Would be NO Stars if I could.
Would be NO Stars if I could.
As per others, bought the software, doesn't work at all.
Emailed support many times for solution and refund, with no replies at all.
Still waiting Acrok
4 February 2026
Unprompted review
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Lousy support
I have a lifetime license of Video Converter Ultimate which works in W10 but not in W11 even though I downloaded the latest version. I have written to Acrok support three times in three weeks but just like many other customers they do not respond.
My advice to others is to choose another software from another company.
12 December 2025
Unprompted review
A SCAM
I purchased Acrok Ultimate Converter, based largely on claims on their website, and what strike me now as phony reviews. It simply would not load the BR DVD I wanted to convert. I even bought a second copy and wore exam gloves when I loaded it. Couldn't have been the disc. No luck. I emailed suport twice but they NEVER responded. I read another complaint saying the same thing. Finally I made a claim with my CC company, who I suspect never got a response either, since they fairly quickly resolved my complaint and reimbursed my account. This company is pure fairy dust. DO NOT BUY.
12 November 2025
Unprompted review
Slow, and no customer support
So, I purchased this a few months ago, and it takes hours to do one bluray, and about an hour to do a dvd... just converting it to mp4, I also keep getting errors, I have e-mailed Acrok 3 times and never get a reply. I am now at the point where, I really just want my money back and don't know how to get ahold of them
30 July 2025
Unprompted review
Trash product
Trash product, worked great until Oct/Nov 2024, now when you load a Blu-ray disk it bombs out at 4% and tells you to contact support, but they never respond, have attempted to contact several times
6 January 2025
Unprompted review
Acrok pushed out an update 6 weeks ago…
Acrok pushed out an update 6 weeks ago and now the software will not load blurays - it gets to 4% downloading AACS keys and then gives you an error that it can not load the disc and advises you to contact support. Over 41 days later, 9 requests later - ZERO response from Acrok. The software is currently useless for blurays - Acrok took the money for worthless software and will not respond.
24 November 2024
Unprompted review
Have tried contacting support twice…
Have tried contacting support twice with no response.
4 November 2024
Unprompted review
Bought a lifetime subscription years…
Bought a lifetime subscription years ago and suddenly I need a Mac Plugin and tells me to reach out for customer support. Been trying for months!!! Horrible
20 September 2024
Unprompted review
Absolute terrible video conventer
Absolute terrible video conventer, those fake reviews on website are hilarious.
11 March 2024
Unprompted review
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