AdGuard Reviews 9,662

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the customer service for being kind, helpful, and very responsive, often resolving issues quickly and efficiently. The apps are frequently highlighted as excellent, blocking ads flawlessly and working well across various devices, including Android and Windows. People appreciate the prompt responses from support and the overall positive user experience, noting that the software is well-designed and effective. However, some reviewers were not happy with the customer service, mentioning that inquiries went unanswered for days, or that support tickets were closed without resolution. A few other people also felt that the app could be disruptive, blocking computer screens, or had concerns about its security and origins.

What people talk about most

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, courteous, and... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its effectiveness in blocking ads across... See more

Response time

People report positive experiences with response time, with many reviewers highlighting fast and prompt... See more

Website

Clients share ambiguous opinions on the website, with some praising its improved user experience and... See more

User experience

Users describe positive interactions with user experience, highlighting its efficacy, user-friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster. FYI: I saw a 1/5 review on here by a user who downloaded... See more

Rated 5 out of 5 stars

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the su... See more

Rated 5 out of 5 stars

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing... See more


Company details

  1. Software Company

Written by the company

AdGuard is the best way to get rid of intrusive ads and online tracking and to protect your computer from malware. Make your web surfing faster, safer and more comfortable with AdGuard!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I'm also all about that privacy life…

I'm also all about that privacy life and using adguard is a total game-changer for blocking those annoying ads. The VPN is another essential, keeping my browsing secure and hidden from prying eyes. I wish the VPN had even more server locations to choose from though, it would be perfect! Privacy is super important, and these tools really help me feel safe online.

30 July 2025
Unprompted review
Rated 3 out of 5 stars

Perfect, were it not for the glaring security concerns

The app worked seamlessly, no complaints at all. It even runs well on Linux (Debian), which was unexpectedly cool.

However, I am concerned about the amount of power) control it demands over your browsing experience - especially its ability (by definition) to read passwords and so on. Related to that, I was really disturbed to discover the company's origins in and current connections to Russia, which wasn't made very clear on the site.

26 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor Response Time, Too Many Emails

Did not hear from the support team in the 24 hour window the site said I would. Resolved the problem myself through some Google searches, but would be nice if AdGuard had a section in the FAQ about managing certs for certain browsers that utilize the Gecko engine (Firefox) so I didn't have to look elsewhere.

Most frustrating of all is the amount of emails I've gotten since then. I sent one in with my issue, and another two days later when I resolved it myself. Despite that, I've gotten 3-4 emails now from AdGuard and that's honestly very unnecessary. The followup email, the closing ticket notification email, and the survey request could have been sent as a single correspondence. I'm very disappointed in your company's approach to communication, so hopefully this review helps you fix your policies for better customer support in the future.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

The app is amazing on all platforms (PC, Mac, IOS, Android)

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster.

FYI: I saw a 1/5 review on here by a user who downloaded the Android Samsung and Yandex browser extension app, which is found in the Google Play Store. The REAL AdGuard app is not in the Play Store and must be downloaded directly from their website as an APK file. You will then install it manually from your download folder.

24 August 2024
Unprompted review
Rated 2 out of 5 stars

It was better before

It stopped working correctly on iOS. Support stopped responding me after they realized that it is not because my plugin was turned off 🤦‍♂️

17 July 2025
Unprompted review
Rated 5 out of 5 stars

An excellent app that blocks ads…

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing all the best to the company, the product, and the support team. Thank you!

10 July 2025
Unprompted review
Rated 5 out of 5 stars

A PERFECT ADBLOCKER

WELL, THE VERY MINUTE I INSTALLED THIS APP IT REMOVED ALL ADS. NOTHING IS MORE IMPORTANT THAN THIS TO ME. FROM NOW ON THIS WILL BE THE ONLY ADBLOCKER I USE!!

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer 4 Life

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the support team are helpful and sorted my problem out. Thanks Ad Guard Team

7 July 2025
Unprompted review
Rated 5 out of 5 stars

The product is great

The product is great! It really blocks the ads well on both my computer and my phone. I reached out to support as I was getting set up and they responded promptly. It's a great experience so far.

28 June 2025
Unprompted review
Rated 3 out of 5 stars

I have used Adguard for years and was…

I have used Adguard for years and was happy with it. Recently the update changed it. I was unable to use it and all of a sudden started getting ads. The tech support seems to be a bot? No personal help, just a cheery response and a solution in a programming language. No response that was personal to the issue. Had to research online sites, and did get the new bug fix installed. But now I have ads,I have reinstalled changed the settings and still ads. Get no help from support they closed the ticket despite my telling them the issue persists. I can't get a refund and have paid till Feb. I'll be cancelling my renewal and looking for a new adblocker. They were so good! I'm bummed.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

The only ad blocker that still works for me

After YouTube started detecting Ublock Origin Lite a few weeks ago, I downloaded AdGuard from the Chrome Webshop, and it was the only ad blocker that didn't get immediately detected by YouTube. It literally started working for me right away, and I didn't even have to tweak any filters. 5/5!

10 June 2025
Unprompted review
Rated 5 out of 5 stars

This is the best I've seen

This is the best tool I've seen, that will make the web usable again by blocking most ad annoyances. Additionally, it allows me to remove space wasting elements on my favorite streaming service sites. This includes...
amazon.com, disneyplus.com, hulu.com, netflix.com, paramountplus.com, max.com, & youtube.com

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Perpetual license, cross platform

I'm really glad that in a world where almost all services work on a subscription basis, there's AdGuard with a perpetual license. I use it with Apple and Windows operating systems. No issues observed. Ad-free internet is wonderful, thank you AdGuard!"

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Payment issue and Resolution

I ran into a problem where I couldn’t make a payment and I lost a great deal. I was able to write to customer support to help me not only resolve the payment issue but I got the deal I was looking for. They were kind, helpful and very responsive.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Another Google Supporter!

Another supporter of the one company whose name I dare not say! NO, NO, DON'T SAY IT!!!! Because the company is not trustworthy at all. They are a lawsuit, which someday I will file against this menace of a company, waiting to happen. Although, consider me as an exception when I say the G-word. GOOGLE!!!!!!

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Instant reply

Instant reply, definitely. But I guess if I could get more ways to solve my issues by myself after read some official tech documents that may be greater.

4 June 2025
Unprompted review

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