Adecco UK Reviews 

2,021
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. People frequently praise the helpful staff for their constant support, clear guidance, and professional attitude throughout the entire job search process. Customers truly appreciate the prompt responses and dedication shown by the team when securing wonderful new employment opportunities. However, some people mentioned difficulties with communication and stated that staff members frequently failed to return calls or reply to important emails. A few reviewers also felt unsupported when dealing with problems, noting that getting timely updates or assistance was quite frustrating and challenging. Reviewers expressed disappointment regarding these occasional delays and expressed that follow-up efforts could be significantly improved for a smoother experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their supportive and professional... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and prompt... See more

Service

Consumers find service to be ambiguous, with strongly divided opinions. Many reviewers report exceptional and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly across the board.... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications. While some consumers praise helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

I've had the pleasure of working with Clare Read who has been incredibly helpful in my second stint as an agency worker. Her replies are very timely and she provides updates consistently. I'd highly r... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 4 out of 5 stars

I have been with Adecco for 3 yrs and 10 months and I must say the experience is been fantastic. My Consultant is Sabrina, I have never met her but her response to my queries and mails is topno... See more

Company replied


Company details

  1. Recruitment Service
  2. Association or Organization

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,021)

105 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Good customer service

30 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Akintunde, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Absolute first class help from Laura at…

Absolute first class help from Laura at the Crewe branch,got me a job within 24hrs, total experience was incredibly good

23 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Stu, thanks for the great review! It's great to hear how Laura assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

10/10 Service always amazing

The customer service at Adecco is outstanding – the team truly deserves a gold star! Always professional, friendly, and supportive helping me. The best agencies I’ve dealt with. They deserve a gold star.

17 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Jat, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 1 out of 5 stars

I would not recommend this agency

I would not recommend this agency. My experience with them has been very disappointing – communication is poor, processes feel disorganised, and they do not follow through in a professional manner. A recruitment agency should respect candidates’ time and provide clear, reliable updates, but instead I found them to be unprofessional and a waste of time.

17 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Beata, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

I'm very happy with the great…

I'm very happy with the great experience I've had finding employment through Adecco, I dealt with Clare Reed and Laura Swords (Romford) who were polite, friendly , understanding and always there to help me and make the whole process a pleasure. I'd advise anyone looking for a job agency for employment to use Adecco :)

9 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi R. MARTIN, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Very helpful and respond to queries…

Very helpful and respond to queries promptly.

4 September 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Afua, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

She talked to me nice

She talked to me nice

14 August 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Frank, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Amazing

I am pleased to say I have secured my dream job through Adecco. Jess from the Manchester branch has been nothing short of fantastic. Guiding me through every step of the way. From the first meeting with her to securing a permanent position in less than a week. Jess has kept in contact since I started my employment to check how everything is, which is really nice and reassuring. I would highly recommend anybody looking for employment to contact Adecco.

6 August 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Leanne, thanks for the great review! It's great to hear how Jess assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Very Professional

My interaction with Adecco has been refreshing, Clare (Romford Branch) was able to negotiate a tailor made role to extract the most out of my strengths and experience. Impressive!

6 August 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Nathan, thanks for the great review! It's great to hear how Clare assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Amazing experience

Clare from the Romford branch has been amazing throughout my experience with Adecco. She is quick to respond to emails and is always problem solving to ensure the clients needs are prioritised.

26 July 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Mohammed, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Very helpful and understanding would…

Very helpful and understanding would recommend them to any one two lady's called Shannon and carmel help me and they were brill thanks so much for help

25 July 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Marc, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 5 out of 5 stars

Adecco played a huge role in my…

Adecco played a huge role in my recruitment at the council and most especially Clare, the swift response and onboarding processes.
I can’t thank them enough

19 July 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Ezekiel, thanks for the great review! It's great to hear how Clare assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Very good 👍👍👍

7 July 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Banna, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams. Good luck to you!

Rated 1 out of 5 stars

Dont even consider work for them .date of experience on going

I was forced in to working for Adecco by the company I was working for on a service contract . basically the company broke the law by not consulting us contractors and asking if we wanted to be employed by Adecco.
My experience so far with Adecco has been totally rubbish . No communication . They dont listern. No support .Stupid holiday year September to September.
Dont answer calls or emails .
Anyone thinking of signing up with . Dont. do yourself a favor and run away and dont look back . they are ruddish .......

1 July 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Metalmaster, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

Megan and Ellie - Recruitment Royalty 5*'s!!!!

I can't recommend Megan and Ellie at Adecco highly enough. Working with them has been a genuinely positive experience. Their approachable and supportive nature immediately put me at ease, and they consistently made themselves available to answer any questions I had. Their interview coaching and practical advice was invaluable, equipping me with the confidence I needed to move forward. Both are warm, friendly professionals and fantastic communicators. I am truly grateful for their guidance and would highly recommend them to anyone navigating the job market. ABSOLUTE SUPERSTARS!!!!

27 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tb, thanks for the great review! It's great to hear how Megan and Ellie assisted you. We really value all feedback and appreciate you sharing. Good luck in your new role!

Rated 5 out of 5 stars

Brilliant service from Adecco

I signed up with Adecco in the Romford branch. I dealt with Clare Read. She was helpful and knowledgeable from the beginning. She kept me informed of the progress with my application and throughout the whole process. Would definitely recommend signing up to this agency if you’re looking for work and looking for a role that suits your skill set.

9 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sophia, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Great working with Clare!

Great working with Clare!

20 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tevin, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 1 out of 5 stars

That addeco Romford dont waste time. Sign up

That addeco Romford.

Showing my DBS Somone else without my consent and permission.

She. Looking at Somethin old 2017. Tell me that Rude all said. Her that don’t know I work for school. Council and. Disability school
Many years. I had no problem.

One thin Romford branch like that pick and choose way Work and when you tell him something they don’t like it when you turn back something and you keep it professional and unprofessional. I’ve had many complaints with this branch regarding their staff members and they still think that they can treat you in a certain way just saying you wouldn’t know that I work for many schools and they’re trying to act like they don’t want to listen and they’re paying you back many years ago we not know your history that you work for

19 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Brother, thank you for taking the time to complete a review. With your permission, we’d like to look into this for you. Can we request that you reach out to us at your earliest convenience by contacting our team via headoffice@adeccogroup.com. Thank you.

Rated 5 out of 5 stars

Hi Billy and the Adecco team I just…

Hi Billy and the Adecco team I just like to say thank you very much for the last nearly 2 years you’ve been absolutely great had no complaints always been there for me and I just like to say keep up the good work thank you very much. Lots of love from George shiakos thank you

12 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi George, we really appreciate you taking the time to share your rating with us. It’s great to hear about the service we provided! We look forward to working with you again in the future.

Rated 5 out of 5 stars

Excellent service from Adecco UK

From the start of my experience with Ella, I had wonderful and helpful service from her from start to finish.
I have found this company very professional in every way.
Their service is exact and prompt and they have made every step very easy to follow and each process was a pleasure to follow.
I would definitely use this company in the future and would have no problem recommending them to others.

9 June 2025
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Customer, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job. We really value any feedback, so this is much appreciated. We hope you continue to enjoy your new role!

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