Adairpaxton Reviews 

219
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and highly efficient throughout the entire moving and buying process. Many people note that the team communicates clearly, responds very quickly, and successfully handles all property transactions smoothly from start to finish. Some reviewers were not happy with certain experiences, mentioning occasional communication gaps, missing details, and unprofessional staff interactions during local property viewings. A few individual customers also felt that specific property management issues were completely neglected and expected much better support and professional accountability from management.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are professional, efficient,... See more

Service

Clients share positive opinions on service, noting that staff members are responsive, efficient, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being responsive,... See more

Response time

Consumers find the response time to be extremely positive, praising the team for being consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Since Victoria Munden became our Adair Paxton rep I feel that we have enjoyed excellent service. Her response time is amazingly fast and she deals with issues quickly and efficiently. From our huge ro... See more

Rated 5 out of 5 stars

Throughout the whole process which seemed to hit so many bumps in the road ,Victoria and Alix were there to ease the pressure and resolve all the issues.No House Sale is completely stress free but it... See more

Company replied

Rated 5 out of 5 stars

Victoria and Alix have been exceptional throughout our sale, proactively chasing the parties involved to keep things moving along efficiently. They have been very patient with me calling frequently wh... See more

Rated 5 out of 5 stars

We have had very positive dealings with Adair Paxton so far. They made the process of applying for the property we rent from them very straightforward and easy to follow. All the staff we have engaged... See more


Company details

  1. Money & Insurance

Information provided by various external sources

A firm of RICS Chartered Surveyors and Estate Agents based in Leeds. We offer a full spectrum of property services including selling, letting and managing both residential and commercial properties, block management, surveys, valuations, lease renewals and rent reviews. Proudly celebrating our 160th Anniversary!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

219 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(219)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly Recommended

We received excellent service from Chelsea and Victoria during our recent house purchase. They were terrific at liaising between both sets of solicitors and feeding the information back to ourselves. Can't recommend them enough!

4 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent estate agent

Perfect experience as a tenant with Adair Paxton in Leeds. Everyone at Adair Paxton was professional, friendly, and prompt to help with all aspects of renting, from securing the flat, moving in, fixing any issues, and moving out. Fully recommend.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend Adair Paxton

I highly recommend Adair Paxton, they are a fantastic company for both landlord's and tenant's. They manage all aspects and issues on behalf of landlord's really professionally with great communication & expertise.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton - Victoria

Could not recommend enough, Victoria was brilliant!! She kept me updated throughout the whole process regarding anything and everything. On the day the sale was going through I received a phone call first thing to let me know what was going on. Overall great experience with Victoria and the rest of the team! X

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Thanks City Centre team!

Great experience during our lease. Precious experiences with letting agents have made me wary, but Adair Paxton were professional and great to deal with. Their Property Management team is prompt and helpful and go the extra mile!

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Horsforth residential letting & sales teams

As an expatriate landlord, my property in north Leeds was very well managed and rented for many years and always finding a new tenant in a timely manner. The time eventually came to sell the property and the sales team then took over and managed to sell the property in a very reasonable timeframe and in quite a turbulent market. So my thanks go to Guy, and Julie for providing great support over the years for lettings and to Victoria for a great service in getting the sale over the line.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

A really positive experience from start…

A really positive experience from start to finish. A really professional and communicative team who fully understand the importance of meeting timescales and keeping promises. I would recommend them without question.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

Great support

Molly supported me along all the process making it easier.
They passed my details to Vouch and they updated me every time a check was done.
I totally recommend Adairpaxton.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton sales and letting teams

Adair Paxton sales and letting teams organised and managed the purchase, letting and subsequent sale of our property in north Leeds… and they did a fantastic professional job with all three…too many to mention by name… so we would like to say a big thank you to all members of the Adair Paxton teams that were involved in our transactions over the past 6 years… great job… many thanks…

4 January 2023
Unprompted review
Rated 1 out of 5 stars

thieves

thieves - granted not all of the company but the branch in leeds - took a holding deposit - card was in partners name - told them there response was its fine we dont check - against the law - there director thinks she is better then anyone - nicola - ok tking money instantly but cant refund instantly - sont deel with them they think there siuperior to everyone when in fact there a bunch of pigs who are rude and not helpful they refuse to answer email leav you in the lurch and take money without consent then take age to refund.

7 February 2023
Unprompted review
Rated 5 out of 5 stars

Recommended as a rental or sales agent…

I've rented my flat through Adair Paxton for several years, and always been happy with the service provided. The staff are experienced and knowledgeable, they always respond to phone calls and emails. I recently sold the property and the sales team were very good. I would recommend them to anybody looking for a rental or sales agent.

6 January 2023
Unprompted review
Rated 5 out of 5 stars

Adair Paxton …would recommend

Adairpaxton always kept me informed whilst I rented my flat in Leeds. I recently sold the flat through Adir Paxton, the communication was first class. I was really impressed with the whole selling process through this agent.

23 December 2022
Unprompted review
Rated 5 out of 5 stars

Cant rate the department more highly

Kam has been so helpful trying to resolve an issue. He has excellent communications skills. Has very approachable professional manner.Always presented calm, friendly attitude and took the worry from me and dealt with communication with solicitor so I didnt have to.

24 January 2023
Unprompted review

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