Adessoshoes Reviews 

227
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the soft leather, the comfortable fit for everyday wear, and the stylish, unique footwear designs available. People also appreciate the remarkably fast delivery service and the smooth, efficient online ordering process that makes purchasing very quick and simple. Some reviewers were not happy with certain product details, mentioning that items could scratch easily, feature stiff zips initially, or have sizing discrepancies. A few consumers also noted occasional challenges with footwear fit or observed that certain color shades looked slightly different than pictured online.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing great satisfaction with the high quality, soft... See more

Quality

Reviewers mention positive feedback about quality, highlighting the excellent craftsmanship, soft leather... See more

Delivery service

Customers expressed great satisfaction with the prompt and efficient delivery service, frequently noting that... See more

Order

Customers consistently note positive experiences with order processes, highlighting that ordering online is... See more

Service

Users describe positive interactions with service, highlighting an overall strong consensus among reviewers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The opportunity to try Adesso because the Raine boot was offered at half price , has given me an insight into the real quality of these boots . I now know the size is accurate, the leather and the... See more

Company replied

Rated 5 out of 5 stars

I love the use of colour. Whenever I wear Adesso shoes, boots & sandals I get compliments! Super comfy without being boring and excellent value for money. Delivery is always prompt. Customer service i... See more

Company replied

Rated 5 out of 5 stars

Love these shoes, wasn’t sure what to expect and with having specialist insoles to 1 foot I am quite careful what I end up choosing but these are great , bought for a future holiday , soft materials... See more

Company replied

Rated 5 out of 5 stars

The boots are very comfortable and soft inside.No blisters on first walk outside as many other boots have done. The studded outer leather is stylish, the colour an unusual broad bean shade of green wh... See more

Company replied


Company details

  1. Shoe Store

Written by the company

Adesso Shoes is a brand of West Midland Shoe Company; a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

227 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.8

All reviews

(227)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really comfortable shoes

Really comfortable shoes and would not hesitate to buy again. Love the colour and had been considering buying them for some time having seen them on QVC.
They didn't have the colour I wanted so ordered direct and don't regret it. Excellent service and over the moon with the sandals.

6 July 2026
Rated 5 out of 5 stars

Quality product

Quality product. Feels like a personal in shop experience, despite being online due to the prompt efficient service.
I also had an enquiry about another pair of sandals, and received a quick response advising current stockists, enabling me to place another remote order.
Thank you.

15 June 2026
Rated 5 out of 5 stars

A very good experience.

The website was easy to access. The service was swift and efficient and the delivery likewise. When returning one pair of shoes ( my fault as I ordered the wrong size in error ) the process was also easy and efficient and the company are very good at keeping the customer up to date on status of order and return. Furthermore, the quality of the shoes is very good and reasonably priced so much so that I now have three colours of one style that suits my needs. Thank you.

1 June 2026
Rated 5 out of 5 stars

EXCELLENT SERVICE

I recently had an issue with a pair of Adesso shoes and contacted them. From start to finish their service was exemplary. They remained in constant contact and the problem was resolved within a few days.

This family business is exceedingly well run and managed.

I thank the staff who expedited the issue.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Colour, comfort & compliments!

I love the use of colour. Whenever I wear Adesso shoes, boots & sandals I get compliments! Super comfy without being boring and excellent value for money. Delivery is always prompt. Customer service is brilliant ie returns - my fault, I’d ordered the wrong size - are dealt with efficiently.

8 April 2026
Adessoshoes logo

Reply from Adessoshoes

Hi Elizabeth

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

It makes us so happy to hear these sort of comments, we hope you enjoy wearing your Astrid Sandals in this lovely weather we are having at the minute.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Stylish comfy footwear

Stylish boots and shoes which are also very comfortable

7 April 2026
Adessoshoes logo

Reply from Adessoshoes

Hi Margaret

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Vonda Boots & Ezra elastics.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

I love Adesso sandals

I love Adesso sandals! So comfy, great styles & fast delivery, very happy customer! 😊 forgot to say great value too!!😊

30 March 2026
Adessoshoes logo

Reply from Adessoshoes

Hi Maureen

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy your Aria Wedges in this lovely weather.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 4 out of 5 stars

Lovely Sandals

I ordered 2 pairs of "Winry" sandals, felt lovely until I started to walk in them.The leather was so soft that the basket cut opened in & out & my foot slipped.
If the footbed had been suede & moulded they would have been perfect

30 March 2026

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