Adam Vacations Reviews 

858
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 266 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful staff for providing exceptional assistance, professional guidance, and solving various ticket issues efficiently. Consumers deeply appreciate the personalized attention, friendly attitude, and clear explanations received during their booking interactions. However, some people mentioned that additional unexpected charges were requested shortly after completing their initial flight or travel reservations. Others expressed strong frustration regarding misleading online pricing, unexpected upgrade fees, and significant difficulties when attempting to resolve booking problems. Some reviewers also noted that communicating with customer support during these difficult situations felt unhelpful and stressful.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, patience, and... See more

Booking process

Clients share ambiguous opinions on booking process, with some reviewers praising the seamless experience and... See more

Price

People report ambiguous experiences with price, as some customers praise the competitive rates and great... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the incredible patience,... See more

Service

Consumers find service to be a mixed experience, as reviewers shared contrasting opinions. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Akanksha Yadav helped me take care of the flight details. She explained the whole itinerary step by step with clarity. She has a pleasant voice and shows extreme curiosity with lots of respect. I... See more

Rated 5 out of 5 stars

I felt a great customer service. Mr Vaibhav was very professional and answered all my questions. He offered further assistance with phone numbers to contact them

Rated 5 out of 5 stars

I had a phenomenal experience with Nelson Kurt who called to confirm my flight. We learned I had booked a different flight on the same day from what I wanted to do because I am traveling with a friend... See more

Rated 5 out of 5 stars

Thank you, Angel, for your amazing help! You deserve a 5-star review for professionally handling my ticket issue. Keep it up!


Company details

  1. Travel Agency

Written by the company

Adam Vacations is an Online Travel Agency & Airline Consolidator. Positioned itself as one of the leading companies, providing great offers, competitive airfares, exclusive discounts, and a seamless online booking experience to many of its customers.


Contact info

3.8

Great

TrustScore 4 out of 5

858 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(858)

266 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service #1

Customer Service, which is you have is really good especially Miss Rose. She is very professional very calm and understandable person this world do need more people like her. She’s a really really good. This organization is definitely gonna move forward in the presence of her. Thank you.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Beware

Beware! I googled Dfds customer services contact no and inadvertently clicked on this website. They changed my travel date which I couldn’t do online myself at a cost of £270 and Dfds would have charged £50. It took nearly an hour which I now realise was because they were trying to get through several times to Dfds for information they hadn’t asked for initially. Incompetent and expensive.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I would like to express my sincere…

I would like to express my sincere gratitude for the exceptional travel services provided. Your team truly went above and beyond to ensure our trip was seamless and memorable. The meticulous planning and attention to detail were evident in every aspect of our journey. It was a pleasure to have Vaibhav assist us; his professionalism and helpfulness were greatly appreciated. We wholeheartedly recommend your agency to anyone seeking a fantastic travel experience.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam! We booked a two-leg flight with this agency. Got a confirmation email from them. When we went to check in 24 hours before our flight, we found out that the first leg of our flight was never booked!!! And shame on Google flights for not vetting!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently booked my Delhi to San…

I recently booked my Delhi to San Fransisco air tickets through Adam Vacations. When I had a few queries about my booking and possible change in date, I reached out to their toll free helpline in India. Mr. Vaibhav from Adam Vacations responded to my calls and resolved all my doubts in a very graceful and patient manner. I am grateful for his polite communication, attentive listening, and prompt support. His helpful and soft-spoken approach truely reflects the high standard of customer service at Adam Vacations. I would like to extend my sincere thanks to Mr. Vaibhav for his valuable assistance.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Lying company

Would not recommend this place. I went through them from a Google flight search. They had the cheapest flight, so I chose it and paid, only to be called back the next day with them requiring extra fees. Which by the way made them not the cheapest flight that they guaranteed.
I would never recommend a place that lies. Beware if you book through this company.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service from Rep. Rose

Representative Rose was such a great help in clarifying my father's tickets and getting new tickets to be able to come back to the states as soon as possible. She was very thorough, kind, patient, and professional. I was able to rebook with ease and have everything verified with her over the phone. Thank you so much Rose for your kindness and professionalism.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Booking Process and Unhelpful Customer Service

My experience with Adam Vacations was extremely disappointing. The flight price increased unexpectedly during the booking process, and after I completed the purchase, I discovered that my ticket did not include checked baggage, which was not clearly disclosed before payment.

When I contacted customer service, I was quoted an unreasonable amount to add baggage. I then asked to cancel my booking, but I was told I would not receive a full refund. Instead of helping resolve the issue, the representative was rude, unprofessional, and even suggested that I dispute the charge with my bank if I wanted to pursue the matter.

One thing that made the experience even more concerning was that my first call was answered by a representative who identified herself as Angel. After the call was disconnected, I called back, and the person who answered sounded like the same representative, but this time she identified herself as Ema. I cannot be certain it was the same person, but based on the voice and manner of speaking, it appeared to be.

Overall, I felt misled by the pricing, the lack of transparency about baggage, and the poor customer service. Based on my experience, I cannot recommend booking through Adam Vacations.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam !

Scam ! This business is based in India and Look at all the reviews. Positive reviews are only from people they know!

They false advertise prices to lure you in ! Then they show their real faces with a horrible customer service and even worse wait times!
They will take your money and cancel your bookings!

Save yourself some trouble and use a better provider.

7 July 2026
Unprompted review

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