Admirals Group Reviews 

2,164
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being extremely helpful, professional, and providing fast responses to any questions or issues. Users note that navigating the trading platform, making account deposits, and executing transactions is simple and efficient. Many individuals highlight that withdrawals and overall account services consistently run smoothly over several years of trading. Some reviewers were not happy with payment and withdrawal processes, reporting unexpected delays or high fees. A few other people also felt that account verification requirements and customer service interactions regarding documentation were overly bureaucratic.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting helpful, fast, and professional... See more

Service

Reviewers mention positive feedback about service, noting that they are totally satisfied and have had a... See more

Staff

Reviewers highlight positive aspects of staff, noting that the support team provides professional answers and... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support answers... See more

Payment

Consumers find payment experiences to be mixed, with a stark contrast between users reporting fast payouts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I´ve been trading with Admirals for a couple of years and it has been a great experience. It has been very easy to make deposits, the transfers to cash out, the app is easy to use, and great costume... See more

Company replied

Rated 5 out of 5 stars

I choose them after a strong research on sites and also with a long sesion with Chat GPT. Everything what made me choosing them are there. A thing that I would like (due to my strategies) is to make t... See more

Company replied

Rated 5 out of 5 stars

I trade with Admirals already more then 3 years, want to share my positive experience : Absolutely perfect conditions to trade : support team- very friendly any questions resolved promptly , money... See more

Company replied

Rated 5 out of 5 stars

They have great support team!Their swift response to any emails or questions I had as complete novice at the time or later on for more detailed advice,they were always spot on.Good platform,execution,... See more

Company replied


Company details

  1. Investment Service
  2. Finance Broker
  3. Holding Company

About Admirals Group

Written by the company

Best Broker

Our Vision

To become an integral part of people's financial journey! We're here to provide innovative and accessible trading and investment solutions through top multi-asset platforms.

About Admirals Group

Established in 2001, Admirals Group is a reputable provider of trading and investment services, opening up access to global markets for individuals worldwide.

Our offering spans 8,000+ trading instruments*, including Forex, CFDs on indices, metals, energy, bonds, digital currencies, stocks, as well as investments in shares and ETFs to tailor your portfolio.

Our Platforms and Educational Resources

Admirals Group offers the top multi-asset platforms MetaTrader 5 & MetaTrader 4, as well as the Admirals Platform to suit different trading styles, and provides comprehensive online courses and webinars designed to support traders at all levels—beginner, intermediate, and advanced—across the world.

Customer Support

Our Customer Support Teams strive to facilitate our clients throughout their financial journey by delivering personalized service to resolve inquiries efficiently.

Achievements

Having received over 70 international awards, we proudly continue our expansion globally.

Risk Warning

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

*Product offerings can differ based on the investment firm and the client's country of residence.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,164)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good broker

Very good broker gives great support

12 October 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear William Norge,
Thanks for your support all along.

We will keep working to provide a good user experience.

Best regards,
Admirals

Rated 5 out of 5 stars

Warm welcome

I really didn’t expect to receive a call from Leonardo Asta (my account manager), he was very welcoming and reassuring.

I’m excited for my trading journey !

3 October 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Haja Sourbah,
Thanks for your support all along.

We will keep working to provide a good user experience.

Best regards,
Admirals

Rated 5 out of 5 stars

Best broker in Asia

Best broker in Asia
Excellent customer service they answers me even in the middle of the night
Excellent deposit and withdraw

22 September 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Siraj Nooriddin, Thanks for your support all along. We will keep working to provide a good user experience. Best regards, Admirals

Rated 1 out of 5 stars

Admiral Markets Scam

Positions in large and short moving, stop loss moving and emerging whenever they want, unreal markets, they are supposed to be fca regulated and where is the regulation? I can say really sure that admiral markets its a scam.

4 September 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Alejandro Mejia,
Thank you for your feedback.

Slippage is a market phenomenon that directly depends on the current market situation and is a common occurrence during times of low liquidity.

In order for us to understand the situation in more detail, please fill out the anonymous feedback form.

With best regards,
Admirals

Rated 5 out of 5 stars

Admirals is a good broker

Admirals is a good broker. Everything went well and smoothly. Excellent service I look forward to continuing to work with them. Many thanks. 💯

21 August 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 1 out of 5 stars

They took all my 44.75$ and also like robbing me!!

There were 45$ in my wallet account and they have deducted 44.75$ from my personal account and says that that is a correction!
My wallet ID: 3996801
They have took my money and now don't giving me the reason why they have deducted the money from my wallet ID!
I need a full explanation and also give me the money back ASAP.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

High-Five-Stars!

Admirals offer Great Services with their Great Staff. I know them for several years now and I look forward to dealing with them in many years yet to come.

30 July 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 5 out of 5 stars

The support is amazing

The support is amazing. My account manager, Zac, is most helpful and keeps me updated on important issues. The experience overall is of a very high quality and I can recommend Admirals with confidence. The whole process is absolutely transparent and transactions are processed quickly.
The webinars are a must if you want to really learn trading.
Keep doing great work at Admirals. Your Team is the best!!

27 July 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Client,
Thank you for your feedback and rating!

With best regards,
Admirals

Rated 1 out of 5 stars

Scam

I trade with bouns that they are gave but just after I made more then 100$ I noticed that they are starting to take money from my account I try to talk with them but they don't reopened

20 July 2023
Unprompted review
Rated 1 out of 5 stars

For a LIVE account I was required to…

For a LIVE account I was required to accept the terms and conditions.
Clicking the terms and conditions link, it opens a page having 404 error and no terms and conditions listed details.

I consider this 404 error inacceptable as long as the trader has to use real money and term and conditions regulates the way the money are managed.
It looks like another scam.

L.E. I have screen capture and short movie that proves the above comment. If Trustpilot requires, I can send it to.

21 July 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Vio,
Thank you for your feedback!

We have been providing our services for more than 20 years and are a regulated company and operate in strict compliance with the regulations.
As we can see everything is working correctly.
Our employee will contact you to explain the situation in more detail. We apologize for any inconvenience caused.

With best regards,
Admirals

Rated 1 out of 5 stars

Fraud

the change of bonus conditions should not apply to accounts opened before 11.07.. Fraud

20 July 2023
Unprompted review
Rated 1 out of 5 stars

Illegitimate/Fake promotions

I recently traded using their $100 no deposit bonus promotion. Accumulated over $500, proceeded to deposit my funds which I traded to the tune of 12 lots. But they declined to withdraw my profits citing reason as contradiction to their internal company rules.
I contacted them to know how possibly i violated your rules-their compliance team and personal account manager- via email. i mean i never used prohibited trading strategies and still finessed my 12 lots requirement with my initial 40 dollar deposit. I know as a seasoned trader there's no question on legitimacy of profits. I invested a lot of time and skills in this trading activity which never got to be appreciated nor refunded. I never got a tangible response instead they sent a termination email telling me to withdraw only my initial deposit.

My wallet number is 3965509. Account Number: 83061546.

Edit (Admiral Market has reached out to me via this platform asking for my details which I have sent them. I will update this review as soon as I get their response on the issue. I really hope they will resolve the issue and their reply here is not hot air)

27 June 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Julius mutune,
Thank you for your feedback!

We will check the information and get back to you with an answer as soon as possible.

With best regards,
Admirals

Rated 1 out of 5 stars

I don't recommend!!

I don't recommend!!!
I thought the company was trustworthy, but I miscalculated! The referral program was clearly described: a person could choose one of two forms of fulfilling the conditions to get a bonus. Most people chose 30 day deposit and investment. The company suddenly changed the conditions of the promotion today and everyone has to do different conditions! Even those who had previously registered on completely different terms of the promotion. Embarrassing. No company I have recommended has ever acted in such a brazen manner

11 July 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Kinga Merynda,
Thank you for your review and for contacting us.

We deeply regret for this situation.

Our team values the loyalty of our customers and pays great attention to the reputation of the company as a whole.

We would like to receive an assessment of the results on a specific case, so please contact us by email (poland@admiralmarkets.com).

Hope for your understanding.

Sincerely,
Admirals

Rated 5 out of 5 stars

Explaining into details helped improve…

Explaining into details helped improve my trading skills. Good how you make it known to beginners like me how to be patient on the market and have a trading plan. Best online site I ever viewed

8 July 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Edward Akosah,
Thank you for your feedback and rating.

With best regards,
Admirals

Rated 5 out of 5 stars

atencion insuperable por parte del…

una atencion insuperable por parte del Sr Jose

Super buena.
Me ayudo a instalar y configurar la plataforma en mis ordenadores

22 June 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Estimado Cliente

Muchas gracias por sus comentarios y por la alta valoración de nuestro trabajo.

Un cordial saludo,
Almirals.

Rated 4 out of 5 stars

The best broker

The best broker! nice job

11 June 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Goka Vladimir!

Thank you for your feedback and high appreciation of our work!

With best regards,
Admirals

Rated 3 out of 5 stars

Their Support Team Is So Good And I…

Their Support Team Is So Good And I Like That But Their Policies To NDB is Not Good. A Poor Guy Who Have Talent To Make Profits Without Loss Cannot Withdraw His Profit Without Deposit.

2 June 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Shahab Ali,
Thank you for your feedback and for appreciating the work of our support!
We strive to provide quality and reliable service. As for the NDB bonus, we suggest that our clients familiarize themselves with the terms and conditions and only after agreeing to the terms, start participating in the promotion. The conditions are publicly available (https://fxstatic.s3.amazonaws.com/pdf/No-DepositBonus_promotion_with_Aglobe_Investment_Ltd.pdf).

We hope for your understanding, please feel free to contact us directly.

With best regards, Admirals

Rated 5 out of 5 stars

Trustworthy company with good support

Trustworthy company, with very good support from their people that are always there to help, also person I speak with is very professional and knowledgeable.

The only downside is they dont offer Tradingview.

25 May 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear Tadej,
Thank you for your feedback and rating!
We are happy to inform that we have a planned launch of the Trading View by mid June.

With best regards, Admirals

Rated 1 out of 5 stars

Very bad company close my account and…

Very bad company close my account and stolen my profit I can only withdraw my deposit balance
And my profit they removed
I can't login to my account now after my review

26 January 2023
Unprompted review
Admirals Group logo

Reply from Admirals Group

Dear, Maha
Thank you for your feedback!
We need time to check the information and we will get back to you with an answer.

With best regards, Admirals

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