Adexa Direct Reviews 19,044

AVOID AT ALL COSTS! JANUARY WE PLACED AND ORDER, THE ITEM WAS FALLING APART AND UNSAFE NOT FIT FOR USE.WE HAVE BEEN FILLING IN FORMS, EMAILING, RINGING A NEVER ANSWERED PHONE. WE ARE NOW HAVING TO DO A CHARGEBACK WITH THE BANK. HOW THIS COMPANY HASN'T BEEN SHUT DOWN BY TRADING STANDARDS I DON'T KNOW...
UPDATE...ADEXA LIED TO THE BANK ABOUT ME REPORTING THE ISSUE TO THEM,TOO MUCH TIME HAS PASSED NOW AND SO WE CANNOT GET A REFUND. THIS IS HOW COMPANIES LIKE THIS ARE CONNING BRITISH PEOPLE OUT OF HARD EARNED MONEY.

Absolutely horrible service. Ordered some basic food storage items, the first box arrived damaged but the items were ok. BUT the items weren't what I ordered. Sent them a message, fine- they'll send me the correct items. They did not, they sent more incorrect items. When I flagged this to them yet again, rather than fixing the issue, they refunded the amount. Given that shipping costs from them are WELL above the actual costs, I'm guessing this is so they can get me to order the right items again and pay the very high shipping.

These folks are absolutely horrible and seem incapable of delivering the product you ordered in good condition in a timely manner, if at all.

Great purchase
I came across this full glass front fridge at a very reasonable price. It was delivered within a week and the communication was good. The delivery company called me the day before to confirm the delivery. It was a 9-5 delivery slot, but being a salon I was open those hours anyway. The fridge itself was packaged well and wel protected.
It is very quiet and there is plenty of room for my cold drinks.

I did get a refund.

Customer service could be improved. I dont believe the customer service advisor was at fault. I was told an item was lost in delivery after receiving a notification from DX stating delivery would be made. I expect a failure with stock levels, distribution and delivery communications.
Overall, I didnt receive the item and wasted a day waiting for the delivery by DX. Customer Service would not be competent with a complicated issue.
I wouldnt order again or recommend this company. I would actually recommend anyone to find another supplier.

Very pleased with all of our Adexa products, it’s worth spending the extra few quid for the higher quality.

Do no use - worst company ever! Bought an extractor fan for commercial kitchen - shown assembled on the website with no reference to the fact it didn’t even have a fan and came in pieces…unbelievably when trying to return and sent pictures as requested showing item as received they replied saying the item didn’t look like the one shown on their website - what a joke! Company insistent on 25% restocking charge and postage - criminal! Not in the slightest bit interested in putting things right! Not surprisingly difficult to find on Google - one way of avoiding the tonnes of terrible reviews they must deserve!

Delivered as promised and no damage

Great equipment

Absolutely terrible service.
I placed an order, money paid in full.
Delivery promised in 3-5 days.
After two weeks no delivery, no response from emails. Telephone line permanently closed. Contact through chat bot is arrogant and dismissive. I will have to commence legal proceedings to get either my product or a refund

Quality product despatched quickly and well packaged.

Price and service very good and would recommend to friends

Excellent from start to finish and receiving

I bought GAS Fryer LPG One , But they sent N-gas one. Now refused to replace and refund. It's 100% Scam company and no production / support here I believe couple of people importing from cheap China products and selling here. UK Ombudsman should take action such companies. 100 % AVOID.!

Purchased 3 stainless steel prep tables. Easy to order, fast delivery and great products.

Absolute scam. Ordered a cabinet- came in Chinese packaging with every panel damaged/dented. They initially stated they would only refund £35 as the cabinet should still function. The cabinet cost £385. Then over 30 emails later they still refusing a refund. This is a fraud set up.

Dear Adexa Team,
You asked me to leave a review for your company, but unfortunately the metal shelf I received has serious damage.
I already informed you about this issue before, but I have not received any response from your side. I am disappointed that no action has been taken yet.
Please reply to my email and help resolve this problem as soon as possible.
Thank you.

Great products and extremly good value for money. And delivery was as promised.

I've used Adexa on and off for a very long time. Unfortunately I recently decided to order a large stainless steel prep table from their B Grade section. I figured a few dents and scratches wouldn't matter due to the nature of the item. Sadly when it was delivered and I finally unboxed it (I had to carry the 2meter box up to my unit up a flight of stairs - i'm only 5'4"). I discovered that one of the main support struts was missing along with all the fixings to put it together. I have contacted them several times and i've been met with a wall of essentially it's tough luck you know what you ordered. I did as I said order a B Grade item but in the description it says it's have been tested
'Our B Grade items are products that have never been used, but may have some damage to them. They have passed all the quality tests and are in full working condition. No returns are accepted on our B Grade items'. They are refusing to send replacement parts or offer a refund. I run a small business and margins are incredibly tight, I can't afford to lose £118 for what is now a lump of useless stainless steel I'm tripping over and unable to construct.
Customer service has been abrupt and very un helpful. I would avoid purchasing any of their B Grade items and I now don't trust them as a company. Scammed me out of money to buy their cast off trash.

Scam company. They send wrong items then refuse to replace or refund. Avoid.