Acorn TV Reviews 

This company are fraud. After going through all sorts of hoops they confirmed my account had been closed. They have taken another months subscription from me. Avoid like the plague. Disgusting company.

Cancelled my subscription which expired 29th May 2021. This morning £4.99 has been taken from my account!

i love Agatha Raisin so was well pleased to see Acorn was coming to the UK - except that now I've signed up I can't see it on any browser!!! I've tried every fix they suggest and lots they don't - and then started to complain, so we are now into double figures on emails - but they are useless at responding. The last email I sent was on 7/6 demanding that they just close the account please before we all lose our minds, and got an unhelpful standard email which said they were really busy and to bear with them - but nowt since! In the meantime they continue to take my fiver, because I'm blocked from getting on the website to cancel the subscription!! A situation even Escher would be proud of.

Sign up at your peril!

Signed up for free trial and then found out that it will not work on my TV. The TV is a new Samsung. Their website states that it will not work on new Samsung TV's. This should be made clear before signing up.
I have now seen the poor reviews about this company, wish I had seen them prior to signing up.
Total waste of time, don't bother !!!!!

Trying to cancel my membership but not letting me just keeps loading

I have a Netflix account,but I’m thinking of of cancelling it,there is so much good entertainment on Acorn that I hardly ever use it!

I cancelled my Acorn subscription on 6th April 2021 and they have still charged me for April AND May.

This is outrageous behaviour.

See message below

Your Acorn TV Subscription Has Ended
Inbox

Prime Video
6 Apr 2021, 19:56
to me

Amazon Video

ACORN TV | Manage Your Channels | All Channels

Your ACORN TV subscription was recently cancelled because you chose not to set it to automatically renew.

If you'd like to restart your ACORN TV subscription, please renew online at any time.

Please let us know what made you cancel by taking a short survey.

For years I’ve been watching ACORN programs on my tv with an HDMI cable connection. Now Acorn tells me they don’t support HDMI. It’s frustrating. I feel cheated.

Here in New Zealand I had Acorn.TV for two trouble-free years and really enjoyed their programmes. My favourite streaming service by far.

BUT then the videos refused to play via a hdmi cable from the chromebook to the TV. Other streaming services I have play fine using this set-up.

I discussed the situation for months with Acorn.TV but without resolution. Suggestions they made like a new hdmi cable were expensive and did not solve the problem.

I really miss their fabulous unique programming and wish I could watch more.

I subscribe for a on year service. Two weeks after joining Acorn changed their streaming service with a new DRM and I could no longer stream the programs. I informed their customer service that I use Linux and that their DRM change has made it impossible to stream their content using any available browser. For over a month I have had email exchanges where each reply ignored the Linux issue and only suggested fixes like using the latest browser versions, upgrading my HDMI cable and other Windows related fixes. They refuse to take any responsibility for the problem caused by them for Linux users and refuse to refund any of the subscription fee. They have not offered any solutions for Linux systems and apparently are not concerned about the loss of service to the many Linux subscribers. If you run Linux, don't even think about paying Acorn for any service.

Update: On 4/15/2 Acorn agreed to refund my subscription fee after informing them I would take legal action if necessary.

Tried to cancel and website just freezes. It’s a Scam. You can check out anytime, but you can never leave. Avoid these people

Really poor customer service!

I’m a busy new mum and joined a free trial that I clearly remember cancelling. However I have been charged for a month (on a Friday) and it showed up on mY bank account on a Monday so I contacted customer support and they said they cannot issue a refund because it’s been 2 days since I was charged. They offered me a free month to pacify me but if I didn’t want a free trial so 2 months is out of the question.

My experience was really tricky to unsubscribe.
Lots of unwritten rules about refunds and cancellation
Very unhelpful customer care.

AVOID!

ok people so here goes this is a pile of crap. I am in the Uk i signed up via a UK facebook page, my card is uk based as is my address. GUESS WHAT !!!!
yup i cant watch naything as it is not available in my country. Acorn TV you are miselling your product and its shameful, disgraceful and you need to get your stuff together!!!!!!!

Terrible customer service
I have paid a year's subscription with 10 months still remaining
My Acorn programmes have been cut off and I can get no customer attention

I previously wrote a review about Acorn TV. I panned it and rightly so. At the end of the review, I approved their letting Acorn TV see my review. Shortly afterwards, I got a response from Acorn TV. They explained they had been working before my review to address my issues but it was only after I submitted the review that I found many of my issues have now been addressed. With the improvements they have made, I am much happier with my subscription and I am raising my appraisal of their service accordingly. Thank you Acorn TV.

Joined for a free trial, but completely unable to login. It is a joke. Trying to get onto the site to cancel, but no joy. Total and utter waste of time. Don't bother trying it. It's a joke.

Very average choice of programmes that have quite often been on other platforms.

I could not get acorn tv on my tv only on my phone which is no good to me. I tried cancelling and requested a refund because I had paid for a year now nearly 3 months on I am still waiting. The worst customer service I have ever had to misfortune to deal with. Stay away

I had a trial of this and wasn’t impressed so I cancelled, I was then charged, one e mailed them and they came back with my account was cancelled after my payment was taken so I have a months viewing they will not refund even though I have a screen shot with the cancellation confirmation that was ages before the money was taken!!! They deliberately take money from your account and refuse to refund

1 month free trial via 20cogs. Quite a lot of content but as there is no app for the TV, too much like hard work. App on my Android tablet is very fragile, keeps falling out of the programme and back to the watchlist. Use on a laptop and it will hang if you do anything other than pause or play - rewind or ff and it just crashes. Will be cancelling at end of trial.