Ad Hoc Property Management LtdReviews 

692
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making every interaction pleasant and efficient. Many people highlight the exceptional customer service, noting that employees are readily available and go above and beyond to ensure a smooth and stress-free experience. The overall service is described as excellent, with many appreciating the clear communication and the ease of the entire process, from viewing properties to moving in and out. However, some customers also noted issues with property management, mentioning difficulties with communication and unfulfilled commitments regarding property maintenance. A few other people also felt that there were problems with noise disturbance and practical difficulties when trying to move on from a property.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, efficiency, and care... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and efficiency... See more

Location

Customers consistently note positive experiences with location, often finding good properties in desirable... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as seamless, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied

Rated 5 out of 5 stars

First time being a guardian and I found it went really well.I went through agent Federica who was very nice/professional,can’t fault her at all and helped me get a flat asap and made the process perfe... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

692 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(692)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Trina (Bristol branch) was always very…

Trina (Bristol branch) was always very helpful and quick to respond.

19 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear Trina was helpful and responsive throughout your experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The process from start to finish was…

The process from start to finish was conducted with great care. Charlie explained everything eloquently and checked back on me in the exact time I wasn't sure how to proceed and saved the day.

23 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear the process was handled with care from start to finish. It is great to know Charlie’s guidance and timely support helped make things easier when you needed it most.

Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

There where is cobwebs in the hallway and corridors, We have no dryer for our clothes, and the showers could be more bigger,otherwise it's all good, am giving thanks.

Parking is too expensive, There is cobwebs in the hallway and corridors, We have no dryer for our clothes, and the showers could be more bigger, otherwise it's all good, am giving thanks.

12 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback.
Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Adhoc property management staff are…

Adhoc property management staff are very friendly prompt in dealing with issues when they arise no matter how difficult it is they always get the job done I recommend them to anyone any time good people

11 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that you have found the team friendly and responsive when issues arise. It is great to know you feel supported, and we appreciate your recommendation.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Good property in a good neighbourhood

Good property in a good neighbourhood. Good price that compensates for being a property guardian.

29 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear that you are happy with both the property and the neighbourhood. It is great to know the arrangement offers good value and has been a positive experience for you.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Charlie made the experience great!

Charlie made the experience great!
Great guy.

30 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear Charlie helped make the experience a positive one.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

They are very good at communicating and…

They are very good at communicating and are well-organised. And never be disappointed

6 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear you have found the team organised and easy to communicate with.
Kind regards,
The Ad Hoc Team

Rated 4 out of 5 stars

I had an excellent experience with the…

I had an excellent experience with the staff and the company as a whole.

30 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear you had such a positive experience with both the team and the company overall.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The service rendered by the staff …

The service rendered by the staff members was swift commendable

29 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear the support provided by the team was prompt and appreciated.
Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

The workers especially Charlie since he…

The workers especially Charlie since he was the one who handled my application was exceptional. His detailed explanations as to how being a guardian works and what is expected of me really helped and he is always on time with appointments . I am very satisfied with everything

7 May 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are pleased to hear that Charlie’s guidance and clear explanations helped you feel confident throughout the process. It is great to know everything has gone smoothly and that you are happy with the experience.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great experience

Star service from Trina, always available, professional. Able to achieve my goal within weeks without any delay in any part of the process.

5 May 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear that Trina’s support and professionalism helped make the process smooth and efficient for you. It is great to know everything came together without delays.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Process was fast

22 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear the process was quick and straightforward.
Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Great Charlie

Charlie, Charlie, Charlie, great guy! Very professional and straightforward.
Thank you soo much.

30 April 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear Charlie made such a positive impression and that the process felt clear and professional.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

I'm happy I met Adhoc I'm was…

I'm happy I met Adhoc I'm was struggling about rent issues which I used to spend a lot of money for rent but when I join Adhoc less money for rent and I got a spacious two bedroom .

9 April 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for sharing your experience. We are glad to hear that the arrangement has helped ease the pressure of renting and that you are happy with your new space.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Excellent services

Excellent services

17 April 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are pleased to hear you had a positive experience.
Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

Charlie is a legend!

Charlie is a legend!

From the first viewing to the signing of documents to moving in, everything went smoothly, in large part thanks to Charlie's efforts. We've been in the property for about a week now and so far, reported issues are followed up on promptly and communication remains swift and reliable. We would recommend Ad Hoc!

31 March 2026
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind feedback. We are glad to hear the whole process went smoothly and that communication and support have continued after your move in. It is great to know you are settling in well and enjoying the experience so far.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

My guide Charlie Mcmonagle made my…

My guide Charlie Mcmonagle made my Adhoc journey seamless ! A truly professional .

13 March 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your feedback. We are glad to hear your experience was smooth and that Charlie’s support made a positive difference.

Kind regards,
The Ad Hoc Team

Rated 5 out of 5 stars

So friendly explained everything very…

So friendly explained everything very well thanks alot

18 March 2026
Unprompted review
Ad Hoc Property Management Ltd logo

Reply from Ad Hoc Property Management Ltd

Thank you for your kind words. We are glad to hear everything was clearly explained and that you had a positive experience.

Kind regards,
The Ad Hoc Team

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