it will cost me 160.00 for a technician to come out and replace batteries.
I feel like I’m being robbed over and over again on something that I’m already paying 70.00 a month for.
I’m disgusted with the entire company.
When I try to get answers via MyADT.com; I’m conveniently disconnected.
I no longer trust the company; I have too much invested in the equipment now but look forward to being able to cancel my contract. If I cancel before contract ends; they charge cancellation fees.

Are you catching a pattern? They overcharge for everything.

I hate everything about this company. ATD, ADT+, ADT pulse, etc., etc. They are all scams. They route you through different departments hoping that you give up on the call and just allow them to take your money. The worst customer service ever when their entire company is customer service. I HATE HATE HATE HATE HATE HATE HATE this company with all my heart!

We added a dining room and wanted to add a smoke detector in that room, and have it connected to our ADT system we purchased in 2005. I called on Aug 26 of 2025 and ordered one paid the $100 downpayment of the $227.40 bill. I paid the balance on 9/5 when the tech arrived. He was not able to get it SD connected to my current ADT system. He said a 2nd tech would come and install it. I was charged an additional 90.30 for the 2nd tech to try an install, I was told I had to pay it and then would be reimbursed because the cost should be the original $227.40. They would go back and fix the bill after the SA was work. I had a third tech come because 1 & 2 were not able to make it work. I was told I had to pay 10.99 per month on 10/3 for the tech to be free and would fix the extra charges after it was working correctly. Tech 3 & 4 were not able to install it, all that happen was my motion detectors start to act up going off in the middle of the night multiple times. I spent several hours on the line with two different set of online techs trying to reprogram my system, this is now November, and more parts of my system were not working. Motion detectors not on when we were away. etc. When tech 4 was here he broke the keypad at our front door, so it no longer works. The last time we were woke up in the middle of the night, I called ADT in the middle of the night to turn off our system, and I disconnected all power to the system so we could sleep without the alarm going off. I have a balance on our account of $271.67 for the SD, tech and monitoring of our broken and dead system. I have talked to about 25 different people at ADT and they are not able to help me. The keep saying we will install a new system and give me credit back for the SA and all the charges BUT not until I agree to install a new system. I have been told by at least 3 different ADT people the new system will be free, but I don't trust them to make it right after the new system is installed.