AdbandReviews 

424
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Rea... See more

Rated 5 out of 5 stars

I have used adband twice - and on both occassions found them to be very helpful and courteous. I have rung and spoken to the sales team several times and on each occassion I have found them to b... See more

Rated 5 out of 5 stars

I was ordering wristbands for my Rotary Club and needed to refer back to a committee a couple of times, but Adband were brilliant - patient, interested without being pushy and waited for us to make ou... See more

Rated 5 out of 5 stars

We have used Adband on several occasions now and have been really pleased with your response to our request for revised quotations and delivery dates. These have been sent by return to enable orders... See more

Company details

  1. Promotional Item Store

Information provided by various external sources

The Original Wristband & Lanyard Shop. Customised wristbands and lanyards for all occasions. We cater for every customer, from the UK’s biggest companies and charities to local sports teams and social clubs.


Contact info

3.9

Great

TrustScore 4 out of 5

424 reviews

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No history of asking for reviews

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3.9

All reviews

(424)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Want further payment after an order is placed

Happened on two occasions now within 6 months. After payment has been taken online you are contacted to advise that the price was under review and further payment was needed to complete the order. Reading through some of the reviews here, I'm not the first this has happened to.

20 January 2017
Unprompted review
Rated 5 out of 5 stars

Very Helpful and Excellent Quality

After months of shopping around and two failed orders with other companies I discovered Adband, Laura was incredibly helpful and was always available when I called the company. The style and quality of the mugs are excellent and although we had an issue with the supplier first appointed she found me a replacement supplier at no extra cost. Many thanks to Laura and the team

10 February 2015
Unprompted review
Rated 2 out of 5 stars

A lot of complications with artwork, proofing, pricing and more

I struggled with the original design proofs coming back completely different to how I sent them - they couldn't accept my format.
Pricing was also confusing - being different from their own website.
Finally I thought all the trouble was over and then their supplier came back with some peculiar proofs and I was required to repeat the whole process of rebuilding the design work.
However, I have not yet received the goods so am not sure what the rest of the process may hold.
On the whole I would definitely hesitate before recommending this company.

10 December 2014
Unprompted review
Adband logo

Reply from Adband

We are very sorry to hear that you have been unhappy with the process of your order so far we are keen to address the issues that you have raised so someone will be in touch to discuss these matters with you.

Rated 3 out of 5 stars

Not the best company...

After two successful orders I ordered two batches of customized patches. 3 weeks later I received my order but was surprised that patches were done not as clearly specified !
The company admitted they made a mistake and promised that would re-make my patches with highest priority (4-5 days).
The contact since then was very poor. I had to push for any updates.
Finally my 'highest priority' order arrived more than 3 weeks and several e-mails later.
All together it took nearly 7 weeks from payment to delivery.
When I asked for a discount I was offered one with my next order which I found funny. I have no intentions to do more business with Adband. Not recommended.

26 November 2014
Unprompted review
Adband logo

Reply from Adband

Hi Marek,

We are very sorry to hear about the experience you have received with Adband. A supervisor is currently looking into the issues you have raised and will be in touch with you soon to discuss this matter further.

Kind regards,
Hedy

Rated 5 out of 5 stars

Excellent. I will use Adband again - in fact, I already have!

After an order of 100 custom-made lapel pins, I have been so pleased with Adband's service that I have already been back to ask for more. More importantly, other people like what they made. My order doubled in size, and I can see that this won't be the last time I use the company. The products are good, the service is friendly and efficient, and the delivery is reliable. Well done, everyone!

Seekers' Teams

26 November 2014
Unprompted review
Rated 5 out of 5 stars

Superstars!

I was really impressed by the speed and quality of the product I was delivered. The products arrived weeks before they were due, and Laura went out of her way to help me get them in time for epilepsy awareness month in November! Appreciated and will be using you again!

8 November 2014
Unprompted review
Rated 5 out of 5 stars

Honest advice and excellent service!

What I appreciated was that the advice and guidance we were given gave honest and realistic timeframes for production, despatch and delivery of the lanyards we needed. The goods arrived within our target timeframe and were of the quality expected. An excellent service that would encourage us to use this company again.

2 October 2014
Unprompted review
Rated 5 out of 5 stars

Great customer service, great product.

We contacted Adband after numerous problems with another company. No one seemed to be able to print our desired product.

After a short phone call to Adam at Adband I felt assured that they can help.

We were running out of time to receive our products before a show and were more than happy when they arrived with a week to spare.

Our A7 note books with pens attached are great giveaways, printed very well and fantastic value.

Nothing seemed too much trouble for these guys (and girls!). We would not hesitate to recommend them.

Thank you Adband.

Ubi-Tech (3R)

30 September 2014
Unprompted review
Rated 5 out of 5 stars

5 Star service, more like 10 star !! Absolutely marvellous

I wanted some coasters with a unique design, but after 5 weeks was badly let down by another company !! I found Adband on the web and took a chance .............

Adband managed to turn around my request in hours and days rather than weeks! and within my budget!

Friendly staff and an efficient service, what more could I ask for??

20 September 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant service, quick as flash delivery!!

From ordering to the personal service I can only highly recommend Adband! I was warned delivery might be affected by a back log due to Chinese New Year, but in fact the delivery was made very promptly and way before the date given. Customer service by Jamie was both friendly and very efficient. I am very happy!

25 February 2014
Unprompted review
Rated 4 out of 5 stars

Fast service

The artwork turnaround was very fast, however I do feel more instructions are needed on the website to explain how to order a lot easier.

14 February 2014
Unprompted review
Adband logo

Reply from Adband

Hi Emily,

Thank you very much for providing us with a feedback on our service. We will be in touch with you to discuss ways in making our ordering process more transparent for you and all our other customers. Our sales team are just a telephone call away on 08006 444 444 and are very happy to help you through placing any online orders.

Kind regards,
Tai

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