Adagio Water Features Reviews 

116
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often describing them as works of art that enhance their spaces and last for many years. People frequently highlight the exceptional customer service and helpful staff, who are knowledgeable, responsive, and provide excellent support, especially when assisting with pump replacements or troubleshooting issues. However, some customers also noted challenges with the water flow and pump design, mentioning difficulties in achieving an even water distribution or issues with pump fitting and vibration. A few people also experienced problems with components not being fabricated correctly, requiring adjustments during installation.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the products as high quality,... See more

Customer service

Customers consistently note positive experiences with customer service, frequently describing it as... See more

Staff

Reviewers consistently report positive feedback about the staff, highlighting their helpfulness and product... See more

Service

Consumers find service to be positive, with many reviewers highlighting the helpfulness and kindness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is our 2nd water feature purchase from Adagio. Our first purchase was a wall hanging fountain that we loved for many years. This purchase is a free standing fountain and is absolutely beautiful... See more

Company replied

Rated 5 out of 5 stars

I dealt with Crissy and she was extremely knowledgable and helpful. She walked me through the ordering process and customization. Later, I dealt with Crissy when the company reached out to let me kn... See more

Company replied

Rated 5 out of 5 stars

They advised me when I placed the order about tariffs and made and sent the feature out on time. The delivery person walked the box up a very steep lane way…I had anticipated driving the car down and... See more

Company replied

Rated 5 out of 5 stars

We had the same water feature before and had many compliments about it. We replaced it as the mirror got a crack and was looking a little old. The order and delivery went flawlessly. I am not going to... See more

Company replied


Company details

  1. Furniture Accessories
  2. Decoration and Interior Design Store

Written by the company

Adagio Water Features: Elevating Spaces with Elegance and Tranquility- Since its establishment in 2001, Adagio Water Features has become a leading name in the water fountain industry, known for its craftsmanship, innovation, and commitment to creating high-quality, luxurious water features. Based in Salt Lake City, Utah, Adagio manufactures a wide range of indoor and outdoor fountains that enhance both residential and commercial spaces, blending aesthetics, functionality, and a sense of tranquility. The Adagio Difference: Quality and Craftsmanship- Adagio is renowned for its meticulous attention to detail and use of premium materials. The company offers a diverse selection of water features, ranging from indoor water fountains to outdoor fountains, with many products made from natural materials such as slate, glass, and stainless steel​. This commitment to using durable, elegant materials ensures that each water feature not only adds beauty to a space but also withstands the test of time. One of Adagio’s standout offerings is its wall-mounted water fountains, which make a bold statement in any home or office. These fountains come in various sizes and styles, including slate, glass, and mirror finishes, allowing customers to select the perfect feature to complement their decor​. Additionally, Adagio offers custom water fountains, enabling clients to tailor their water features to their unique preferences, whether it be for a logo fountain for branding purposes or a personalized design for a private residence​. A Wide Range of Products- Adagio’s product line is extensive, offering options for both indoor and outdoor use. Some of their most popular models include: Wall-Mounted Water Fountains: These include designs like the Whispering Creek Wall Fountain, Serene Waters Wall Fountain, and Inspiration Falls Wall Fountain, which are perfect for creating a serene, sophisticated ambiance in living rooms, lobbies, and offices​. Freestanding Water Features: Adagio’s freestanding options, such as the Harmony River Floor Fountain and the Tranquil River Floor Fountain, are equally popular. These floor fountains are ideal for larger spaces and add a sense of grandeur to any environment​. Custom and Logo Fountains: Businesses can take advantage of Adagio’s ability to incorporate logos into their water features, creating a unique branding element for corporate offices or commercial spaces. These custom water fountains make a lasting impression on clients and visitors, combining functionality with aesthetics​. Key Features and Benefits- Premium Materials: Each Adagio water feature is crafted from materials like natural stone, glass, and stainless steel, which are known for their durability and timeless appeal. The use of these materials not only ensures longevity but also adds a touch of luxury to any space. Easy Customization: Adagio offers a range of finishes, sizes, and styles to suit any environment. Whether customers are looking for a sleek modern fountain for a contemporary space or a more traditional design for a garden, Adagio has a solution. Their custom water features allow for further personalization, whether it’s adding a company logo or selecting specific materials and colors. Tranquil Ambiance: The soothing sound of running water from Adagio’s waterfall wall fountains or floor-standing fountains helps to create a peaceful, relaxing atmosphere. This makes them ideal for both homes and businesses, where a calm environment can promote well-being and reduce stress​. Eco-Friendly Designs: Adagio is committed to sustainability and incorporates eco-friendly elements into its designs. Their water features are designed to conserve water and energy, making them both beautiful and environmentally responsible. Made in the USA: All Adagio water features are designed and manufactured in the United States, ensuring the highest level of quality control. By keeping production local, Adagio is able to offer faster delivery times and more customization options than many competitors​. Ideal for Residential and Commercial Spaces- Adagio Water Features are designed to enhance both residential and commercial environments. In homes, these features add an element of luxury and tranquility to living spaces, foyers, or even outdoor gardens. Indoor wall fountains, for instance, can become the focal point of a living room, offering both aesthetic appeal and the soothing sounds of flowing water​. In commercial settings, Adagio’s water features are used to create a professional yet calming atmosphere. From logo fountains in office lobbies to large-scale water walls in hotels or wellness centers, these features provide a unique way to make a lasting impression on clients and guests​. The ability to customize these fountains with company logos or specific design elements adds a personal touch that can elevate a brand’s image. Elevate Your Space with Adagio- Adagio Water Features has established itself as a leader in the water feature industry by consistently delivering products that combine luxury, quality, and innovation. Whether you are looking to transform your home into a peaceful retreat or enhance your office space with a striking custom water feature, Adagio offers an array of options to meet your needs. With their use of premium materials, eco-friendly designs, and dedication to craftsmanship, Adagio Water Features continues to set the standard for excellence in water feature manufacturing​.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

116 reviews

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Replied to 33% of negative reviews

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4.6

All reviews

(116)

70 reviews in the last 12 months

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Rated 5 out of 5 stars
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind feedback! We’re so glad to hear that your ordering experience was smooth and hassle-free. We strive to make the process as simple and convenient as possible, and it’s great to know we hit the mark. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Professional

Professional, helpful and very friendly

23 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind words!

We’re so pleased to hear that you found our team to be professional, helpful, and friendly. Providing knowledgeable service with a personal touch is very important to us, and it means a great deal to know that reflected in your experience.

We truly appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

They advised me when I placed the order…

They advised me when I placed the order about tariffs and made and sent the feature out on time. The delivery person walked the box up a very steep lane way…I had anticipated driving the car down and asking the delivery man to help me load it. It will be a bit before we can put the feature up because of renovations bout it looked great when we opened the box. This our second feature and would heartily recommend your Company.

21 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you so much for your thoughtful review and for choosing us again for your second water feature! We truly appreciate your continued trust and recommendation.

We’re glad our team was able to keep you informed about the tariffs at the time of your order and ensure your feature was built and shipped on schedule. Clear communication is very important to us, and we’re happy to hear it made the process smoother for you.

It’s also wonderful to know the delivery went well—especially with that steep driveway! We’re confident it will be a beautiful addition to your space once your renovations are complete.

Thank you again for your support and recommendation. We look forward to serving you anytime in the future!

Rated 5 out of 5 stars

We love our Adagio water feature that…

We love our Adagio water feature that we have had for over 10 years. The water pump stopped working and Adagio was very helpful assisting us in the purchase and direction of successful installation of a new pump.

12 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for sharing your experience! We’re honored to hear that you’ve enjoyed your water feature for over 10 years. It’s great to know our team was able to assist you in selecting and installing a replacement pump smoothly. We truly appreciate your continued support and are glad we could help keep your water feature running beautifully!

Rated 5 out of 5 stars

Adagio was super easy to work with

Adagio was super easy to work with. Crissy was extremely helpful and responsive. I am very happy with my purchase.

12 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you so much for your thoughtful feedback! We’re thrilled to hear that your experience was smooth and enjoyable. Crissy will be especially pleased to know her help and responsiveness made a difference. We truly appreciate your support and are so glad you’re happy with your purchase!

Rated 5 out of 5 stars

Great service every time

Every time I call, I always get to speak to someone who is knowledgeable, helpful, and responsive.

12 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind words! We’re delighted to hear that each time you reach out, our team is able to provide knowledgeable, helpful, and responsive support. Delivering a consistently positive experience is very important to us, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Fast ship.user friendly website

Fast ship.user friendly website. Quality products.

1 December 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind feedback. We’re glad to hear that you found our website user-friendly, appreciated the fast shipping, and are happy with the quality of our products. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Adagio made the purchase and setup of our water feature wonderful!

Adagio made the purchase and setup of my home water feature simple. The website made it easy to select a water feature with the finishes that we wanted. Customer service was excellent at being responsive and providing clear communication. My water feature arrived in perfect condition due to the sturdy crating. I had an issue with the pump shipped with my water feature and a replacement was shipped quickly without any hassle. I would highly recommend Adagio for anyone looking to enhance their home or workplace with a water feature!

23 December 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your thoughtful and detailed review. We’re so pleased to hear that your experience—from selecting your water feature on our website to installation and support—was smooth and enjoyable. It’s great to know our customer service team, packaging, and quick pump replacement met your expectations. We truly appreciate your recommendation and are grateful for the opportunity to be part of enhancing your home or workplace.

Rated 5 out of 5 stars

High quality product

High quality product with very clear instructions for installation. Stone selection was on point (actually looks better than the picture did when ordering). Overall a very sound company to work with although a little disappointed nobody called me back when inquiring about becoming a vendor.

23 December 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the quality of the product, the clarity of the installation instructions, and the stone selection. We also appreciate your kind words about our company overall.

We sincerely apologize that your inquiry about becoming a vendor was not returned—this is certainly not the experience we aim to provide. Your interest in partnering with us is important, and we would welcome the opportunity to follow up. Thank you again for your thoughtful review.

Rated 5 out of 5 stars

Crissy D was AWESOME

Crissy D was AWESOME! It's rare to be getting kind and helpful Customer Service these days so I don't say it lightly that each time I have called in the past few months I felt well taken care of! Thank you!

9 January 2026
Adagio Water Features logo

Reply from Adagio Water Features

Thank you so much for your kind words! We’re thrilled to hear that Crissy provided such a positive and supportive experience. Delivering attentive, helpful customer service is very important to us, and it means a lot to know you felt well taken care of each time you reached out. We truly appreciate your feedback and your continued support.

Rated 4 out of 5 stars

Beautiful but water evaporation is high

The water feature is beautiful and Im happy with it. The only thing I dont like about it is that the water evaporates about 1 gallon a day in a dry climate like Flagstaff. Ive been buying gallons of distilled water as recommended but its a pain. Its not the waterfalls fault. Its just what happens when water is falling through dry air 24 hours a day.

1 December 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your thoughtful and balanced review. We’re glad to hear that you’re happy with the beauty of your water feature. You’re absolutely right—water evaporation is a natural result of moving water, especially in a dry climate like Flagstaff. While we understand that frequent refilling can be inconvenient, many customers appreciate the added benefit of the feature acting as a natural humidifier for their space. We truly appreciate your understanding and your feedback, and we’re grateful you chose our product.

Rated 5 out of 5 stars

They make wonderful WaterFall Features…

They make wonderful WaterFall Features with a great selection of stones!

8 December 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind feedback! We’re delighted to hear that you’re enjoying our waterfall features and the variety of stone options available. We truly appreciate your support and are grateful you chose us.

Rated 5 out of 5 stars

Great customer service!

3 December 2025
Unprompted review
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your feedback! We’re happy to hear you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Great Customer Service!!

Everyone at Adagio is very helpful and pleasant. I sent an email regarding a replacement part for my 20 year old fountain and was surprised to see in the response to my email that the salesperson found my 20 year old order (through a vendor, not even direct from Adagio) and responded with exactly what I needed. Great customer service!!

20 October 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for sharing your experience! We’re so pleased to hear that our team was able to assist you so thoroughly and efficiently. Providing knowledgeable, attentive support—even years after a purchase—is something we truly value. We appreciate your kind words and your continued trust in Adagio.

Rated 3 out of 5 stars

Water features are just ok

Water features are just ok. For the price they should automatically come with a remote option as well as a quieter motor. Also, the fabricated piece that sits in the bottom below the rocks was not fabricated correctly so my installer had to make adjustments. The tabs on the top of the unit just create more of an issue. It is not clearly stated that the tabs should be pushed in and the water leaked out all over the wall and floors.

30 October 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for taking the time to share your detailed feedback. We’re sorry to hear about the challenges you experienced during installation and operation, and we understand how frustrating that can be. Your comments regarding the motor noise, remote option, fabrication fit, and installation instructions are valuable and have been shared with our product and engineering teams for review. We appreciate you bringing these concerns to our attention, as customer input helps us continue to improve our designs and documentation. Please don’t hesitate to reach out to our customer service team if we can assist further or help address any remaining issues.

Rated 4 out of 5 stars

It's a very well engineered product and…

It's a very well engineered product and looks great. My main concern is that on start up the waterfall never completely covers the rock face. I have to use a scotch brite pad to wipe down dry sections of the rock to get the waterfall to cover completely. Also, I didn't realize the high rate of evaporation in an outdoor application. Running the pump 8-9 hours a day, I add a half gallon of water daily.

24 October 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your thoughtful review and for highlighting the engineering and appearance of the water feature. We appreciate you sharing your experience with the initial water coverage and maintenance, as well as your observations regarding evaporation. Natural stone surfaces can require occasional conditioning to help the water sheet evenly, especially during start-up. We generally recommend waiting 20-30 minutes for the water to completely cover the water surface.

Regarding evaporation, we understand that regular refilling can be inconvenient, but many customers value the added benefit of the water feature serving as a natural humidifier for the surrounding area. We truly appreciate your feedback and are grateful you chose our product.

Rated 5 out of 5 stars

Great Customer Service!

You were very professional and quick on getting me the part that I needed to get my fountain running again.

18 November 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your kind words! We’re glad to hear the part arrived quickly and helped get your fountain running again. If you ever need anything else or have questions in the future, we’re always here to help.

Rated 5 out of 5 stars

Great selection of stones

Great selection of stones, quick shipping, safely packed.

18 November 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our stone selection and that your order arrived quickly and safely. If we can assist you with anything else, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Quick customer service some items are a…

Quick customer service some items are a bit pricey but worth it

18 November 2025
Adagio Water Features logo

Reply from Adagio Water Features

Thank you for sharing your feedback! We’re glad to hear you had a quick and positive experience with our customer service. We understand that some items may feel a bit pricey, and we truly appreciate your acknowledgment of their value. If there’s ever anything more we can do for you, we’re here to help.

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