The outfits are awesome I just wish the corsets would fit I’m bigger in the middle than the top boobs tend to fit but that’s as far as I get with those but the rest seem to b ok so far
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality is good. I only had one issue and it was quickly resolved. I would have given 5 stars but they have great sales but rarely had my size so I found myself just shopping for anything in my si... See more
Company replied
I like the sales and variety of products. I do get frustrated when stuff is advertised but I come to find it is out of stock in the size I’m looking for
Company replied
Always a good quality product and pretty fast shipping. I would like to see more bras that clip in the front. That’s the reason I started buying originally. You can hardly find any now
Company replied
Company details
Written by the company
Adore Me is an online subscription-based lingerie boutique, selling high-quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and sleepwear from XS-6XL, these gorgeous styles are rocking the intimates industry. Our Story: http://www.adoreme.com/our_story.html How The Membership Works: http://www.adoreme.com/how_it_works Questions, comments? We want to hear from you! Live chat on site 1-800-433-2367 (8:30-8:30 M-S EST) www.adoreme.com
Contact info
United States
- 1 (800) 433-2367
- adoreme.com
3.8
Great
14K reviews
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’d give no stars if I could
I’d give no stars if I could. Don’t order from the site. I order almost $300 worth of lingerie for my vacation… I ordered them on October 10th and was supposed to receive the items between the 16th-22nd… they emailed me on OCTOBER 20th… (when my stuff should’ve already been in the way to me) that my items were out of stock… 10 DAYS AFTER I PURCHASED THE ITEMS. Worst of all, they didn’t even refund me.. they added “store credit” to my account as if that was doing me some favor?? I had to call and get my refund. They did nothing for me to compensate for all of this.. now my vacation is tomorrow and I don’t have anything to wear. First time purchasing from here and what an awful experience it has been. NEVER AGAIN
22 October 2025
Unprompted review
Reply from Adore Me
Hello Alexis,
Thank you for taking the time to write this review.
We are very sorry for the difficulties that you have encountered.
Indeed, delays are highly regrettable, especially that this is not the kind of service that we aim for, neither the impression that we want you to have towards Adore Me.
Per our inventory, most of the sets you ordered were in stock, however these sets were very popular, and they sold out in your size.
We take full blame for this and deeply apologize for any inconvenience it may have caused.
We always wish to ensure a great customer experience and minimize any discomfort as much as possible.
Even so, just like any other company, we do this by following certain internal policies that have been put in place to efficiently help our customers.
I took a look at your account to better understand the issue, and I could notice that you were already assisted with a refund for the sets that you didn't receive.
We always guarantee assistance whatever may happen to your package.
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Reply from Adore Me
Hello Deseree,
Thanks for taking the time to review us!
We work hard to meet customer expectations, and we’re thrilled to hear that we met yours.
Looking forward to impressing you again and don’t forget that we’re always here if you need us!
Best
Adore Me
help@adoreme.com
Don't like at all anymore
I have had many unpleasant experiences with Adore me. I agree with some people that adore me used to be a decent product, but now has gone down hill. Material is cheaply made now. Customer service is terrible. They do not care at all about you or your order. I have had multiple times where they cancel my order. Orders have been severely behind schedule and delivered way late. And this last time, they canceled my entire order of 5 things. They said all were out of stock. If that's was the case then why was I able to purchase them. So dissatisfied. I hope someone sees this. But unfortunately my one oppinion doesn't make a difference. So one star is all I can give because I used to like this companies product.
17 October 2025
Unprompted review
Reply from Adore Me
Hi Holly!
Thank you for taking the time to share your feedback even though I’m truly sorry it had to come under such frustrating circumstances.
We’re incredibly sorry to hear that your recent experiences with Adore Me have been disappointing. This is not the standard we aim to uphold, and we sincerely apologize for the repeated order issues, delays, and for how let down you feel by our customer service.
We understand how upsetting it must be to place an order, only to have it cancelled especially multiple times. You're absolutely right to expect transparency, timely delivery, and products that reflect the quality you’ve come to know from us in the past. We also understand how frustrating it is to see items available at checkout, only to be told later that they’re out of stock. That’s not the experience we want any of our members to have, and we take full responsibility.
While this message may not undo your recent frustration, please know that your voice does matter. We’re constantly working to improve our operations from inventory accuracy to product quality and feedback like yours is essential to that process. We’re genuinely sorry that we let you down.
We truly appreciate the loyalty you’ve shown in the past and are deeply sorry that we didn’t live up to it. If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out. We'd love the opportunity to turn your experience around if you're open to it.
Warm regards,
Shipping Issues on 2 Separate Orders
Made separate purchases for Halloween themed lingerie on September 30 and October 3. Kept checking the shipping status, and both packages are still sitting waiting to ship as of October 11. I emailed Adore Me for assistance and told me to try back on October 15. WTF??? It's Halloween themed lingerie, as in I'd like to wear it for Halloween; not Thanksgiving. Avoid this place.
30 September 2025
Unprompted review
Reply from Adore Me
Hello Nylon,
Thank you for reviewing us!
First of all, we would like to apologize for the extended time to a response. We always do our best to reply to and assist all of our customers in a timely manner. However, a technical mishap had taken place, and we apologize for not being able to provide a resolution immediately.
We are very sorry to hear you had such an unpleasant experience with the shipping of your order. We truly understand how important it is for you to not only receive quality products and services but to also receive your order in a timely manner.
Unfortunately, we have been experiencing processing delays in our distribution center recently, because we were relocating to our new warehouse. Not to worry, we'll make sure that this type of inconvenience will no longer occur once we fix all our issues with the facility. Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days.
We cannot identify your account through this application.
Therefore, we kindly ask you to elaborate your discontent further by email, so that we can be able to make this right.
Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
I like the quality of my corsets
I like the quality of my corsets. Fast delivery. A great first purchase experience.
7 January 2025
Reply from Adore Me
Hello,
Thanks for taking the time to review us!
We work hard to meet customer expectations, and we’re thrilled to hear that we met yours.
Looking forward to impressing you again and don’t forget that we’re always here if you need us!
Best
Adore Me help@adoreme.com
II love the product
II love the product . Unfortunately , I don’t really need more lingerie . I wish I just had the money to buy everything I want here .
20 November 2024
Reply from Adore Me
Hi Laurie,
Thank you for your positive feedback.
We are always striving to better assist our customers. Glad to know you enjoy your shopping experience with Adore Me.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com!
Don't forget that we’re always here if you need us!
Best,
Adore Me
help@adoreme.com
The quality is good
The quality is good. I only had one issue and it was quickly resolved. I would have given 5 stars but they have great sales but rarely had my size so I found myself just shopping for anything in my size and as members that pays a monthly fee I didn’t like settling. Don’t get me wrong they are very nice sets but just had low inventory in my size which is a 38 G.
18 December 2024
Reply from Adore Me
Hello Jennifer,
Thanks for sharing your feedback with us. We appreciate it!
We love feedback! It helps us hear the truth about our products & services directly from you - our valued customer.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
If you need assistance with anything else, please let me know. We're here to support you!
Best,
Adore Me
help@adoreme.com
Used to like Adore Me but they have gone downhill majorl
Update #3: The last email did say to return and a replacement will be sent to me BUT that was before my 1st reply from you on trustpilot that said I no longer needed to do the hassle of a return and that a new set would be mailed to me. But each of your replies to me on here you just earse what you said prior. Earse your prior lies. At least I keep every reply out and open as updates. I have nothing to hide.
Also the credit on my account isn't from you crediting my account for good guesture like it seems in your reply. That credit is from me being aprt of your membership program where $39 was taken out of my account each month. That's literally my money that I have pre advanced paid you. In fact you can go ahead and refund that money to me at the very least because I dont want to do business with you again.
Update #2:
The original post I got a reply from Adore Me stating they looked into my account and will send me another item right away. After my last update they now edited their response stating they can not identify my account from this site. Soooooo they were originally LYING to me to try to cover themselves. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY DO NOT CARE TO MAKE ANYTHING RIGHT! They would rather lie to an already upset customer.
Adore Me: Listen to me loud and clear. I'm not going to reach out AGAIN emailing you about this issue. Just to get an unreasonable generic response. You have lied to me here on trust pilot as well. This was my order number 415554306. Do as you wish with it but trust me I am NOT removing my post on here, as I am sharing my honest personal experience im having with your company. I used to love Adore me until the last several months when yall keep dropping the ball on me.
Update: August 30th I got a reply here from Adore Me stating they will be sending me a replacement product "right away" today is Sept 12 and still haven't received anything, not even notification that something is even on its way. I guess they replied to make other think that they really care, in order to not lose business, but yet once again they dont deliver good service.
Used to like Adore Me was part of their membership and had over $240 worth of credits due to the membership to use after not shopping there for awhile. So I decided to place a large order. Week goes by and the order was cancelled by itself. Reached customer Service and they said it was a technical issue. So I tried again, same thing happened. They said the same thing. They have a limit of 21 items in a cart but this time customer service said try to place it in multiple orders. Which would annoy me paying shipping twice but I split it into 2 orders which reached free shipping on both so whatever. Finally this time it worked. However one baby doll comes with panties and the panty was missing and no tag on the babydoll which makes me think it was a return item they sent me (not something I'm comfortable with on intimate items.) I actually order the set in red and blue the blue came with both pieces and each piece had tags to take off. Red was missing the item and the one I did get had no tag. I contacted customer service and they just said sorry we will check with warehouse to make sure processes are in place and all they offered was $10 credit and said process an exchange. If they even bothered looking at my order they would see no changes or exchanges. So im unable to request online for one. It's not because I didn't like the item it's because its incomplete and possibly used. It's an error on their end and it's not what I paid for.
I dont know if they changed management or what but after I used all my credits im not shopping there again. They wont see another penny from me.
26 August 2025
Unprompted review
Reply from Adore Me
Hello Amber,
Thank you for taking the time to share your experience and feedback regarding your recent order issue.
We are truly sorry for the frustration and confusion this situation has caused you. This is certainly not the experience we strive to provide, and we understand how disappointing it must have been, especially after previously having a positive experience with Adore Me.
After reviewing your account and prior communications, we want to sincerely apologize for the initial misinformation provided during this review thread. You were incorrectly informed that a replacement order had been processed when, in fact, it had not been. We recognize how this led to further confusion, and we take full responsibility for that oversight.
As explained via email in ticket #5975923, in order to proceed with the replacement, we kindly requested that you create an exchange request and return the incomplete set you received.
We confirmed that an exchange request was created in your account for the Anatta Unlined Plus that you received incomplete, so for now you'll only need to return the incomplete top piece you received.
At this time, your account holds a store credit of $52.50, which can be used to reorder this set or any desired item at your convenience.
We value your loyalty and are deeply sorry that your recent experience did not reflect the standards we aim to uphold. Please know that your feedback has been taken seriously and shared internally to help us improve and avoid such situations in the future.
If there’s anything else we can assist you with, please don’t hesitate to let us know. We're here to help.
Best regards,
The Adore Me Team
You are scammers
You are scammers, you took 69.14 and 39.99 from me because I didn't take anything, they didn't deliver anything to me. Give me my money back.
20 June 2025
Reply from Adore Me
Hi Amira,
Thank you for your feedback!
We’re very sorry to hear that. It seems like you may have selected the VIP membership option at checkout.
Therefore, we kindly ask you to get back to us by email, so we could be able to identify your Adore Me account and assist you in this matter.
Best,
Adore Me
help@adoreme.com
DO NOT purchase from here
DO NOT purchase from here. I was subscribed to some recurring membership that costs $50 without my knowledge. It’s predatory and deceptive. I guarantee this is how they make most of their money. I bought literally one set from them in my life and I’ve paid more than I ever wanted to. I am livid, avoid this company
10 July 2025
Unprompted review
Reply from Adore Me
Error fetching data: You must provide either email, memberId, or mobileNumber
Easy to maneuver through the website
Easy to maneuver through the website, and able to pick what I like and dont like
1 July 2025
Reply from Adore Me
Hi Melissa,
Thank you for taking your time to review us!
We’re happy to hear you had a great experience with us.
It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers.
Let us know if you have questions while you’re browsing the site!
Best,
Adore Me
help@adoreme.com
Adore me has beautiful styles and lots…
Adore me has beautiful styles and lots of choices. The prices are reasonable and the quality of their items is very good 👍🏾
1 July 2025
Reply from Adore Me
Hello Deloris,
Thank you for your positive feedback.
We are always striving to better assist our customers. Glad to know you enjoy your shopping experience with Adore Me.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com!
Don't forget that we’re always here if you need us.
Best,
Adore Me
help@adoreme.com
Poor quality and bad business model
1 July 2025
Reply from Adore Me
Hi Elizabeth!
Thank you so much for taking the time to review us.
We apologize for any inconvenience the quality of our products may have caused.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please let us know if there is anything further we may do to help.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards
Adore Me
help@adoreme.com
Loveq
I love the bea sets. So pretty. I don't wear enough bras to warrant a subscription. I feel sexy when I wear them. They are well made. I appreciate all the little special touches.
1 July 2025
The items are always nice and fits…
The items are always nice and fits great. Returns are easy. And even customer service was great.
30 June 2025
Reply from Adore Me
Hi Twana,
Thank you for taking your time to review us!
We’re happy to hear you had a great experience with us.
It is our constant wish to offer quality services and products and to make sure that we always maintain a wonderful Adore Me experience for our customers.
Let us know if you have questions while you’re browsing the site!
Best,
Adore Me
help@adoreme.com
Though I received the last order on…
Though I received the last order on time, the note worthy observation is that you guys have issues following through with orders. So I made another order hoping the logistics were fixed, they are not. Upside, communication about delays have improved.
And you all should compensate me for assisting in improving your business.
26 June 2025
Reply from Adore Me
Hi Kim,
Thank you for the review!
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our products.
If you need assistance with anything, please let me know. We're here to support you!
All the best,
Adore Me
help@adoreme.com
Reply from Adore Me
Hello Natalie,
Thanks for taking the time to review us!
Did you know we launch a new collection during the first week of each month? You'll get the best selection of sizes, styles and colors around then. Check for more cute lingerie!
Best,
Adore Me
help@adoreme.com
Loved all the pieces I selected
Loved all the pieces I selected. I just didn't like the tags placement on the bras, that have the adore tag. They rub and irritate by skin. I had to cut them off.
26 June 2025
Reply from Adore Me
Hi Anallanci,
Thank you for the review!
Your satisfaction is of the utmost importance to us, and we are grateful for the opportunity to learn from your feedback and make the necessary improvements to our products.
If you need assistance with anything, please let me know. We're here to support you!
All the best,
Adore Me
help@adoreme.com
Reply from Adore Me
Hi Eileen,
Thanks for taking the time to review us.
So sorry to hear that we did not meet your expectations with the products you received.
Rest assured that your feedback was already sent to the Design Team to be reviewed, as one of our goals is to continuously improve and expand the styles that we currently offer, in order to accommodate our customers’ needs and wants.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
Please note that you may send back the entire set for an exchange or a return, using these helpful instructions: https://help.adoreme.com/hc/en-us/articles/4405267144727-How-do-I-return-my-item
If there is anything else that we can assist you with at this time, please let us know.
Best regards,
Adore Me
help@adoreme.com
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