AdhdrighttochooseReviews 

Created with AI, based on recent reviews

Considering 82 reviews, most reviewers were unhappy with their experience overall. Many people found the customer service to be extremely poor, citing ignored emails and unanswered phone calls, leading to significant frustration and a feeling of being unsupported. Customers often reported being left without medication due to a lack of communication and responsiveness, with some even stating that their GPs struggled to contact the service. The service was frequently described as unprofessional and disorganized, with long wait times on the phone that often ended in disconnection, and a general lack of empathy from staff. However, some customers also noted positive experiences, particularly with certain clinicians who were described as excellent, understanding, and caring, providing thorough assessments and helpful follow-up calls. A few other people also felt that the initial assessment process was efficient, with some receiving diagnoses and medication discussions relatively quickly, and appreciated the supportive and respectful approach from specific team members.See more

Reviews shaping this summary

There was a quick initial response from Harrow Health, which was appreciated. However, I now need to amend an informant’s details and there appears to be no option to do this. I’ve tried contacting th... See more

Hi. The Dr who carried out the assessment was excellent. The Dr I speak to during titration is also good. HOWEVER customer service is really poor. I have been trying to phone (call rings out... See more

I am prepared for a difficult journey after reading reviews but so far, I was referred by my GP (that itself was a frustrating process which took much longer than it should have), I made my initial... See more

I’m with Harrow Health and my assessor is great, but that’s where all the positive stuff ends. When it comes to the rest of the service, they are very good and making sure you feel like a burden... See more