Ad Hoc Property Management Ltd Reviews 

718
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local agents for being extremely friendly, professional, and supportive throughout the entire relocation process. People also highlight the clear communication, helpful guidance, and exceptionally smooth transitions into their wonderful new properties. Some reviewers were not happy with post-move support and communication regarding property rules after settling in. Consumers mentioned experiencing difficulties with management follow-through, noting that promised assistance or maintenance actions were sometimes delayed or missed entirely. A few individuals also noted concerns regarding scheduling, property upkeep, and punctuality during property visits.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing the team as professional, approachable, and... See more

Service

Consumers find service to be positive and consistently report helpful, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, finding the overall onboarding and application... See more

Location

Customers consistently note positive experiences with location, highlighting that flats are really lovely and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Julius went out of his way to help us to secure a place we've really liked. The whole process was explained thoroughly, Julius was very helpful, patient and made the move-in easy. I've received ever... See more

Rated 5 out of 5 stars

North East Branch has gone above and beyond. Daryl is the face of Ad Hoc and embodies all the positivity, reliability, and professionalism you would like to see in any property management organisation... See more

Company replied

Rated 5 out of 5 stars

I lived at an Adhoc site in Bristol for five years, 2020 to 2025. Can’t recommend Adhoc enough. They helped me out during the crazy pandemic days, and allowed me to save enough money to buy a pro... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Ad Hoc. I moved from a shared accommodation into my own apartment with them, and the whole transition was smooth and hassle-free. Daryl and the team ha... See more

Company replied


Company details

  1. Property Management Company
  2. Property Maintenance
  3. Real Estate Rental Agency
  4. Security Service
  5. Security System Installer
  6. Security System Supplier

Written by the company

Ad Hoc provides a smart and socially responsible solution for vacant property protection through Property Guardianship. Guardians enjoy affordable accommodation with flexible terms and, in many cases, utilities included, all while helping to keep otherwise empty buildings safe, secure, and maintained. For property owners, our approach offers a practical, cost‑effective and reliable alternative to traditional security methods. By placing vetted Guardians in buildings, we help reduce risks such as vandalism, squatting, and deterioration, ensuring properties remain protected and well‑looked‑after.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

718 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(718)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

I cannot speak highly enough of the…

I cannot speak highly enough of the exceptional service I received from Adhoc Guardians during what was an incredibly distressing and uncertain time. After experiencing disappointment with another letting agency that failed to honour what was agreed during my viewing, I reached out to Adhoc and they truly waved a magic wand.

From my very first contact, Federica was absolutely wonderful. She was incredibly supportive, understanding of my situation, and quickly secured a viewing for me. During the viewing, I met Julius, who was outstanding professional, thorough, and took great care to explain both the property and the guardianship process in full detail.

I shared that I was extremely worried because I needed to secure accommodation in less than five days. Julius reassured me that the team would do everything possible to help me move in on time and that is exactly what they delivered. They went above and beyond, and I am now happily settled in a home I am truly delighted with.

Adhoc provided not just a property, but genuine care, reassurance, and reliability when I needed it most. I would recommend them without hesitation to anyone seeking a trustworthy, supportive agency. Thank you, Adhoc and a special thank you to Federica and Julius.

Sincerely,
Diana

7 September 2026
Rated 5 out of 5 stars

Everything was smooth and exceptional

Everything was smooth and exceptional. The agent I worked with, Julius, is brilliant and thorough. Thank you for everything, and I am looking forward to living in the new flat.

18 August 2026
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience dealing with Julius at Ad Hoc. He was helpful, professional and responsive throughout the whole process, and made everything straightforward from start to finish.

Whenever I had questions or needed clarification, Julius was happy to help and kept me updated along the way. I really appreciated his communication and support, particularly during the process of getting everything arranged for the property.

Overall, Julius provided a great service and made the experience much easier than I expected. I would definitely recommend him and Ad Hoc to anyone considering property guardianship.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Charlie is a lifesaver

Great company been with them over a year now, was initially very skeptical but been very impressed with their level of service and responsiveness. Special mention to Charlie who has moved me twice seamlessly, managed expectations honestly and has been helpful whenever I’ve contacted him. He’s been my main contact point with Ad-hoc and he gets a 10/10 from me.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Great property in a great area and a great Agent!

Julius went out of his way to help us to secure a place we've really liked. The whole process was explained thoroughly, Julius was very helpful, patient and made the move-in easy. I've received every important information about how the property guardianship works and also who to contact in case the flat needs some repair works.
The flat itself is really lovely and in a great area, where we don't have to travel far to work.
All in all we've had a great experience with Ad Hoc and Julius!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Top review

Federika put so much effort into helping with my application, I was overwhelmed and stressed following a relationship breakdown, felt mentally and emotionally vulnerable and she made it as easy as possible, I am loving my new experience of being a property guardian! thankyou so much for your support!

10 August 2026
Rated 1 out of 5 stars

Worst experience

Worst experience. Hidden terms and conditions will share tenants at 11th hour when ppl have no other choice to return back home. Worst services. I suggest not to visit any of there houses without read you contract and terms and conditions.

10 August 2026
Rated 5 out of 5 stars

Fantastic Onboarding, Excellent Experience

I’ve been settled with AdHoc at the Laurels for a few months now, and my experience has been very good, especially given the incredibly reasonable license fee and the friendly people at the Laurels.

A massive thank you to Jules for helping me secure the room. Moving is always a stressful time, but the entire onboarding process was fantastic and made the transition completely worry-free. The security checks / background checks were quite intensive (they called my boss to verify my salary and bonus!), but ultimately it was worth it given the fee!

I also have to give thanks to the maintenance team, who were absolute legends when my toilet blew right in the middle of an England World Cup game. Having to speak to a plumber over a video call during the match was probably the worst possible timing, but they were fantastic and handled the emergency perfectly!

I recommend AdHoc to anyone looking for a good process, great value, and a property management that gets the job done. As a full-time working professional in my 20's guardianship through AdHoc has been fantastic, and will help me save for a deposit.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

The members of team are very flexible…

The members of team are very flexible to sort everything out.
They make a room for me which is perfect to live there.
I got some room to rent from them but I was always satisfied. I need to say a BIG thank you.
I just recommend to you them.
Zoltan

30 July 2026

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