Adecco UK Reviews 

2,021
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers had a great experience with this company. People frequently praise the helpful staff for their constant support, clear guidance, and professional attitude throughout the entire job search process. Customers truly appreciate the prompt responses and dedication shown by the team when securing wonderful new employment opportunities. However, some people mentioned difficulties with communication and stated that staff members frequently failed to return calls or reply to important emails. A few reviewers also felt unsupported when dealing with problems, noting that getting timely updates or assistance was quite frustrating and challenging. Reviewers expressed disappointment regarding these occasional delays and expressed that follow-up efforts could be significantly improved for a smoother experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising their supportive and professional... See more

Customer service

Users describe positive interactions with customer service, highlighting exceptional support and prompt... See more

Service

Consumers find service to be ambiguous, with strongly divided opinions. Many reviewers report exceptional and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with experiences varying greatly across the board.... See more

Customer communications

Reviewers mention ambiguous feedback about customer communications. While some consumers praise helpful staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have just accepted my 2nd assignment from addeco northumberland branch ...Anna is an absolute star and did her best to find me a suitable job close to home and with a 40hr week (minimum 12 weeks to... See more

Company replied

Rated 4 out of 5 stars

I've had the pleasure of working with Clare Read who has been incredibly helpful in my second stint as an agency worker. Her replies are very timely and she provides updates consistently. I'd highly r... See more

Company replied

Rated 4 out of 5 stars

Thank you so much, Clare Read. My recent experience with Adecco through your support has been wonderful. From sharing vacancies with me to helping secure a role so quickly, I really appreciate all you... See more

Company replied

Rated 4 out of 5 stars

I have been with Adecco for 3 yrs and 10 months and I must say the experience is been fantastic. My Consultant is Sabrina, I have never met her but her response to my queries and mails is topno... See more

Company replied


Company details

  1. Recruitment Service
  2. Association or Organization

Written by the company

At Adecco, we’re driven by a powerful purpose – making the future work for everyone – and we are fully committed to the job seekers, businesses and communities we serve. We recognise that people are the most valuable asset in the workforce, and we want to empower you to enhance your career in the immediate future and beyond. As the world’s largest provider of staffing solutions with more than 50 years of experience, Adecco has the resources to help you be successful. We want you to love what you do. Trust us to match you with opportunities that best suit your life, skills and career goals. Making the future work for everyone means we are dedicated to addressing the skills gap through work-related programs, partnerships and investments that create greater economic opportunities for our clients and employees.


Contact info

  • Lambeth Hill 2, EC4V 4BG, London, United Kingdom

  • adecco.co.uk

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,021)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

avoid David Jones crap recruiter

I was dealing with an agent called David Jones, who never called me about the job, he submitted my details without a formal consent and never replied to any of my emails and cancelled all my calls! he's a waste of space! it's people like him that give recruiters a bad name! he should be struck off from recruiting, only interested in lining his own pocket.

12 July 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Paul, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 5 out of 5 stars

Friendly informative staff

9 July 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Winston, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

They provide excellent and quality…

They provide excellent and quality service with continual outstanding support

20 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Ayodele, we really appreciate you taking the time to share your rating with us. It’s great to hear about the 5 Star service we provided! We look forward to working with you again in the future.

Rated 4 out of 5 stars

The Manager who’s present.

The Adecco manager on site at STN8 Amazon Magna Park makes frequent rounds inside the warehouse on different shifts in company of his assistants just to meet associates and check how they are doing. He is always looking to see how he can make things easy. I witnessed one day a colleague stopped him in break room and showed him his feet blisters for uncomfortable boot. He gave him a new one in the same shift! Very quick to act.
Antony

21 May 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Anthony, Thanks a lot for your review! We are happy you took the time to share your positive thoughts. good to hear how quickly the manager acted. We will pass this on to our teams, and it will go a long way in making things better for future job seekers. Good luck to you!

Rated 5 out of 5 stars

Working with Adecco was a worthwhile…

Working with Adecco was a worthwhile experience in every bit and I would recommend them at every given opportunity. Super duper recruiting firm.

8 July 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Nathan, we would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 5 out of 5 stars

Great company simple to understand

Great company simple to understand, they’re very helpful any questions whatever the issue or anything you need they’re always accommodating, great team

8 July 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Richard, thank you so much for taking the time to write a review, it's great to hear that we assisted you into a great new job and how helpful you found our services to be. We really value any feedback so this is much appreciated. We hope you continue to enjoy your new role!

Rated 1 out of 5 stars

Harassed me with emails and phone calls…

Harassed me with emails and phone calls on 1st day of new job, useless when I asked them to resend me a link and after a week at the job they still haven't set my profile up so i haven't been paid. incompetent at everything, i found the job myself but had to use them to get paid which hasn't happened. clearly only care about using people as a money maker.

1 July 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Emma, thanks for sharing your feedback.

We’re sorry your experience didn’t match your expectations.

We will certainly try our best to improve things in the future as we know how disappointed associates would feel if salary payments don’t come through on time.

Please do not hesitate to give us more information so we can investigate further. You can contact us/get more information below as we would like the opportunity to make things right!

Please enter TRUSTPILOT in the subject box: www.adecco.co.uk/candidate-contact

Rated 1 out of 5 stars

Signed up amd was referred to lilly…

Signed up amd was referred to lilly hurley to help find work, she called about one job could not give details of the job and when i refused never replied to my emails again. Why do they always employ these essex girls with sticks up thier A$$.

26 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi P C, thank you for taking the time to complete a review.

We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future.

Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below: www.adecco.co.uk/candidate-contact

We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Rated 1 out of 5 stars

If your face doesn’t fit, they won’t even respond to you

Adecco are a company that only choose to give opportunities to people with the right face, they’re not interested in promoting diversity and inclusion, and I hope they stop wasting my time in future with job opportunities they’ll never give me. Don’t have a black person on your email list just to make up the numbers, it’s insulting.

21 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Tyrone, thank you for sharing your feedback, which we do appreciate and indeed take extremely seriously. We are sorry to hear about the poor experience received whilst working with us. We understand the importance of a reliable professional and communicative service and we are disappointed when we hear that things haven’t gone quite right. We wish to confirm that we have already responded to you via Head Office and want to reassure you that this matter is being investigated and we will be in touch really soon!

Rated 1 out of 5 stars

Never again

Sent many job applications, no reply. Never call you back. Only interested in making their commission . This agency acts more like a sales firm than an agency.

12 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future. Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below: https://www.adecco.co.uk/contact-us We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

Rated 5 out of 5 stars

Laura Bury

Big thanks to Laura who was my consultant during my employment with Adecco. We had very good communication throughout my assignment at all times, any queries or requests were easily managed and she provided regularly feedback from the company i was working for. Very pleased with my experience.

11 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Garry, thanks for the great review you took the time to write for us! It's great to hear how Laura assisted you and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Adecco Welwyn

I work with Adecco in welwyn and needed some extra hours . They've been very helpful and every week they ensure I have additional hours . Special thanks to Kat she goes over and above to ensure I have work and paid on time.

Even coming in to check on me during shifts, so happy with this agency, didn't think I'd find extra work around my schedule but they made it possible.

5 June 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sibusiso, thanks for the great review you took the time to write for us! It's great to hear how Kat assisted you and supported you throughout the whole process and that they were there for you every step of the way. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Fully recommend Adecco to anyone…

Fully recommend Adecco to anyone working remotely, they went above and beyond to ensure my experience was as seamless as possible, excellent service with a professional and talented team.

2 June 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi David, we would just like to say a big thank you for leaving a review for us, we really value all shared feedback as it helps us with the quality of service we offer to other candidates. We would like to wish you all the best for the future and thank you so much for the recommendation!

Rated 1 out of 5 stars

undermined my worth but also made me feel degraded in the process

I recently had an unfortunate experience with this agency, at the LEICESTERSHIRE BRANCH that left me feeling disrespected and undervalued as a professional candidate. During a discussion about my desired salary, the agency representative made a dismissive comment, saying, "Let's not shoot yourself in the foot." This remark not only undermined my worth but also made me feel degraded in the process.

As someone who takes pride in my skills and qualifications, I expect to be treated with respect and professionalism during such conversations. Being told not to "shoot myself in the foot" when discussing my salary preferences was not only unprofessional but also belittling. It is crucial for a body such as Adecco to understand that every candidate's desired salary is a reflection of their experience, expertise, and value in the industry.

I believe that as a professional candidate, I deserve to be heard and respected, rather than being subjected to dismissive remarks that diminish my worth. It is essential for agencies to approach salary negotiations with sensitivity and understanding, recognising the importance of valuing each candidate's contributions and aspirations.

I hope that this feedback serves as a reminder for agencies to treat all candidates with the respect and dignity they deserve.

9 May 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUST PILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 1 out of 5 stars

i'm still waiting

I Got a phone call two months ago telling me that the review about Jake at the Chatham Branch was unfair.
She told me that she would find me a job as Jake was not entertaining me as I had left a job which I did not apply for. I have seen plenty of forklift driving jobs on Adecco Web site and have applied. Jakes lady friend is more helpful then having no hands trying to have a conversation with a deaf person.
Honest truthful and friendly is at the circus not Adecco Recruitment Paul Clooney

14 May 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Paul, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: www.adecco.co.uk/candidate-contact

Rated 5 out of 5 stars

Really helpful the best place I have…

Really helpful the best place I have used all thanks to Rebekah, she was fanstatsic helped me every step of the way and made the difference at the company. She definitely deserves more recognition and I have reccomended her to my friends already

14 May 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Sonny, thank you so much for taking the time to write a review. We pass your kind words to Rebekah and let them know! Here at Adecco we really appreciate any feedback as it helps us positively develop the quality of service we offer to other candidates. We would like to wish you all the best for the future!

Rated 1 out of 5 stars

Shocking avoid like the plague!

with a shocking experience from a Director, I thought I could trust, that when it comes to business and HR being involved, they look at one thing MONEY they are not there to support you like they should.

30 November 2023
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Neil, thank you for taking the time to complete a review. We would like to say how sorry we are to hear about your poor experience whist working with us. We value all feedback so please be assured that having reviewed your other comments, we will be taking this onboard with the relevant team/colleagues as we aim to improve our service to everyone in future. With your permission, we’d like to look into this for you so please can we request that you reach out to us at your earliest convenience by contacting our General Enquiries team via e-mail or through our dedicated helpline via the Contact Us page below so that we can discuss any outstanding issues in more detail with you directly. Please pop the word TRUSTPILOT into the subject box. You can find information on how to contact us online at the link below: https://www.adecco.co.uk/contact-us

Rated 5 out of 5 stars

Work

my experience started to improve and the company is happy with me and it's okay

1 January 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Narcis, thanks for the great review you took the time to write for us! It's great to hear how things are improving for you. We really value all feedback and appreciate you sharing that for other candidates to see. Good luck in your new role!

Rated 5 out of 5 stars

Outstanding support

Big thanks to the Adecco National Accounts Team and Stephanie for their unwavering support. Although I didn't land the role, their assistance surpassed my expectations. They kept me informed every step of the way, diligently following up with the client for feedback. Their personalised and empathetic approach stood out. I'll definitely consider partnering with them again in the future. Much appreciated!

22 April 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hello Adélaïde,

Thank you for sharing your review with us about your experience at National Accounts Team. We'll be sure to pass along your feedback to Stephanie. At Adecco, we value building lasting connections and truly appreciate your input, as it helps us continually enhance the quality of service for our candidates. Wishing you all the best in your future endeavours!

Rated 1 out of 5 stars

Disrespectful of others time, no integrity and inept with communication

Extremely disappointed with the recruiter's lack of respect for my time. Steven Parker, showed up over 20 minutes late to our meeting, not once, but twice. Basic communication skills were lacking, leaving me waiting without any notice. Unprofessional behaviour like this reflects poorly on the company's reliability and professionalism. Judging by the experience I received, I have little to no confidence that Adecco actually care about their candidates and put minimal effort in the work that they do. Empty promises and no integrity.

18 April 2024
Unprompted review
Adecco UK logo

Reply from Adecco UK

Hi Bells, thank you for taking the time to complete a review. We are sorry to hear about the issues you have been having in getting in touch with us. We value all feedback and will be taking this onboard with the relevant teams to help in improving our service in the future. Please can we ask that you reach out to us via e-mail or through our dedicated helpline via the Contact Us page below: https://www.adecco.co.uk/contact-us We’ve noted down your details, so once we receive your contact, a member of our team will be happy to investigate this further for you.

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