Activewear Group Reviews 

I used them twice. The first time was fine. The second time the goods never arrived. I complained and got a fluffy response saying matters would be sorted. Matters weren't sorted ; the goods have never arrived; and they ignore my follow-up emails.

Seems from other reviews mine is a common experience. The approach seems to be: " if we have the clothes in stock we will send them to you; if they aren't in stock we will just keep your money and ignore you"

Avoid this company as they take your money and then don't deliver. When you chase it up they just ignore your messages. They said they has problems sourcing the shirt but an alternative supplier delivered the same shirt in a few days.

Ordered,paid,still not arrive a month later.
Won't ever order from this company again,no communication,not able to contact via email as no reply.
No answers no refund no item
Have wrote it off as a scam now

1 Star – Avoid if you need reliable service

I placed an order on 29 May with an advertised delivery time of 2–3 working days. After weeks of waiting and having to chase the company myself, I was informed they had experienced a hacking/carding attack that had caused significant disruption.

While I understand that cyber incidents can happen, the way this has been handled has been extremely disappointing. Communication has been poor throughout, with inconsistent updates and no proactive contact.

I have now requested a refund, but I've been told this can't be processed until the company's systems have been fully restored. As a customer, I don't think it's acceptable that I have to wait even longer to receive my money because of issues within the business that are completely outside my control.

Overall, this has been a frustrating experience from start to finish. The delays, lack of communication, and inability to process a straightforward refund have left me with very little confidence in the company. Unfortunately, I can't recommend them based on my experience.

Ordered a couple of t-shirts as price seemed really reasonable. Like other reviewers, nothing received no reply to contact. Luckily I used Amazon pay to pay for my goods so they made refund relatively easy. Avoid!

I ordered and paid for a top on 20th May, and have still not received it. I received a response to my first enquiry regarding th order, saying there was an issue with the supplier. There has been no response to further emails asking for a refund. Appalling service and communication. Do not use this company.

I’ve been buying from this company since 2023, typically every 2 to 3 months.

My last order was problematic. I got lots of apologies and the boots eventually arrived (over 6wks later)

This time the boots have never arrived. Emails are ignored
This is theft and being reported

Don’t give these scammers your money

(I requested a refund and was told they can’t refund as the order was on transit, that was a month ago)

This company (web-site) is fraudulent plan and simple!

if i could give them zero stars i would. placed an order, order verified, i paid full amount for my order and have heard nothing since. Have now been waiting to weeks. cannot find a telephone number to talk to them. Have sent multiple emails but reply comes back as an error message. used there contact form on the web site but it will not allow you to send it. i wish i had read the reviews before i ordered, but i thought the clothes i was looking at looked good quality, what an idiot ive been. my advive to all is to bypass this so called company. there total scammers.

Havent received my order after 4 weeks of waiting. No response to emails or their own ticket system. I won't use again very poor

Ordered a pair of ballistic trousers. I was told 3-7 business day delivery. Order placed 1st June 2026. No info or any contact from them until I emailed around 12th June. To be told when they checked realised they had no stock and were waiting for a delivery. I have been still waiting for the order to arrive. I have escalated this week to formally asking for a return of my money. I have received nothing back from the company in terms of goods I ordered or money back. I have even threatened with small claims court. Please do yourself a favour DO NOT touch this company with a barge pole. Awful customer service with very very little response when asking about the order. Pay extra and go somewhere else. AVOID AVOID AVOID…

Fraudulent scammers!! reported to trading standards

They take your money for in stock items then come out with every excuse not to supply and don't give a refund, take them to a small claims court is my advice

After the payment I get an email to say they would provide updates each step of the way including tracking information. Since then I've heard nothing. They have many email addresses that I have sent to and still no response. Communication is rubbish. Still haven't received the item from 13th June. I wish I had looked at Trustpilot before ordering but being a UK company I expected good things. How wrong.

Like many others here i placed order without checking reviews. Again, like others, i emailed weeks after order was placed. A few days later received an email to say goods were out of stock, I should have been notified, however goods now in stock. Blah blah blah (sound familier?). Again....weeks passed no updates. I attempted to call and email company for update. No response. Emailed to say if I didn't receive a response in a week I would go through bank to claim refund. Again, no response. Final email advised I would contact my bank and proceed filing claim through creditor which I have since done. Terrible company, terrible customer service. Avoid this company like the plague, like a piece of lego on the stairs, like a salesperson with a clipboard outside the supermarket doors! You get the gist.

I have used Activewear Group a couple of times in the past. The previous time there was a bit of a delay, but I managed to get some communication from the business where they suggested there was a new SAP system being installed which caused the delay. Fair enough.....

However this time, I put an order in over a month ago, I've had no response to the 2 emails I've sent in during that time.

If they are unable to deliver orders, then they need to stop taking people's money. It wasn't the biggest order in the world - £40, but right now it feels like straight forwards theft. Unfortunately I'm going to have to agree with the rest of the reviewers on here and state that this is definitely a business to avoid.

Like others, I ordered without checking reviews.

I ordered on the 17th May, with a 3-7 day delivery window. I chased on the 27th and was told my items were out of stock and I wasn't notified due to a glitch but that they were expected in soon and the warehouse would prioritise my order. I chased again on the 2nd June to be told it hadn't been dispatched and I could cancel for a fee, which they then agreed to waiver as the issue was theirs. I asked to cancel and they dispatched the items anyway and then when I have tried to arrange a return, my emails have been ignored.

Absolutely avoid at all costs. Their customer service is a joke.

I stupidly ordered from them without reading the reviews and now 6 weeks later i have given up hope of receiving my items or a refund. When you complain, the first couple of e-mail responses you receive are apologies and say they are working hard to resolve the problem but after that you just get no response.

Ive not received my order but they've taken my money they won't answer my emails absolutely shocking so im still waiting for my refund

placed an order 6 weeks ago paid in full and have not received any correspondence since. despite sending multiple emails and requests for updates.

Will be failing a fraud claim at the end of this week. disgusting customer services bewear!