Amazing service. I’ve been using acre for over 3 years. Great next day delivery and alway communicating if there is any issues. Had one this week and Nat was outstanding, managed to sort everything ou... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get... See more
Company replied
I had an excellent experience with Acre Pharmacy. My parcel was delayed last week due to bad weather, so I called to follow up and spoke with Nat. She was extremely helpful, kind, and reassuring over... See more
Company replied
Acre is always really efficient with deliveries and their customer care is brilliant. A special thanks to Ebony who has gone out of her way to help us with orders. Incredibly helpful and always lovely... See more
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Company details
Written by the company
Licensed by MHRA, a UK government regulatory organisation for the supply of pharmaceuticals and medical devices.
Contact info
Unit 5-7 Tintagel Way, Aldridge, WS9 8ER, Walsall, United Kingdom
- 01477536015
- info@acrepharmacy.co.uk
- acrepharmacy.co.uk
4.9
Excellent
671 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Nat was very helpful in assisting me…
Nat was very helpful in assisting me today with some problems I was having with my order. Thank You!
11 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you for taking the time to leave a review!
We’re delighted to hear that Nat was able to assist you with the issues you were having with your order. We’re committed to providing helpful and attentive support, and it’s wonderful to know your experience reflected that.
If there’s anything else we can help with, please feel free to reach out.
ACRE
Thank you to Natalie @ Acre
I recently had an issue with a delayed DPD delivery, and Natalie at Acre Pharmacy was incredibly helpful throughout the whole process. She responded quickly, kept me updated, and genuinely went out of her way to resolve the situation as smoothly as possible.
Really impressed with the level of customer service — thank you, Natalie, for making a stressful situation much easier to navigate.
4 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your wonderful feedback!
We’re very sorry to hear about the delay with your DPD delivery, but we’re delighted that Natalie was able to support you throughout the process. Providing quick updates and making sure our customers feel looked after is incredibly important to us, and it’s great to know that Natalie helped turn a stressful situation into a smoother experience.
We truly appreciate you taking the time to share your kind words. If you ever need anything in the future, we’re always here to help.
ACRE
Reply from ACRE Pharmacy
Thank you so much for your feedback! We’re glad to hear you found our service efficient. 💚
Helpful, smooth and efficient.
Very helpful in choosing products and brands. Very efficient in the ordering and delivery. Top class service.
4 December 2025
Reply from ACRE Pharmacy
Thank you so much for your wonderful review! We’re delighted to hear that you found our service helpful, smooth, and efficient. It’s great to know we could support you in choosing the right products and brands, and that your ordering and delivery experience was top-class.
We truly appreciate your kind words and look forward to serving you again!
Acre
Nat was really helpful and fast also in…
Nat was really helpful and fast also in how she dealt with my slight problem I encountered with delivery ! Thank you so much
5 December 2025
Unprompted review
Reply from ACRE Pharmacy
“Thank you so much for your kind words! I’m really glad to hear that Nat was able to help quickly and sort out the delivery issue for you. We truly appreciate your feedback! 💚”
Hands down the best aesthetic pharmacy…
Hands down the best aesthetic pharmacy in the field. Thank you Nat in particular for your help today.
Highly recommended x x x
4 December 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely feedback! We really appreciate you taking the time to share your experience.
Nat will be delighted to hear your kind words — we’re so glad we could help today.
Thanks again for the recommendation 💛
If you ever need anything, we’re always here to help.
Natalie at Acre pharmacy has been very helpful with my orders and also arranged a skincare starter kit for me which has been excellent. Great company to deal with and Natalie goes above and beyond
Natalie at Acre pharmacy has been very helpful with all my orders and
1 November 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your kind feedback! We’re delighted to hear that Natalie has been so helpful and that you’re enjoying your skincare starter kit. We truly appreciate you sharing your experience. 💚
Reply from ACRE Pharmacy
Thank you for the great feedback! We’re so glad you found the service easy to use and your order well packaged. We really appreciate you taking the time to share your experience. 💚
I'm consistently impressed by the…
I'm consistently impressed by the customer service team. They are not only very friendly and approachable but also highly efficient in resolving any issues, which I greatly appreciate.
18 November 2025
Reply from ACRE Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that our customer service team continues to make a positive impression. Friendliness and efficiency are exactly what we strive for, so it means a lot to know you’ve experienced both. We truly appreciate your support and look forward to helping you again whenever you need us! 💚
exceptional customer service by Nat…
exceptional customer service by Nat regarding a missing parcel. was able to communicate via WhatsApp which was extremely convenient. can’t recommend Acre enough. competitive pricing and excellent customer service.
28 November 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for your lovely feedback! We’re delighted to hear that Nat was able to support you so efficiently and that our WhatsApp service made things easier. We truly appreciate your recommendation — it means a lot to us. We’re committed to offering both competitive pricing and exceptional customer care, and it’s wonderful to know we’ve delivered that for you.
Thanks again for choosing Acre! 💚
First time using acre
First time using acre, staff are very helpful would definitely recommend
20 November 2025
Reply from ACRE Pharmacy
Thank you so much for choosing Acre for the first time and for taking the time to share your experience! We’re delighted to hear that our staff were helpful and that you’d recommend us. Your support means a lot, and we look forward to assisting you again in the future!
Reply from ACRE Pharmacy
Thank you for your kind words! We’re so happy to hear that you had a positive experience with our team. Our staff works hard to provide the best service possible, and it’s great to know that their professionalism made a difference for you. We truly appreciate your feedback and look forward to serving you again soon!
Very good service
Very good service, always on time and available if I call and need anything. I am very pleased with ACRE
18 November 2025
Reply from ACRE Pharmacy
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re pleased with our service and that we’ve been able to meet your expectations for both reliability and support. Your satisfaction is our top priority, and we’re grateful for your continued trust in ACRE. If you ever need anything else, don’t hesitate to reach out – we’re always here to help!
Natalie at Acre went above and beyond…
Natalie at Acre went above and beyond when DPD made a mistake with my order (ie it didn’t get delivered). Natalie monitored the situation all afternoon to see whether she could arrange with DPD to get it redelivered. When DPD said they couldn’t, she arranged a new delivery of my goods so that I didn’t have to cancel any appts. A god send this close to Christmas when everyone wants their treatments!
21 November 2025
Unprompted review
Reply from ACRE Pharmacy
Thank you so much for sharing your experience! We’re thrilled to hear that Natalie went above and beyond to help resolve the situation with your delivery. We understand how important it is to have everything in place, especially during the busy holiday season. Your kind words mean a lot to us, and we’ll be sure to pass along your praise to Natalie. We’re so happy we could help ensure you didn’t have to cancel any appointments. Looking forward to serving you again soon!
Good reliable delivery service and…
Good reliable delivery service and customer service is great.
18 November 2025
Reply from ACRE Pharmacy
Thank you for taking the time to leave such a great review! We’re so glad to hear you’re happy with both our delivery service and customer support. It’s our goal to provide reliable service, and we’re thrilled to know we met your expectations. We look forward to serving you again soon!
Reply from ACRE Pharmacy
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience. Your feedback means a lot to us. If there's anything else we can do for you, don't hesitate to reach out. We look forward to serving you again soon!
Brilliant supplier, best of the best!
Excellent service, fast delivery and reliable supplier. Website is super easy to use and offers lots of information in a streamlined way. Brilliant!
9 November 2025
Reply from ACRE Pharmacy
Thank you for the fantastic review! We’re glad you found our service fast, reliable, and our website easy to use. We really appreciate your feedback and look forward to serving you again!
Really happy with speedy delivery
Really happy with speedy delivery! Will definitely be using ACRE pharmacy again :0)
14 November 2025
Reply from ACRE Pharmacy
Thank you for your lovely feedback! We’re so pleased to hear that you were happy with our speedy delivery. It’s great to know you’ll be using ACRE Pharmacy again — we truly appreciate your trust and look forward to helping you next time! 😊
Very helpful
Lovely advisor when I needed some support registering. Ordering process easy and competitive prices, very pleased so far!
7 November 2025
Reply from ACRE Pharmacy
Thank you so much for your wonderful review! We’re delighted to hear that our advisor was able to support you during registration and that you found the ordering process easy and our prices competitive. Your satisfaction means a lot to us. If you need anything at all going forward, we’re always here to help!
Really wasn’t impressed
Really wasn’t impressed. Delivered £3k worth of product to the wrong address. Left outside for 3 days! And all they said was the product will be fine
13 November 2025
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